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For Companies At a Glance
- Tasks: Manage key customer relationships and ensure top-notch service delivery.
- Company: Dynamic logistics company focused on customer satisfaction.
- Benefits: Competitive salary, career growth, and a supportive team environment.
- Why this job: Be the go-to person for customers and drive account growth in logistics.
- Qualifications: Strong communication skills and experience in customer relationship management.
- Other info: Join a vibrant team with opportunities to make a real impact.
The predicted salary is between 28800 - 43200 £ per year.
The Customer Account Manager is responsible for managing and developing key customer relationships, ensuring high levels of service delivery, and acting as the main point of contact between customers and internal operations. The role focuses on customer retention, service performance, and identifying opportunities for account growth within the haulage and logistics sector.
Key Responsibilities
- Act as the primary point of contact for allocated internal and external customer accounts
- Build and maintain strong, long-term customer relationships
- Ensure customer requirements and service level agreements (SLAs) are fully understood and met
- Handle customer queries, service issues, and escalations in a professional and timely manner
Account Manager employer: Irlam Associates
Contact Detail:
Irlam Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the haulage and logistics sector. We all know that sometimes it’s not just what you know, but who you know that can help you land that Account Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their customer base and service delivery standards. We want you to impress them with your knowledge and show them you’re the perfect fit for managing those key customer relationships.
✨Tip Number 3
Practice your communication skills! As an Account Manager, you’ll be the main point of contact for customers. We suggest doing mock interviews or role-playing scenarios to get comfortable handling queries and service issues like a champ.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re here to help you every step of the way, so let’s get you that job!
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Manager role. Highlight your experience in customer relationship management and any relevant achievements in the haulage and logistics sector. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Don’t forget to mention your understanding of service delivery and customer retention – that’s key for us!
Showcase Your Communication Skills: As an Account Manager, communication is everything. In your application, demonstrate your ability to handle queries and issues professionally. We love candidates who can convey their thoughts clearly and effectively, so let that shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Irlam Associates
✨Know Your Customers
Before the interview, research the company’s key customers and their needs. Understanding the haulage and logistics sector will help you demonstrate your ability to manage and develop customer relationships effectively.
✨Showcase Your Communication Skills
As an Account Manager, communication is key. Prepare examples of how you've successfully handled customer queries or service issues in the past. This will show your potential employer that you can maintain high levels of service delivery.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous roles and how you resolved them. Highlighting your problem-solving skills will reassure the interviewer that you can handle escalations professionally and efficiently.
✨Highlight Growth Opportunities
Think about ways you could identify opportunities for account growth within the company. Bring ideas to the table during the interview to show your proactive approach and commitment to customer retention and service performance.
