At a Glance
- Tasks: Lead a dynamic team, ensuring smooth operations and high-quality service in a vibrant café environment.
- Company: Join the friendly team at Bob and Berts Portstewart, where fun meets professionalism.
- Benefits: Enjoy 50% off on shifts, unlimited hot drinks, free birthday cake, and career growth opportunities.
- Other info: Flexible hours, including weekends, with a supportive team culture and recognition for your hard work.
- Why this job: Be the heart of our café, making a real impact on customer experiences and team spirit.
- Qualifications: Previous supervisory experience in a fast-paced environment and barista skills are preferred.
The predicted salary is between 24000 - 30000 € per year.
Job Type: Full-time/Part-time (requires weekend/early morning flexibility). Candidates must exceed the age of 18 years old for this job role due to the mature nature of some duties.
Job Purpose: We are looking for a friendly and reliable Supervisor to join our team. The Supervisor ensures the smooth daily operation of the day by leading the team, maintaining high-quality service standards, and ensuring a welcoming atmosphere. They act as the "manager on duty," supporting staff, managing inventory, and handling customer needs to drive profitability and customer loyalty.
Key Responsibilities & Duties
- Operational Leadership: Oversee daily opening and closing procedures, ensuring the premises is secure, clean, and ready for business. Manage staff workflow, delegating tasks effectively to optimize service during peak hours. Ensure all equipment (espresso machines, grinders, brewers) is properly functioning, and report maintenance issues promptly. Enforce company policies, safety procedures, and health regulations.
- Staff Training & Supervision: Train new hires and provide ongoing coaching to baristas on drink preparation, customer service, and POS operations. Motivate the team to maintain high energy and provide friendly, "nothing is too much trouble" service. Assist in creating employee rotas and ensuring adequate coverage for shifts.
- Customer Service & Product Quality: Act as the primary point of contact for resolving customer queries and complaints promptly. Uphold quality standards for all coffee beverages, food, and products served. Foster a welcoming and inclusive environment for all guests.
- Inventory & Financial Management: Perform stock checks and assist with ordering inventory (coffee, milk, pastries, takeaway supplies) to minimize waste. Manage cash handling, including auditing cash drawers, reconciling daily sales, and preparing bank deposits. Maximize catering sales by ensuring attractive merchandising of food items.
Qualifications & Skills
- Experience: Minimum 12 years in a fast-paced café, restaurant, or retail environment, with previous supervisory experience preferred.
- Barista Skills: Proven proficiency in operating commercial espresso machines and preparing specialty coffee drinks.
- Leadership: Strong communication skills with the ability to lead, motivate, and coach a team.
- Customer Service: Exceptional interpersonal skills and the ability to handle conflict resolution professionally.
- Technical: Experience with POS systems and basic math skills for cash management.
- Flexibility: Availability to work flexible hours, including weekends, holidays, and early mornings.
Physical Requirements: Ability to stand and walk for long periods (up to 8 hours). Ability to lift up to 30-50 lbs (milk crates, coffee bags, etc.). Eligibility to work in the UK.
Why Join Us?
- 50% staff card to use on shift and with friends & family!
- Unlimited free hot drinks!
- Free cake on your birthday!
- Enhanced family friendly policies!
- Length of service recognition!
- Company pension!
- Opportunities to grow your career!
Ready to join the team? Submit your CV today and get ready for an exciting new adventure!
Supervisor TLNT1_NI in Portstewart employer: IrishJobs
At Bob and Berts Portstewart, we pride ourselves on being an excellent employer that values our team members' contributions and well-being. With a vibrant work culture that promotes inclusivity and camaraderie, we offer fantastic benefits such as a generous staff discount, unlimited free hot drinks, and opportunities for career advancement. Join us to be part of a supportive environment where your skills are nurtured, and every day brings the chance to create memorable experiences for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor TLNT1_NI in Portstewart
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their vibe.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, so don’t just memorise answers. Think about how your past experiences relate to the Supervisor role and be ready to share those stories.
✨Tip Number 3
Dress the part! Make sure your outfit is smart and fits the café environment. You want to look professional but also approachable, as you'll be leading a team and interacting with customers.
✨Tip Number 4
Follow up after your interview with a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Supervisor position!
We think you need these skills to ace Supervisor TLNT1_NI in Portstewart
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Supervisor role. Highlight any previous supervisory experience and your barista skills, as these are key for us!
Craft a Friendly Cover Letter:Your cover letter is your chance to show off your personality! Keep it friendly and professional, and explain why you’re excited about joining our team at Bob and Berts.
Showcase Your Customer Service Skills:Since customer service is a big part of the job, share examples of how you've handled customer queries or complaints in the past. We love candidates who can keep a cool head under pressure!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and get you one step closer to joining our awesome team!
How to prepare for a job interview at IrishJobs
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Supervisor role at Bob and Berts. Familiarise yourself with the key responsibilities like operational leadership and customer service. This will help you demonstrate how your experience aligns with what they’re looking for.
✨Showcase Your Leadership Skills
Since this position involves leading a team, be ready to share specific examples of how you've motivated and trained staff in the past. Highlight any experiences where you’ve successfully managed workflow during busy periods or resolved conflicts within a team.
✨Demonstrate Your Customer Service Expertise
Customer service is crucial in this role, so prepare to discuss how you handle customer queries and complaints. Think of a time when you turned a negative experience into a positive one, and be ready to share that story.
✨Be Ready for Practical Questions
Expect questions about inventory management and cash handling, as these are key parts of the job. Brush up on your knowledge of stock checks and cash reconciliation, and be prepared to explain how you would ensure efficient operations in a fast-paced environment.
