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- Tasks: You'll handle customer calls, process orders, and resolve queries daily.
- Company: Join one of the UK's largest same-day courier services, known for its reliability.
- Benefits: Enjoy a competitive salary, quarterly bonuses, and potential career growth.
- Why this job: Be part of a dynamic team, enhance your skills, and build lasting customer relationships.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: This entry-level role offers a chance to grow within a thriving business.
The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.
Location: Derby - DE75 7AB
Salary: £DOE + bonus (£1k per quarter)
Hours: 9am-5pm + On call
Irlam Associates are proud to be representing one of the UK’s largest and well-known same day courier services in their search for a Customer Support & Sales Executive to join their highly successful team at their site in Derby. This is an entry level role where you will be responsible for processing customers' orders for same day and next day deliveries, dealing with queries and overall delivering a 1st in class service to all.
Key Responsibilities:- Managing outgoing and incoming customer calls and managing email enquiry systems.
- Keeping track of delivery records from the drivers.
- Upselling to customers to ensure continued revenue stream.
- Handling customer enquiries around availability of services and pricing.
- Explaining service and pricing.
- Negotiating prices with customers to ensure best margins achieved.
- Following up on all enquiries via calls and emails.
- Liaising with other branches and 3rd party suppliers to ensure best prices.
- Developing lasting customer relationships.
- Accurately and efficiently entering all customer information and order details into the system.
- Providing a high level of customer care through regular contact, obtaining feedback and monitoring account performance.
- Resolving customer issues and queries as necessary.
- Experience working in a customer service led & administrative role.
- Knowledge of sales processes and customer service skills.
- Excellent communication with a strong focus on excellent customer service and relationship building skills.
- Strong interpersonal skills, able to organise, administer, plan and prioritise effectively.
- Experience of Microsoft Office, Word and Excel and knowledge of CRM systems too.
This is a fantastic opportunity to join a very large but continually growing business in a key role as part of their growth, bringing additional opportunities for the right person to develop a career.
Customer Service Advisor employer: Irlam associates Group
Contact Detail:
Irlam associates Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company and its services. Understanding their courier processes and customer service philosophy will help you stand out during interviews, as you'll be able to demonstrate your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your communication skills. Since this role involves a lot of customer interaction, being able to articulate your thoughts clearly and confidently will be crucial. Consider role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved customer issues or improved a process. Being able to share these stories will highlight your suitability for the role.
✨Tip Number 4
Network with current employees if possible. Engaging with people who already work at the company can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administrative roles. Emphasise any skills related to communication, relationship building, and sales processes that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully handled customer queries or built relationships in previous roles.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office and CRM systems. Provide examples of how you've used these tools to enhance customer service or streamline processes.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work with one of the UK's largest courier services. Mention how you can contribute to their growth and success through excellent customer care and support.
How to prepare for a job interview at Irlam associates Group
✨Showcase Your Customer Service Experience
Make sure to highlight any previous roles where you provided customer service. Share specific examples of how you handled difficult situations or went above and beyond for a customer, as this will demonstrate your ability to deliver a first-class service.
✨Familiarise Yourself with the Company
Research the courier service and understand their offerings, values, and customer base. Being knowledgeable about the company will allow you to tailor your answers and show genuine interest during the interview.
✨Prepare for Common Scenarios
Think about potential customer queries you might encounter in the role, such as pricing or service availability. Practising your responses to these scenarios can help you feel more confident and articulate during the interview.
✨Demonstrate Strong Communication Skills
Since the role involves managing calls and emails, be prepared to showcase your communication skills. Practice speaking clearly and confidently, and consider how you can convey complex information simply and effectively.
