At a Glance
- Tasks: Assist customers with enquiries and provide excellent service in a busy environment.
- Company: Join G4S, a leading global security company with a strong community focus.
- Benefits: Enjoy 5.6 weeks paid holiday, enhanced overtime rates, and free uniform.
- Other info: Great career progression opportunities and supportive team environment.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Confident communicator with administrative and IT skills; flexible to work various shifts.
The predicted salary is between 30000 - 40000 € per year.
Do you want to make a difference within your community? This is your chance. You can be doing what you do best - providing great customer service by striving for excellence and acting with integrity and empathy. Your care and attention to detail will make all the difference. If you are looking for a rewarding career, this may be it.
THE BENEFITS
- 5.6 weeks paid holiday (8 of these will be in lieu of bank holidays - subject to shift pattern and accrual)
- Enhanced Overtime Rate
- Workplace pension scheme
- Life assurance benefit
- Financial support for SIA Licence & renewal
- Contributory Healthcare Scheme
- Eyecare vouchers
- Employee Discount Schemes
- Progression, training & development opportunities
- Refer a friend scheme
- Free parking in most locations
- Free uniform provided
THE ROLE
As a Station Enquiry Assistant, you will be helping people with a wide variety of enquiries and supporting our customers with their needs. You will be part of our diverse and dedicated team providing excellent standards of service within a busy, public facing office environment. You will benefit from our industry leading training, which all our Station Enquiry Assistants receive before their deployment. This training will help you develop skills and knowledge which you will be able to take forward with you throughout your working career, no matter what that shall entail. With ongoing support and development from your management team and colleagues, you will feel right at home at G4S.
THE IDEAL CANDIDATE
As our ideal candidate, you should be a confident communicator, both written and verbally. You will be able to showcase your administrative and IT skills, and learn new bespoke software packages. Your ability to deal with challenging situations or complex individuals may also prove beneficial for you in this role. Your attention to detail will be imperative, as updating records and writing reports will be your bread and butter. You should also be flexible to commute to various locations within a 30 mile radius, and in some locations there may be a requirement for you to work weekends and/or night shifts. You will need to provide us with your 5 year employment history and have unrestricted right to work in the UK for screening purposes. A criminal record will not necessarily be a bar to obtaining a position.
THE COMPANY
G4S has a unique global footprint with operations across more than 80 countries. We have a truly global business with large established market positions in developed markets and outstanding positions in fast growing emerging markets. With revenues of $18 billion, we are supported by efficient processes and systems that can only come with scale to help deliver our promise locally: keeping people safe so our communities can thrive. Our values are core to shaping the culture of our organisation, helping to guide, unite, differentiate and sustain us. They are integral to everything we do: We act with INTEGRITY AND RESPECT. We are passionate about SAFETY, SECURITY AND SERVICE EXCELLENCE. We achieve this through INNOVATION AND TEAMWORK.
If you would like any further information on this job or are having difficulty applying please contact us. Don't waste any more time - apply today! G4S is an inclusive employer committed to equality of opportunity. As part of our recruitment process, we require a criminal record disclosure for all applicants. We believe in a fair chance for all; a criminal record will not necessarily bar you from employment. Every application is reviewed on its individual merits, ensuring a transparent and non-discriminatory process. All disclosures are handled with strict confidentiality.
To request a full copy of our Recruitment of Ex-Offenders Policy, please complete the following application form and one of our Recruiters will be in touch to discuss the next steps. Our recruitment and selection process will include an interview and screening to BS7858 standards. Given the nature of the industry, we do need to ask some questions for security and compliance purposes, but don't worry - you will only need to complete them once.
In 2021, G4S, a London-based global security company, was acquired by Allied Universal, a leading security and facility services company that provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions. This acquisition expanded Allied Universal's footprint and infrastructure on a global and local level. Through a global workforce of approximately 800,000 people, we leverage best practices in communities all over the world. With revenue of approximately $20 billion, we have the resources to deploy efficient processes and systems to help deliver our promise locally: keeping people safe so our communities can thrive. In Europe, we have an extensive network of offices and more than 46,500 employees to support our local communities and customers. We believe there is no greater purpose than serving and safeguarding customers, communities and people in today's world. Allied Universal is There for you.
To Apply Please forward your CV via the APPLY Now button below.
Customer Service Advisor - Co. Tyrone TLNT1_NI in Omagh employer: IrishJobs
G4S is an exceptional employer, offering a rewarding career as a Station Enquiry Assistant in Co. Tyrone, where you can make a meaningful impact within your community. With competitive benefits such as enhanced overtime rates, a comprehensive pension scheme, and extensive training and development opportunities, G4S fosters a supportive work culture that prioritises employee growth and well-being. Join a diverse team dedicated to safety, security, and service excellence, and enjoy the unique advantage of working for a global leader in the security industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Co. Tyrone TLNT1_NI in Omagh
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on G4S. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you handle challenging situations. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and presentable for your interview. It shows that you respect the opportunity and are serious about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate your enthusiasm for the position!
We think you need these skills to ace Customer Service Advisor - Co. Tyrone TLNT1_NI in Omagh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Advisor role. Highlight your customer service experience and any relevant IT skills to show us you’re the perfect fit!
Showcase Your Communication Skills:Since we’re looking for confident communicators, don’t forget to demonstrate your written communication skills in your application. Use clear and concise language to make your points stand out.
Be Honest About Your History:We need your 5-year employment history, so be upfront about your past roles. If there are gaps or challenges, just explain them briefly – we appreciate honesty and transparency!
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and get back to you quickly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at IrishJobs
✨Know the Company Inside Out
Before your interview, take some time to research G4S and its values. Understand their commitment to safety, security, and service excellence. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to handle enquiries with empathy and integrity is crucial. Prepare examples from your past experiences where you've successfully resolved customer issues or provided exceptional service. This will demonstrate your capability to thrive in a busy, public-facing environment.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle challenging situations or complex individuals. Practising these scenarios beforehand can help you articulate your thought process clearly and confidently.
✨Highlight Your Attention to Detail
Since updating records and writing reports will be a big part of the role, make sure to emphasise your attention to detail. Share specific instances where your meticulousness has made a difference in your previous roles, as this will align perfectly with what G4S is looking for.
