At a Glance
- Tasks: Join our Planning Team to schedule and manage job orders efficiently.
- Company: CFM, a leading NI Facilities management company with rapid growth.
- Benefits: Competitive salary, health support, employee discounts, and career progression.
- Other info: Fast-paced environment with ongoing training and development opportunities.
- Why this job: Be part of a dynamic team making a real impact in facilities management.
- Qualifications: IT literate, scheduling experience, and strong customer service skills.
The predicted salary is between 30000 - 30000 £ per year.
Location: Castledawson, Deerpark Road
Hours of Work: 8am-5pm, Monday-Friday
We are seeking a talented individual to join our Planning Team.
About us: CFM are a leading NI Facilities management company delivering total integrated building service solutions throughout the public and private sector. The business has grown rapidly over the last 5 years and currently has a 350 strong all trade workforce.
Your new opportunity: This role operates within a fast-paced environment and is responsible for the planning and scheduling of job orders, ensuring efficiency and cost-effectiveness whilst providing a first-class service to our customers. This role will require teamwork and liaise closely with all stakeholders in the business and assist daily in managing targets and workflows effectively.
Key Responsibilities:
- Be the initial point of contact for tenants for urgent, routine and adaption works.
- Scheduling customer appointments and creating events.
- Notifying customers on planned arrival of workers.
- Assigning jobs to relevant trade/department within the required job category via computer communication whilst considering cost, customer service and resource availability.
- Raising survey events on new COTs, Adaptions and Response jobs.
- Monitoring progress of all jobs to ensure all scheduled works are completed and PDAs completed correctly.
- Liaise with administration team, supervisor and management to answer queries and review works in progress.
- Liaise daily with client district maintenance officers/administrators.
- Monitoring of required completion dates, ensuring they are met, or extension requested where required.
- Dealing with queries and complaint resolution.
- Maintaining standards and processes to reach KPI targets.
- Support other planning areas when required as part of a cross-functional team environment.
- Review KPI prior to monthly meeting and prepare any documents needed for any possible challenges.
- Prioritise customer orders by due date to support the company in meeting target deadline KPI.
- Escalate issues promptly to management and help resolve problems in a timely fashion.
Our requirements:
- Essential IT literate, proficient in Microsoft Office.
- Previous experience of scheduling/logistics.
- Experience in customer service and customer excellence.
- Preferred Experience operating within a fast-paced construction industry with a focus toward housing maintenance.
- A Degree/HND in a related discipline.
Competencies:
- Excellent communication skills with the ability to manage client relationships.
- Strong planning and organisation skills.
- Ability to work on own initiative and as part of a cross-functional team.
- Ability to work accurately under pressure and meet deadlines & targets.
- Good understanding of operating costs and productivity levels.
- Knowledge of construction and the skills of the team members.
- Good customer service/customer care skills.
- The ability to deal with the unexpected and good problem-solving skills.
Benefits:
- Competitive salary.
- Life assurance for added peace of mind.
- Health and wellbeing support, including an Employee Assistance Programme.
- Healthcare Cash Plan - helping with the cost of dental, optical, physio and other everyday healthcare expenses.
- Employee retail discounts with a wide range of national brands.
- Ongoing training, learning and development opportunities.
- Clear career progression and internal promotion opportunities.
Skills:
- Excel.
- Call handling.
- Planning & Organising.
Planner TLNT1_NI in Magherafelt employer: IrishJobs
As a Waste Resource Team Leader with our esteemed local authority client, you will be part of a dedicated team committed to enhancing community sustainability and environmental responsibility. Our organisation fosters a supportive work culture that prioritises employee development, offering training opportunities and a clear path for career progression. With competitive remuneration, including pension and holiday pay, along with the chance to make a meaningful impact in your community, this role is an excellent opportunity for those seeking rewarding employment in the public sector.
StudySmarter Expert Advice🤫
We think this is how you could land Planner TLNT1_NI in Magherafelt
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like IrishJobs and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at IrishJobs!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like IrishJobs keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Planner TLNT1_NI in Magherafelt
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to IrishJobs:This is your chance to really connect with the team at IrishJobs. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at IrishJobs
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with IrishJobs.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show IrishJobs that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at IrishJobs. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
