At a Glance
- Tasks: Provide top-notch IT support and maintain secure systems across multiple sites.
- Company: Join Vyta, a forward-thinking company with a people-centred culture.
- Benefits: Enjoy a four-day work week, competitive salary, and health benefits.
- Other info: Great opportunities for career growth and involvement in charity initiatives.
- Why this job: Make a real difference by supporting colleagues and enhancing IT systems.
- Qualifications: Two years of IT support experience and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
The Role
We're looking for an experienced IT Support professional to provide technical support and administration across our multi-site business. The successful candidate will support colleagues and customers, maintain secure and reliable IT systems, administer user accounts, deploy hardware and software, be detail orientated, organised and proactive.
Key Responsibilities:
- End User Support: Provide first-line technical support for hardware, software and network issues. Install, configure and maintain desktops, laptops and peripherals. Provide remote and on-site support across Vyta locations.
- Administration: Administer user accounts, permissions and access controls. Support Microsoft 365, Active Directory/Entra ID and endpoint management. Maintain operating system images and application deployment tools. Complete onboarding and offboarding activities.
- Security & Compliance: Maintain endpoint security and updates. Work in accordance with ISO 27001, Cyber Essentials Plus and company policies. Report security risks and incidents.
- Project based work & Asset Management: Support IT projects and system implementations. Manage IT equipment stock, provisioning and lifecycle.
The above is not exhaustive and the postholder may be expected to undertake different duties, in line with business needs.
Essential Criteria
- Minimum two years' experience in an IT support or equivalent Level 3 IT qualification.
- Experience supporting Microsoft Windows, Microsoft 365 and Active Directory/Entra ID.
- Experience using an IT service desk/ticketing system.
- Excellent troubleshooting, communication and customer service skills.
- Ability to work independently across multiple sites.
Desirable Criteria
- Relevant Microsoft Accreditations or IT based Qualifications.
- Any Experience with Intune, Autopilot or endpoint management.
- Knowledge of ISO 27001 and Cyber Essentials Plus.
- Full UK driving licence.
What We Can Offer You
- Excellent work/life balance initiatives four-day week! Only work one in four Fridays!
- A competitive salary (range dependent on experience).
- Opportunities to get involved in charity and volunteering initiatives.
- Health benefits cash back plan.
- Death in service.
- A positive people centred culture.
- Free onsite parking.
Benefits may vary depending on length of service and role.
Conditions of Employment
- Right to Work in UK & EU with valid passport.
- Satisfactory Security clearance in line with job role. Successful candidate may require Access NI Check & Staff Vetting.
- Evidence of qualifications as required within job role.
- Satisfactory References, one being from your most recent employer.
- Satisfactory Health Declaration.
All offers of employment are subject to satisfactory references, Access NI criminal record check and successful security clearance, BPSS security clearance and successful credit reference clearance in line with BS 7858 requirements and ISO 27001 audits. The successful candidate will be required to undertake a Basic Access NI Check.
HAVING A CRIMINAL RECORD WILL NOT NECESSARILY DEBAR YOU FROM EMPLOYMENT WITHIN VYTA LTD. THIS WILL DEPEND ON THE NATURE OF THE POSITION, TOGETHER WITH THE CIRCUMSTANCES AND BACKGROUND OF YOUR OFFENCES.
Vyta is an Equal Opportunities Employer. A copy of the recruitment of ex-offender policy and Access NI Policy can be found on our website: Recruitment Policies Vyta.
IT Support TLNT1_NI in Newtownabbey employer: IrishJobs
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