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- Tasks: Collect outstanding payments and handle customer queries with confidence.
- Company: Join a dynamic team focused on financial excellence and customer satisfaction.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be part of a crucial role that directly impacts the company's success and customer relationships.
- Qualifications: Strong organizational skills and proficiency in Excel are essential; customer service experience is a plus.
- Other info: Work collaboratively in a fast-paced environment and contribute to reducing debt monthly.
The predicted salary is between 28800 - 42000 £ per year.
Credit Controller The responsibilities of a credit controller is to collect all outstanding monies owed to the business, ensuring payments are received on time. This may mean handling customer queries at both head office & branch level. A credit controller must be confident in there collection ability & when speaking with customers. Excellent organisation is essential along with being able to work under pressure with a high volume of accounts. A credit controller must be pro-active Payments Monitor bank statements daily for ledger payments Send online payment links (debt / credit card) for payments Posting cash onto ledger accounts from the banking Allocating posted cash on accounts towards invoices Allocating credit notes & write offs Contacting customers for remittances & saving down remittances Update shared documents for movements e.g allocations, credit note requests & write offs Raise credit notes/Write off requests Customer contact Be polite & professional to customers & colleagues Action the shared mail box, replying to customers contact within 24 working hours – including responding to quires, statement & invoice requests Communicate with franchisee to ensure they understand the branches debt situation Contact customers by telephone & email to arrange payment for invoices on time generate statements for customers, monthly or on demand Download and send invoices to customer along with PODS when required. Review accounts for an escalation route in the event of none payment – such as a legal referral. Insurance Monitor account balances & ensure adequate insurance cover Review credit safe limits on high ledger balances Ensure cash accounts remain as cash accounts, unless credit limit is approved highlight any potential risk accounts Understand the insurance claim process & how to make a claim if required Systems Be confident in using Excel & office software Ensure factual notes are made on accounts with each customer contact KPI / Targets Reduce debt on ledgers monthly by 85% (number of accounts) Taking incoming calls Attending team calls on time at 9am & 2.30pm, unless otherwise stated Communication work as part of a team and help provide ledger cover Provide daily updates to the accounts receivable Manager Duties are not limited to the above mentioned
Credit Controller employer: Irlam associates Group
Contact Detail:
Irlam associates Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller
✨Tip Number 1
Familiarize yourself with common customer queries and payment processes. This will help you handle customer interactions confidently and professionally, which is crucial for a Credit Controller role.
✨Tip Number 2
Brush up on your Excel skills, as proficiency in this software is essential for managing accounts and tracking payments effectively. Consider taking an online course if you need to enhance your skills.
✨Tip Number 3
Practice your communication skills, both written and verbal. Being able to convey information clearly and politely will help you maintain good relationships with customers while ensuring timely payments.
✨Tip Number 4
Understand the importance of KPIs in this role. Familiarize yourself with strategies to reduce debt on ledgers and how to track your progress towards achieving monthly targets.
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Credit Controller position. Highlight key responsibilities and required skills, such as excellent organization and communication abilities, to tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in credit control or similar roles. Provide specific examples of how you successfully managed accounts, handled customer queries, and met targets.
Showcase Your Skills: Demonstrate your proficiency in using Excel and office software in your application. Mention any relevant training or certifications that showcase your ability to work under pressure and manage high volumes of accounts.
Professional Communication: When writing your cover letter, adopt a polite and professional tone. Mention your commitment to responding to customer inquiries promptly and your ability to maintain positive relationships with clients and colleagues.
How to prepare for a job interview at Irlam associates Group
✨Show Your Confidence
As a credit controller, confidence in your collection abilities is key. During the interview, demonstrate your assertiveness and ability to handle customer queries effectively. Share examples of past experiences where you successfully collected outstanding payments.
✨Highlight Your Organizational Skills
Excellent organization is essential for this role. Be prepared to discuss how you manage high volumes of accounts and prioritize tasks. Mention any tools or methods you use to stay organized, such as spreadsheets or task management software.
✨Demonstrate Your Communication Skills
Polite and professional communication is crucial when dealing with customers and colleagues. Practice articulating your thoughts clearly and concisely. You might also want to prepare for common customer scenarios and how you would handle them.
✨Familiarize Yourself with Relevant Systems
Being confident in using Excel and office software is important for this position. Brush up on your Excel skills and be ready to discuss how you've used technology to improve efficiency in your previous roles. If possible, mention specific functions or features you are comfortable with.
