At a Glance
- Tasks: Provide top-notch technical support and solve customer issues with a dynamic team.
- Company: Join Camlin, a global tech leader revolutionising industries with innovative solutions.
- Benefits: Gain hands-on experience, receive training, and enjoy a supportive work environment.
- Other info: Exciting career growth opportunities in a collaborative and inclusive culture.
- Why this job: Make a real difference by helping customers and learning from industry experts.
- Qualifications: No prior experience needed; just a passion for technology and problem-solving.
The predicted salary is between 20000 - 25000 € per year.
About Camlin
Camlin is a global technology leader that operates with the vision of bringing revolutionary products to life for a wide range of industries, including power and rail, and also has interests in a number of R&D projects in a variety of scientific sectors. At Camlin we believe in high quality engineering and design, allowing us to develop market leading products and services. In short, we love creating value for our customers by solving difficult problems. As of now, Camlin operates in over 20 countries worldwide.
Tier 1 Technical Support
Camlin Energy International has an exciting opportunity for a placement student to join us in a Technical Support - Tier 1 position, within our Customer Services team in Global Service delivery.
Day to Day Responsibilities include:
- At all times remain professional and courteous, supporting the values of the company, aiming to deliver exceptional support and guidance to Camlin customers.
- Provide technical analysis of reported customer issues in the form of support cases to investigate and produce findings, conclusions, and resolutions.
- Liaise with internal Camlin departments to obtain technical information required to help resolve more complicated issues or requirements from the customer.
- Communicate regularly with customers by phone and email to update them on support cases.
- Provide live support to Camlin Field Service Engineers / Customers / Partners during install / commissioning and service repair work.
- Create work instructions and training documentation to support customers and field service engineers.
- Document and maintain accurate history of all field installations / service findings and resolution status.
- Capture quality issues discovered in the field and raising NCR's (non-conformance report) and follow the internal RCA process (root-cause-analysis) to provide feedback to the customer as required.
- Maintain assigned KPI's to acceptable levels (Key-performance-Indicators).
- Undertake any other duties as required from management to ensure the smooth operation of the Technical Support function, commensurate to the role.
- Occasionally be required to go to the field to help troubleshoot a unit, on support of our customers or a Camlin Field service Engineer.
Training and Guidance will be provided on the Job and support provided to the individual by the existing team.
Our Values
- We work together
- We believe in people
- We won't accept the 'way it has always been done'
- We listen to learn
- We're trying to do the right thing
Equal Employment Opportunity Statement
Individuals seeking employment at Camlin are considered without regards to race, colour, religion, national origin, age, sex, marital states, ancestry, physical or mental disability, gender identity or sexual orientation.
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
Tier 1 Technical Support - Early Careers TLNT1_NI in Lisburn employer: IrishJobs
Camlin is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for early career professionals in the Tier 1 Technical Support role. With a commitment to employee growth through comprehensive training and support, Camlin empowers its team members to tackle challenging problems while contributing to cutting-edge projects across various industries. Located in a dynamic environment, employees benefit from a global network and the opportunity to make a meaningful impact in technology and engineering.
StudySmarter Expert Advice🤫
We think this is how you could land Tier 1 Technical Support - Early Careers TLNT1_NI in Lisburn
✨Tip Number 1
Get to know Camlin and its values! Research the company culture and understand what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be liaising with customers and internal teams, being clear and confident in your communication is key. Try role-playing common support scenarios with a friend to build your confidence.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past experiences where you've tackled challenges. Be ready to discuss these during interviews to demonstrate how you can add value to Camlin's customer support.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Camlin team. Don’t miss out on this opportunity!
We think you need these skills to ace Tier 1 Technical Support - Early Careers TLNT1_NI in Lisburn
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for technology and customer support shine through. We want to see that you’re excited about the opportunity to help others and solve problems!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experiences and skills that match the Tier 1 Technical Support role. We love seeing how your background aligns with our values and the job requirements.
Be Clear and Concise:Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your application is easy to read. This will help us understand your qualifications quickly!
Apply Through Our Website:Don’t forget to submit your application via our careers page! It’s the best way for us to receive your details and ensure you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at IrishJobs
✨Know Your Stuff
Make sure you brush up on the technical aspects related to the role. Understand common issues that customers might face and how to troubleshoot them. This will show your potential employer that you're not just interested in the job, but that you’re also prepared to tackle real-world problems.
✨Showcase Your Communication Skills
Since you'll be communicating with customers regularly, practice explaining technical concepts in simple terms. During the interview, demonstrate your ability to listen actively and respond clearly. This will highlight your customer service skills, which are crucial for a Tier 1 Technical Support role.
✨Emphasise Teamwork
Camlin values collaboration, so be ready to discuss examples of how you've worked effectively in a team. Share experiences where you’ve supported colleagues or contributed to group projects. This will align with their belief in working together and valuing people.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This shows your genuine interest in the company and the role. You might ask about the training process for new hires or how the team collaborates on complex issues. It’s a great way to engage with your interviewers and leave a positive impression.
