At a Glance
- Tasks: Engage visitors with exciting tours and provide top-notch customer service.
- Company: Local tourist attraction with a vibrant atmosphere.
- Benefits: Earn £13.70 per hour for 21 hours a week on a flexible rota.
- Other info: Join a dynamic team and enjoy a role that’s both fun and rewarding.
- Why this job: Share your passion for museums and create memorable experiences for visitors.
- Qualifications: GCSEs in Maths and English, plus customer service experience.
Your new company is a local tourist attraction looking for a visitor guide. The position is for 21 hours per week, with working hours between 9.30am and 5.00pm on a rota basis, in line with opening days, which are Tuesday to Sunday.
Your new role involves being a visitor guide to the organisation's exhibits and galleries, actively engaging visitors and creating a positive impression of the organisation. You will meet and greet visitors in a friendly and polite manner, providing high standards of customer care. In your role, you will provide accurate and up-to-date information to all visitors, assist with the start-up and close down of exhibitions, including AV equipment as required, and manage visitor comments and complaints.
As a visitor guide, you will provide talks and tours of the organisation's exhibit buildings and objects to school groups and general visitors as required. You will also assist with the preparation and delivery of events such as weddings, exhibition launches, corporate hire events, and other activities taking place on site. Ensuring the safety of visitors and other employees by strict adherence to all relevant policies and procedures is also part of your responsibilities. You will work on an individual basis or as part of a team as required.
What you'll need to succeed:
- A minimum of 2 GCSEs at Grade C or above in Maths and English (or equivalent) AND 1 year's experience of working in a customer service role in a fast-paced, public-facing environment, OR 2 years' experience in a customer service role in a fast-paced, public-facing environment.
- Experience of developing or delivering activities, talks, or tours.
- Demonstrable interest in museums.
- Enthusiasm and passion for delivering exceptional customer service to a wide range of people of all ages and abilities.
- Experience of assimilating information and communicating it effectively in a readily understandable way to the general public.
- Experience of working within a team and as an individual within a team, demonstrating a high level of self-motivation and initiative.
- Availability to work flexible hours within a rota system, including weekends, evenings, and bank holidays (annualised hours).
- A sound knowledge of IT systems such as Microsoft Outlook, Word, Excel, and Teams.
What you'll get in return:
A temporary position with an hourly rate of £13.70 per hour for 21 hours per week on a rota basis.
If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Jane Deeney now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Visitor Guide - Omagh TLNT1_NI employer: IrishJobs
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