At a Glance
- Tasks: Lead the management of high-priority incidents in a fast-paced environment.
- Company: Join Capita, a dynamic leader in consulting and digital services.
- Benefits: Competitive salary, 23-27 days holiday, paid volunteering day, and family leave policies.
- Other info: Inclusive workplace focused on diversity and personal development.
- Why this job: Make a real impact while working with cutting-edge technology and a collaborative team.
- Qualifications: Experience in managing high-priority incidents and understanding ITIL principles.
The predicted salary is between 40000 - 50000 € per year.
Office based - Belfast
Be at the heart of real time action. Come and join the team. We've just launched our brand new Tech Ops Command Centre in Belfast at our Hillview House office, and we're growing a high impact team of Major Incident Managers who thrive in fast paced, high visibility environments. This isn't a role you can do from the sidelines, being on-site means you're fully immersed in live service activity, surrounded by the people and insight you need to make rapid, informed decisions that protect critical services.
You'll join a newly forming, collaborative team where you'll play a vital role in shaping how our Command Centre operates and evolves.
What you'll be doing
- You'll be the driving force behind the end-to-end management of our highest-priority incidents.
- Taking full ownership of major incidents from start to finish.
- Determining severity, verifying priority, and reallocating where needed.
- Ensuring timely progression through to recovery and resolution.
- Acting as the central communication point across Service Delivery, technical teams, and leadership.
- Facilitating incident bridges and conference calls.
- Keeping stakeholders informed with clear, accurate, real-time updates.
- Supporting continual improvement and contributing to enhancements across the Major Incident Management process.
What we're looking for
- Essential Experience managing high-priority incidents within a multi-client or shared service environment.
- Understanding of ITIL principles.
- And ideally, you'll also bring knowledge of Remedy, ServiceNow, or similar incident management tooling.
- Ability to work as part of shift rota (start times vary between 7:30am and 11am).
- Be part of an Out Of Hours on-call rota.
How this role aligns to our Values
- Customer First Always - You will prioritise service recovery and clear communication to minimise impact and maintain trust with customers and stakeholders.
- Fearless Innovation - You will contribute ideas and improvements that strengthen incident management processes and ways of working.
- Achieve Together - You will work closely with service lines, technical teams, and peers to resolve incidents quickly and effectively.
- Everyone is Valued - You will foster an inclusive, respectful environment where collaboration and different perspectives are encouraged, even under pressure.
Capita is a dynamic leader in consulting and digital services, helping some of the UK's most recognised organisations transform and thrive. We use cutting-edge technology and fearless innovation to create smarter, more efficient solutions that make a real difference. Our work spans diverse sectors - government, healthcare, education, and finance - offering you the chance to contribute to projects that impact millions of lives.
If you're ready to make an impact and grow your career, Capita is the place for you.
What's in it for you?
- Belfast Office - onsite parking.
- Competitive salary.
- 23 days' holiday, rising to 27 (pro rata) - plus the option to buy more after qualifying period.
- Paid volunteering day with a charity of your choice.
- Generous family leave policies - including 15 weeks' fully paid maternity, adoption, and shared parental leave.
- Cycle2Work scheme, pension, life assurance, and more.
We are committed to building a workforce that reflects the diversity of the communities we serve. As part of our strategic goals, we are focused on accelerating gender and ethnic representation in leadership roles. We warmly encourage applications from women and individuals from Black, Asian, and other ethnic minority backgrounds. We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone.
Major Incident Manager TLNT1_NI in Newtownabbey employer: IrishJobs
Capita is an exceptional employer, offering a vibrant work culture in the heart of Belfast's new Tech Ops Command Centre. With a strong focus on employee growth and collaboration, you will be part of a dynamic team that values innovation and inclusivity, while enjoying competitive benefits such as generous holiday allowances, paid volunteering days, and comprehensive family leave policies. Join us to make a meaningful impact in a role that prioritises customer service and fosters professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Major Incident Manager TLNT1_NI in Newtownabbey
✨Tip Number 1
Get to know the company inside out! Research Capita's values and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for situational questions! Think about how you've handled high-pressure incidents in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving skills.
✨Tip Number 4
Don’t forget to follow up! After interviews, send a quick thank-you email to express your appreciation. It shows good manners and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Major Incident Manager TLNT1_NI in Newtownabbey
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the Major Incident Manager role shine through. We want to see how excited you are about being at the heart of real-time action and making a difference in a fast-paced environment.
Tailor Your Experience:Make sure to highlight your experience managing high-priority incidents. We’re looking for specific examples that demonstrate your understanding of ITIL principles and your ability to work collaboratively under pressure.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, as this will help us quickly understand how you can contribute to our team and the Command Centre operations.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at IrishJobs
✨Know Your Incident Management Inside Out
Make sure you brush up on your knowledge of ITIL principles and incident management processes. Be ready to discuss your past experiences managing high-priority incidents, as this will show that you can handle the fast-paced environment they thrive in.
✨Showcase Your Communication Skills
As a Major Incident Manager, clear communication is key. Prepare examples of how you've effectively communicated during incidents, keeping stakeholders informed and ensuring everyone is on the same page. This will demonstrate your ability to be the central communication point they’re looking for.
✨Emphasise Team Collaboration
This role is all about working together with various teams. Think of instances where you’ve collaborated successfully with technical teams or service lines to resolve incidents. Highlighting your teamwork skills will align perfectly with their value of 'Achieve Together'.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that test your problem-solving abilities under pressure. Practice responding to hypothetical major incidents, detailing how you would assess severity, prioritise tasks, and communicate with stakeholders. This will showcase your readiness for real-time action.
