At a Glance
- Tasks: Provide top-notch customer service and assist with banking transactions.
- Company: Join a reputable bank known for its community values and customer care.
- Benefits: Full-time hours, Monday to Friday, with a supportive team environment.
- Other info: Opportunity for growth in a dynamic banking environment.
- Why this job: Make a difference in customers' lives while gaining valuable experience.
- Qualifications: Strong communication skills and experience in customer-facing roles.
The predicted salary is between 22000 - 26000 € per year.
Honeycomb is delighted to be partnering with a reputable and long-established banking client in Northern Ireland to recruit a Customer Service Advisor for their Newtownards branch on a temporary contract. This role presents a fantastic opportunity to join an organisation renowned for its commitment to customer care and community values.
Role Overview
As a key part of the branch team, you will be the first point of contact for customers, providing a warm and professional service. The position involves assisting with enquiries, processing teller transactions, and handling cash with accuracy and efficiency. This is a full-time role, Monday to Friday, 9:00 am - 5:00 pm.
Key Responsibilities
- Deliver excellent customer service by resolving queries in a professional and approachable manner.
- Process deposits, withdrawals, lodgements, and other cash transactions with accuracy.
- Follow cash handling policies, completing daily reconciliations in line with audit and security requirements.
- Promote banking services and highlight digital or self-service options where appropriate.
- Work collaboratively with colleagues to maintain a supportive and efficient branch environment.
The Person
We are looking for someone detail-focused, with strong customer-facing skills and confidence working with cash and figures.
Essential:
- Experience in a role involving direct customer interaction.
- Accuracy and confidence when working with cash.
- Strong communication and interpersonal skills.
- Ability to stay organised and manage workload effectively.
Desirable:
- Previous experience in banking, retail cash handling, or financial services.
- Full, clean UK driving licence.
Additional Information
Honeycomb is committed to supporting all applicants. If you require adjustments during the recruitment process due to a disability, please let us know. We are proud to be an equal opportunity employer.
How to Apply
To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided or contact Cora Montgomery at the details provided. If you have a disability, which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all.
Banking Customer Service Advisor - Newtownards TLNT1_NI employer: IrishJobs
Honeycomb is an exceptional employer, offering a supportive work culture that prioritises customer care and community values. As a Customer Service Advisor in the Newtownards branch, you will benefit from a full-time schedule with regular hours, opportunities for professional growth, and a collaborative team environment that fosters personal development and job satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Banking Customer Service Advisor - Newtownards TLNT1_NI
✨Tip Number 1
Get to know the company! Research their values and services so you can chat confidently about how you fit in. This shows you're genuinely interested and not just another applicant.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Banking Customer Service Advisor. This will help you feel more prepared and less nervous during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. A friendly face can make all the difference when it comes to landing that job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the latest opportunities directly from us at StudySmarter.
We think you need these skills to ace Banking Customer Service Advisor - Newtownards TLNT1_NI
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the job description. Highlight your customer service experience and any relevant cash handling skills to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re the perfect fit for the role. Share specific examples of how you've delivered excellent customer service in the past, and don’t forget to show your enthusiasm for joining our team!
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make it easy for us to see your qualifications.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at IrishJobs
✨Know Your Customer Service Basics
Brush up on the fundamentals of excellent customer service. Be ready to discuss how you would handle common customer queries and complaints, as this role is all about providing a warm and professional service.
✨Showcase Your Cash Handling Skills
Since accuracy with cash is crucial, prepare examples from your past experiences where you successfully managed cash transactions. Highlight any specific procedures you followed to ensure accuracy and security.
✨Familiarise Yourself with Banking Services
Take some time to research the banking services offered by the company. Being able to discuss these services and suggest digital or self-service options during the interview will show your initiative and understanding of the role.
✨Demonstrate Teamwork and Organisation
Think of examples that showcase your ability to work collaboratively with colleagues. Discuss how you stay organised and manage your workload effectively, as this will be key in maintaining a supportive branch environment.
