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- Tasks: Provide top-notch customer support and manage order queries in a fast-paced environment.
- Company: Join a well-established distributor with a focus on teamwork and excellence.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work culture.
- Why this job: Be part of a dynamic team that values your contributions and fosters growth.
- Qualifications: 2 years' experience in customer service and strong communication skills required.
- Other info: Opportunity to work with innovative logistics systems and improve operational processes.
The predicted salary is between 30000 - 42000 £ per year.
We are working with an established distributor who are seeking a proactive and professional Support Services agent to join their busy 3PL operation. The successful candidate will provide multi-faceted customer support, ensuring a high standard of service to clients and customers. This role involves managing order queries, coordinating logistics activities, and maintaining compliance with industry regulations, including the safe handling and movement of temperature-controlled products. Key Responsibilities Respond to client and customer order queries via email and telephone. Provide excellent customer service by tracking orders, investigating issues, and coordinating timely resolutions. Liaise effectively with internal departments and external stakeholders to resolve delivery and collection queries. Work within operational systems (WMS, TMS, QMS) to process requests and provide administrative support. Monitor and record vehicle temperature data; report and escalate issues as necessary. Collate and produce client and business KPI reports within set timeframes. Manually process 3PL orders using transport and warehouse management systems. Review and amend electronic customer orders to meet deadlines. Scan, check, and file all order and delivery documentation accurately. Maintain compliance with Good Distribution Practice (GDP) and promote patient and product safety. Participate in relevant business projects and contribute to continuous improvement initiatives. Complete all required training and keep personal development records up to date. Foster strong working relationships and contribute to a positive team environment. Person Specification / Competencies Essential: Pleasant and professional demeanour Excellent telephone manner Strong analytical and organisational skills Proficient in Microsoft Office (training will be provided on internal systems) Experience working with Blue Yonder Attention to detail with a high level of accuracy and efficiency Excellent written and verbal communication skills Team player with a collaborative approach Ability to work under pressure and to tight deadlines Quick learner with strong decision-making skills Effective time management and ability to prioritise workload Minimum 2 years’ experience in a similar role Educated to GCSE level (Grade C / 4 or above)
3PL Customer Service employer: Irlam associates Group
Contact Detail:
Irlam associates Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3PL Customer Service
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out as someone who genuinely cares about being part of their team.
✨Tip Number 3
Practice your responses to common interview questions. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing your experience in customer service and logistics.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace 3PL Customer Service
Some tips for your application 🫡
Show Off Your Customer Service Skills: When you're writing your application, make sure to highlight your experience in customer service. We want to see how you've handled order queries and resolved issues in the past. Use specific examples to demonstrate your proactive approach!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see why you’re a great fit for the role!
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your relevant skills and experiences that align with the responsibilities listed. This shows us that you’ve done your homework and are genuinely interested in the position.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Irlam associates Group
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of the 3PL Customer Service role. Familiarise yourself with logistics terminology and processes, especially around order management and compliance. This will help you answer questions confidently and show that you're proactive.
✨Showcase Your Communication Skills
Since this role involves a lot of client interaction, practice your telephone manner and written communication. Prepare examples of how you've effectively resolved customer queries in the past. This will demonstrate your ability to provide excellent customer service and liaise with various stakeholders.
✨Highlight Your Attention to Detail
Given the importance of accuracy in processing orders and maintaining compliance, be ready to discuss how you ensure precision in your work. Share specific instances where your attention to detail made a difference, whether it was in tracking orders or managing documentation.
✨Be a Team Player
This role requires collaboration with internal departments and external partners. Think of examples where you've successfully worked as part of a team to achieve a common goal. Emphasising your collaborative approach will show that you can contribute positively to the team environment.