At a Glance
- Tasks: Repair and re-image IT equipment while collaborating with support teams.
- Company: Join Capita, a leader in consulting and digital services.
- Benefits: £26,000 salary, 23 days holiday, and flexible working hours.
- Other info: Opportunities for career growth and professional development.
- Why this job: Make a real impact with cutting-edge technology in a collaborative environment.
- Qualifications: Hands-on IT repair experience and strong communication skills.
The predicted salary is between 26000 - 26000 € per year.
Join our Command Centre at Hillview House, Belfast, as an IT Workshop Engineer and be at the heart of our device build and repair operation. This is a hands-on role for someone who enjoys fault-finding, device imaging and working with others. You will take ownership of workshop tasks and customer imaging projects, collaborating with wider operational teams to ensure services are delivered accurately and on time.
What we are looking for:
- Experience of working in a similar hands-on IT repair role
- Strong logical thinking skills, with the ability to quickly identify and implement appropriate remedial actions
- Clear and effective communication skills, both verbal and written
- Able to work independently using own initiative, with minimal supervision
- Basic working knowledge of Microsoft Office applications
- Works effectively as part of a team
- Motivated and eager to develop and grow technical skills
This is an excellent opportunity for someone with a practical, logical approach who enjoys working with IT hardware, learning new technologies and contributing to a collaborative team environment while delivering high-quality service to customers.
What you'll be doing:
- Repair and re-image customer IT equipment in line with service requirements
- Repair spare parts to ensure sufficient stock levels are maintained for future customer calls
- Work closely with support teams, including Logistics, Resource Scheduling and Field Teams, to ensure SLAs are met
- Check manufacturers' warranty information to maximise free-of-charge (FOC) spare parts and recover labour costs where applicable
- Build and maintain knowledge of multiple manufacturers and their respective warranty processes
- Image and customise customer devices to meet specific customer requirements
- Liaise with wider teams (e.g. Logistics, Schedulers and Field Teams) to resolve customer queries effectively
- Provide technical support for small and large projects when required
What's in it for you?
- A salary of £26,000 per annum
- Monday-Friday working - no weekends!
- 23 days' holiday (rising to 27) with the opportunity to buy extra leave
- Company matched pension, life assurance
- 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks
- Volunteering for our charity partners or a cause of your choice - opportunity to take a paid day out of the office
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
- Opportunity to gain additional qualifications through our Learning Academy or apprenticeships to help develop your career
What we hope you'll do next:
Choose 'Apply now' to fill out our short application, so that we can find out more about you. We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone.
IT Workshop Engineer TLNT1_NI in Newtownabbey employer: IrishJobs
Capita is an exceptional employer located in Belfast, offering a vibrant work culture that fosters collaboration and innovation. As an IT Workshop Engineer, you'll enjoy a hands-on role with opportunities for professional growth, supported by a commitment to employee development through our Learning Academy. With competitive benefits including a generous holiday allowance, flexible working hours, and a focus on diversity and inclusion, Capita provides a rewarding environment where you can thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land IT Workshop Engineer TLNT1_NI in Newtownabbey
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Capita and its values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to IT repair roles. Think about your past experiences and how they relate to the job description – this will help you articulate your skills clearly.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss specific examples where you've successfully diagnosed and fixed IT issues. This is key for the hands-on nature of the role.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the team dynamics or upcoming projects. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
We think you need these skills to ace IT Workshop Engineer TLNT1_NI in Newtownabbey
Some tips for your application 🫡
Show Your Passion for IT:When writing your application, let us see your enthusiasm for IT! Share any hands-on experiences you've had with device repair or imaging, and don't forget to mention any specific technologies you're keen on. We love a candidate who’s excited about the role!
Be Clear and Concise:We appreciate clear communication, so make sure your application is easy to read. Use straightforward language and get straight to the point about your skills and experiences. This will help us understand how you can contribute to our team.
Highlight Teamwork Skills:Since this role involves collaborating with various teams, it’s important to showcase your ability to work well with others. Share examples of past teamwork experiences where you contributed to achieving a common goal. We want to know how you can fit into our collaborative environment!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just click 'Apply now' and fill out the short application form!
How to prepare for a job interview at IrishJobs
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to IT repairs and device imaging. Familiarise yourself with common faults and their solutions, as well as the specific technologies used by the company. This will help you demonstrate your hands-on experience and logical thinking skills during the interview.
✨Showcase Your Communication Skills
Since clear communication is key in this role, practice articulating your thoughts clearly and concisely. Prepare examples of how you've effectively communicated with team members or customers in the past, especially when resolving issues or collaborating on projects.
✨Demonstrate Initiative and Independence
Be ready to discuss instances where you've taken ownership of tasks or projects without much supervision. Highlight your ability to work independently and how you approach problem-solving when faced with challenges in a workshop environment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the types of devices you'll be working with, and opportunities for professional development. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
