At a Glance
- Tasks: Provide technical support for plumbing and heating products, both remotely and on-site.
- Company: Leading manufacturing firm in Lisburn with a focus on innovation.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Opportunity for career growth and occasional site visits.
- Why this job: Join a dynamic team and make a real difference in renewable energy solutions.
- Qualifications: Experience in plumbing and heating, strong communication, and problem-solving skills.
The predicted salary is between 40000 - 45000 € per year.
Vickerstock are working in partnership with a leading manufacturing firm in Lisburn, to assist them with the recruitment of a Support Engineer. This role focuses on providing technical guidance and aftersales support for all products within their portfolio. This position is primarily office-based, with occasional requirements for site visits and the provision of on-site support.
Key responsibilities:
- Provide technical and aftersales support via phone and email, answering queries about heating and renewable energy products.
- Co-ordination of field engineer activities and site visits.
- Maintenance of accurate records pertaining to customer interactions, installation site histories, technical guidance, aftersales support, etc., via our proprietary service management software.
- Performance of heat loss calculations, product selection, and preparation of accurate renewable technology quotes using specialist software and Microsoft Office tools.
- Assist with factory visits, including supporting product overviews and training activities where required.
- Occasionally attend customer sites as and when necessary.
What you will need to succeed:
- Plumbing and heating plumbing experience, with a strong technical knowledge of heating systems and their interaction with installed heating appliances.
- Strong working knowledge of Microsoft Office (Excel, Word, Outlook).
- Strong problem-solving and analytical skills.
- Excellent communication skills, including a professional and patient telephone manner with the ability to explain complex technical information clearly.
- Ability to work independently in the office or collaboratively with colleagues.
It would be great if you had:
- Familiarity with renewable energy technologies, including both ground and air source heat pumps.
- Proficient in performing heat loss calculations using proprietary software and methods.
- Full driving license for occasional site visits.
What we hope you will do next:
Contact Warren Watson to discuss this in absolute confidence or send an updated CV via the link on the page. By applying for this role, you accept the terms of processing, please find our privacy policy on our website.
Support Engineer (Plumbing and Heating) TLNT1_NI in Lisburn employer: IrishJobs
Join a leading manufacturing firm in Lisburn as a Support Engineer (Plumbing and Heating) and enjoy a dynamic work environment that prioritises employee growth and development. With competitive salaries ranging from £40k to £45k, the company fosters a collaborative culture where your technical expertise is valued, and you have opportunities for professional advancement through training and hands-on experience. Benefit from a supportive team atmosphere, flexible working arrangements, and the chance to work with innovative renewable energy technologies, making this an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Support Engineer (Plumbing and Heating) TLNT1_NI in Lisburn
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical explanations! Since you'll be providing support for heating systems, make sure you can clearly explain complex concepts in simple terms. This will impress during interviews and show your communication skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even lead to referrals, which can really boost your chances.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about the role and ready to take the next step in your career.
We think you need these skills to ace Support Engineer (Plumbing and Heating) TLNT1_NI in Lisburn
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your plumbing and heating experience. We want to see how your skills match the role, so don’t be shy about showcasing your technical knowledge and any relevant projects you've worked on.
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, it’s important to demonstrate your excellent communication skills. Use clear and concise language in your application to show us you can explain complex information easily.
Highlight Problem-Solving Abilities:We love candidates who can think on their feet! Include examples in your application that showcase your problem-solving and analytical skills, especially in relation to heating systems and renewable technologies.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to check out our privacy policy while you're at it.
How to prepare for a job interview at IrishJobs
✨Know Your Stuff
Make sure you brush up on your plumbing and heating knowledge. Be ready to discuss specific systems, their interactions, and any relevant renewable technologies. This will show that you're not just familiar with the basics but can also dive into technical details when needed.
✨Practice Your Communication Skills
Since you'll be providing support via phone and email, practice explaining complex technical concepts in simple terms. You might even want to role-play with a friend to get comfortable with this. Clear communication is key, so make sure you can convey your thoughts effectively.
✨Familiarise Yourself with Software Tools
Get hands-on experience with Microsoft Office tools, especially Excel and Word, as well as any proprietary service management software. Being able to demonstrate your proficiency during the interview will give you an edge and show that you're ready to hit the ground running.
✨Show Your Problem-Solving Skills
Prepare to discuss past experiences where you've tackled technical issues or provided solutions. Think of specific examples that highlight your analytical skills and how you approach problem-solving. This will help the interviewer see how you can contribute to their team.
