At a Glance
- Tasks: Install, maintain, and troubleshoot IT systems for customers and provide top-notch technical support.
- Company: Join a dynamic tech company in Newtownabbey with a focus on innovation.
- Benefits: Enjoy competitive salary, health insurance, 20 days holiday, and hybrid working options.
- Other info: Great career growth opportunities and ongoing training to keep you ahead in tech.
- Why this job: Be part of a team that makes a real difference in the IT world while developing your skills.
- Qualifications: 2+ years in IT, experience with Windows Server, and a passion for problem-solving.
The predicted salary is between 25000 - 30000 € per year.
LOCATION: Newtownabbey, Northern Ireland
RESPONSIBLE TO: Technical Manager / Managing Director
MAIN PURPOSE OF JOB: To help determine customer needs; to install, maintain, operate, and configure computer hardware and software both internally and on customer sites; and to provide a variety of technical duties as required. Employees within this area are expected to work independently and use their own initiative. They perform the full range of duties required in providing solutions to our customer base. This includes evaluating customer needs, installing new computers and software, and troubleshooting computer problems. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the company. They are expected to keep abreast of developments within the IT industry and are involved in the evaluation of relevant new technologies as they become available.
Main Duties and Responsibilities:
- Installation and configuration of software on network servers and PCs at customer premises.
- Installation of desktop, server, network and communications systems at customer premises.
- Installation of Jtec IT Ltd Cybersecurity systems.
- Provision of technical support, by telephone, Remote access and at customer premises working with computer users to resolve problems and answer questions on a variety of hardware components and software programs.
- Assistance with the preparation and maintenance of a technical information knowledge base for use by the company and by other authorised external users.
- Maintain all documentation, relating to both internal and external customer projects, up-to-date and accessible internally.
- Troubleshooting system problems on customer sites, including the documentation of solutions for common problems.
- In-house standard operating procedure creation and improvement with automation.
Please note that this job description is subject to ongoing review as new demands and best working practices are considered, agreed and implemented.
Skills and qualities required:
Experience and Knowledge:- Experience of installing, configuring & supporting Windows Server
- Experience of installing, configuring & supporting Windows 10/11
- Experience of installing, configuring & supporting HYPERV, VMWARE
- Experience of installing, configuring & supporting MS 365, Power Automate, Flow, Azure, Intune, SharePoint
- Experience of cyber security systems and knowledge of the products currently available.
- A sound knowledge of networking principles.
- Experience of installing, configuring & supporting security devices.
- 2yrs+ Experience within the information and computer industry.
- Full UK Driving Licence, access to a vehicle and insurance that covers business travel.
- Native or Bilingual English speaking
- A high level of self-motivation together with a willingness to learn new skills.
- A flexible and enthusiastic approach to the job.
- Good problem solving and decision-making skills.
- Can demonstrate exceptional levels of customer service and care.
- Good communication, organisation and presentation skills including the ability to write clear and concise notes.
- Strong time management and coordination skills.
ADDITIONAL INFORMATION
Training: Internal training on products and services will be provided. However, staff are also expected to be consistently keeping abreast of new developments, which would impact on his/her areas of responsibility.Travel: Pool of company vehicles on hand. Mileage is claimed at 45p per mile for site visits, if using your own vehicle.
Hours of Work: Normal working hours will be Monday to Friday, 08.30am to 5:00pm.
Health Insurance: Health plan is available to all employees.
Holidays: 20 days holiday per year plus 8 statutory.
Work From Home: JTec IT Ltd provides a hybrid working environment with WFH available, when required, after successful probation period.
JTec IT Ltd is an Equal Opportunities Employer.
Skills:- M365 Support
- Active Directory
- VPN
- Firewalls
- Hardware Support
- UK Driving Licence
- Office 365 application support
IT Support Technician TLNT1_NI in Newtownabbey employer: IrishJobs
JTec IT Ltd is an exceptional employer located in Newtownabbey, Northern Ireland, offering a dynamic work culture that fosters independence and innovation. Employees benefit from comprehensive training, a hybrid working environment, and a supportive health plan, alongside opportunities for professional growth in the ever-evolving IT sector. With a strong emphasis on customer service and technical excellence, JTec IT Ltd provides a rewarding workplace for those looking to make a meaningful impact in the IT industry.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician TLNT1_NI in Newtownabbey
✨Tip Number 1
Get your networking game on! Brush up on your knowledge of Windows Server, HYPERV, and VMWARE. We want to see you confidently discussing these during interviews, so practice explaining how you've tackled similar challenges in the past.
✨Tip Number 2
Show off your troubleshooting skills! Prepare some real-life examples of how you've resolved tech issues for customers. We love hearing about your problem-solving prowess, so make sure to highlight those experiences when chatting with potential employers.
✨Tip Number 3
Don’t forget to network! Connect with professionals in the IT field through LinkedIn or local meetups. We can’t stress enough how valuable it is to build relationships; you never know who might have the inside scoop on job openings!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who are eager to learn and grow in the IT world, just like you!
We think you need these skills to ace IT Support Technician TLNT1_NI in Newtownabbey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Technician role. Highlight your experience with Windows Server, cybersecurity systems, and any relevant software you've worked with. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your previous experiences have prepared you for this role. We love seeing enthusiasm and a bit of personality!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We’re all about finding solutions, so let us know how you’ve used your initiative to resolve problems effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at IrishJobs
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Windows 10/11, and the various cybersecurity systems mentioned in the job description. Be ready to discuss your hands-on experience with these technologies and how you've tackled issues in the past.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved technical problems for customers. Think about times when you had to troubleshoot issues remotely or on-site, and be ready to explain your thought process and the steps you took to find a solution.
✨Demonstrate Your Customer Service Savvy
Since this role involves a lot of customer interaction, be prepared to talk about your approach to providing excellent customer service. Share anecdotes that highlight your communication skills and how you’ve gone above and beyond to help users with their tech troubles.
✨Stay Current with Industry Trends
The IT field is always evolving, so show that you're proactive about keeping up with new technologies. Mention any recent developments in IT that excite you, and how you plan to integrate them into your work. This will demonstrate your commitment to continuous learning and improvement.
