At a Glance
- Tasks: Welcome guests and ensure a smooth check-in/out experience at our luxury hotel.
- Company: Join Hastings Hotels, a family-owned luxury hotel group in Northern Ireland.
- Benefits: Enjoy free meals, employee discounts, 29 days holiday plus your birthday, and career growth opportunities.
- Other info: Work in a supportive culture that values quality service and personal development.
- Why this job: Be part of a friendly team and develop your skills in a dynamic hospitality environment.
- Qualifications: Good communication skills and a positive attitude; previous reception experience is a plus but not essential.
The predicted salary is between 25000 - 30000 £ per year.
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things. We are seeking a reliable and enthusiastic person to become part of our Hotel Reception Team at the exclusive Everglades Hotel. Under the inspiring leadership of our Front Office Manager, Leanne Moore, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality.
The successful candidate can expect to work 35 hours per week (excluding breaks), five shifts out of seven including weekends. Hours vary, but typical shift patterns include 7am to 3pm and 3pm to 11pm. The salary for this exciting position is £24,570.00 per annum. We offer a range of benefits including free staff meals, employee discounts, credit card tips, 29 days holiday plus your birthday and opportunities for career progression and development.
About The Role
- To meet and greet guests at the hotel ensuring an efficient, professional and friendly check in/out process.
- To be knowledgeable about the facilities and services within the hotel and the amenities and attractions in the locality.
- To be aware of all hotel services and be proactive in the sale of these to guests.
- To check in guests on arrival and check them out at the end of their stay, ensuring that the correct procedures are followed for receiving payment.
- To be responsible for accurate and efficient accounts and guest billing processes.
- To balance bank, cash, foreign currency and all transactions at the end of your shift.
- To answer telephone calls from guests and external callers.
- To assist guests with any reasonable request for hotel services.
- Respond to complaints and find the appropriate solution.
- To ensure that the reception area is maintained in a clean and tidy manner in accordance with departmental standards.
- Report any technical and maintenance needs.
- To ensure the security of reception and storage areas is maintained always.
- To comply with all health, safety, hygiene and licensing policies and procedures.
- To work effectively with colleagues to ensure a harmonious working environment where all staff are treated with respect.
- Any other duties as required by Management.
About You
- We would love you to have previous hotel reception experience, but this is not essential as our Reception Team will provide you with full training.
- Good communication, numeracy and IT skills.
- Customer care experience.
- Smart well-groomed appearance.
- Excellent attention to detail.
- Work well under pressure and be a team player.
- A right to work within the United Kingdom.
- Educated to GCSE Standard or the equivalent including English and Maths is desirable.
Skills Needed
- Exceptional Customer Service Skills.
- Reception skills.
- Reservation skills.
- Local Knowledge Skills.
Company Culture
Our guests remember the small details. The open fire in the lounge. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our people. It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey...
Company Benefits
- Free staff meals.
- Cash and credit card tips.
- Employee discounts.
- 29 days holiday plus your birthday.
- Opportunities for career progression and development.
- Vacation, Paid time off.
- Retirement plan and/or pension.
- Employee development programs.
- Competitive salary.
- Preferential room rates.
- Discount on meals purchased.
- Discount on spa treatments or products.
- Free meals during shifts.
- Free parking or Discounted parking.
- Employee Assistance Scheme.
- Wellbeing Scheme.
- Employee Recognition Scheme.
- On the job learning.
- Access to Health & Wellbeing app.
- Long service awards.
- Staff celebration events.
- Company employee App.
Front Office Receptionist TLNT1_NI in Londonderry employer: IrishJobs
Hastings Hotels is a family-owned luxury hotel group in Northern Ireland that prioritises its people, fostering a supportive and collaborative work environment. As a Front Office Receptionist at the exclusive Everglades Hotel, you will enjoy competitive benefits such as free meals, generous holiday allowances, and opportunities for career progression, all while being part of a team that values exceptional customer service and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Receptionist TLNT1_NI in Londonderry
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like IrishJobs. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to IrishJobs
Don't be shy about reaching out to IrishJobs directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Receptionist TLNT1_NI in Londonderry
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about IrishJobs and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at IrishJobs
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
