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- Tasks: Assist customers and manage transport operations in a fast-paced environment.
- Company: Dynamic Glasgow-based business with a collaborative culture.
- Benefits: Negotiable salary, performance bonuses, enhanced pension, and extra holiday after two years.
- Why this job: Join a growing team and make a real difference in customer service.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Flexible part-time hours with opportunities for personal growth.
The predicted salary is between 12000 - 18000 £ per year.
Customer Service Advisor – Glasgow (G77) (Part time £15,000 pa or full time up to £26,000 pa) / Logistics / Newton Mearns, Glasgow G77 At our Glasgow branch we have an excellent opportunity for a Customer Relations and Transport Coordinator to join our dynamic and fast paced, growing business. We are looking for a collaborative, enthusiastic individual, with experience in a previous customer service role, to assist with the day-to-day operations of the business. The role is office based and permanent, with part time working hours of 09:00 – 17:00hrs, 2 to 3 days per week – Monday, Tuesday & Friday (or any combination of 2 of those days) Responsibilities include: Handling customer enquiries from initial contact through to delivery ensuring the relevant paperwork is completed Prioritising consignments and ensuring that deliveries are planned to strict time schedules Ensuring that internal tracking systems are used to the required standards Understanding and achieving KPI targets regarding margin, cost per mile and vehicle allocation Maintaining a portfolio of subcontractors and negotiating rates Working to deadlines and independently when required Key Skills & Experience: Proven background in customer relations/service Relevant experience in a transport/logistics role is desirable A self-motivated individual who can use their own initiative Excellent verbal and written communication skills to be able to liaise with clients and subcontractors Excellent telephone manner Proficiency in MS Office and Excel Salary & Perks: £Negotiable D.O.E Performance based bonus Additional holiday accrued after two years Enhanced pension contributions Cycle to work scheme
Customer Service Advisor employer: Irlam associates Group
Contact Detail:
Irlam associates Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about them during interviews.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, be ready to demonstrate your excellent verbal and written skills. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Be prepared to discuss how you've handled tight deadlines or prioritised tasks in previous roles. Use examples that highlight your ability to work independently and manage time effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your previous experience in customer service and any relevant skills that match the job description. We want to see how you fit into our dynamic team!
Show Your Enthusiasm: Let your passion shine through in your application! We’re looking for someone enthusiastic about customer relations, so don’t hesitate to express why you’re excited about this opportunity with us at StudySmarter.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and experience.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Irlam associates Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Advisor. Familiarise yourself with handling customer enquiries, prioritising consignments, and using internal tracking systems. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience that highlight your customer service skills. Think about times when you successfully resolved issues or improved customer satisfaction. This will show the interviewer that you have the relevant background and can handle the demands of the job.
✨Demonstrate Your Initiative
As a self-motivated individual, be ready to discuss how you've used your initiative in past roles. Share specific instances where you took charge of a situation or improved a process. This will illustrate your ability to work independently and contribute positively to the team.
✨Brush Up on Your Communication Skills
Since excellent verbal and written communication is key for this role, practice articulating your thoughts clearly. You might even want to rehearse common interview questions with a friend. A confident and friendly telephone manner will also go a long way in making a great impression.