At a Glance
- Tasks: Lead quality improvement initiatives and ensure high standards of care across Healthcare Ireland Homes.
- Company: Join a passionate team dedicated to delivering exceptional healthcare services.
- Benefits: Enjoy competitive salary, professional development, and a supportive work environment.
- Other info: Be part of a values-led culture focused on continuous improvement and staff development.
- Why this job: Make a real difference in residents' lives while advancing your career in healthcare.
- Qualifications: Must be a Registered Nurse with leadership experience and strong communication skills.
The predicted salary is between 50000 - 60000 £ per year.
The Quality Support Manager is a senior clinical leadership and quality governance role, responsible for driving high standards of care, strengthening regulatory compliance and promoting continuous improvement across Healthcare Ireland Homes. The role will support operationalising Healthcare Ireland's values of Quality, Innovation, Compassion and Respect by supporting Home Managers to deliver safe, effective and high-quality services while strengthening regulatory compliance.
The Quality Support Manager will work closely with Home Managers, Regional Managers, Directorate and the Governance Team to support homes on their improvement journey, in line with agreed Service Improvement Plans. Working in partnership with Home Managers, they will support continuous improvement across all areas of operational and clinical governance, role model best practice and ensure identified areas for service development are translated into meaningful action, measurable progress and sustained improvement.
The Quality Support Manager will provide governance oversight of each home's service improvement journey, supporting learning and development of staff teams, monitoring the implementation of Service Improvement Plans and quality assuring changes to systems, process and practice. They will be responsible for assessing and monitoring progress, providing assurance and escalating concerns in a timely manner.
The post holder will provide leadership, coaching and mentorship to care home teams, building relationships at pace to develop the confidence and commitment required to support teams on an improvement journey. They will undertake assessment and analysis of the care home's performance, provide evidence-based constructive feedback, respectfully challenge and navigate resistance to change in a positive and engaging manner.
This role is ideally suited to an experienced Registered Nurse with strong leadership capability, sound regulatory expertise and a clear commitment to continuous improvement, staff development and quality assurance. Reporting to the Group Governance, Learning and Development Manager, the post holder will be required to have excellent interpersonal and communication skills, be flexible and adaptable and be able to work co-operatively and collaboratively. They will have a clear understanding of high quality, safe and effective care and the ability to effectively assess and analyse services against HCI and regulatory standards.
About The Role
- Quality, Governance & Regulatory Assurance: Provide clinical governance leadership to ensure high standards of quality, safety, compliance and resident care. Monitor care against organisational policies and regulatory standards, identifying and supporting service improvements. Support inspections, audits, safeguarding activity and regulatory reviews. Embed governance frameworks, policies and best practice across Homes.
- Leadership & Service Stability: Promote a culture focused on resident wellbeing, safety, accountability and continuous improvement. Provide Home Manager cover during absence, vacancy or transition, maintaining operational and regulatory oversight. Support Homes experiencing quality, staffing or performance challenges. Mentor and support new Home Managers through induction and transition.
- Learning & Clinical Excellence: Support training, competency assessment and professional development programmes. Coach and mentor managers and staff to promote consistent standards, reflective practice and regulatory compliance. Identify learning needs and encourage continuous improvement across teams.
- Continuous Improvement: Analyse Home performance, identify risks and support timely improvement actions. Lead and support quality improvement and transformation projects aligned with organisational priorities. Promote innovation and evidence-based practice to improve outcomes.
- Performance & Collaboration: Support Home Managers to strengthen auditing, governance and reporting processes. Prepare and present governance reports and performance updates. Build effective relationships with internal and external stakeholders to promote consistent quality across Healthcare Ireland Homes.
General: Undertake any other duties appropriate to the role as reasonably required by the Directors.
The Benefits:
- Paid annual leave
- The chance to be part of a growing Healthcare company
- Continuous professional development and training
- Values-led culture
- Opportunities for progression
- Pension plan (if applicable)
- Attractive salary
- Access NI fee paid for NMC fee reimbursed
- Uniforms and PPE provided
- Monthly incentives and recognition awards
- Free parking
Healthcare Ireland are an equal opportunities employer and welcome applications from all suitably qualified persons.
Required Criteria:
- Right to work in the UK
- A Registered Nurse with active NMC registration
- A minimum of three years experience care home managers or leadership role within social care
- A sound working knowledge of the statutory requirements associated with care
- Understanding of the key business activities associated with a care home
- Ability to demonstrate conceptual, analytical, organisational and problem-solving skills
- Be able to demonstrate strong leadership ability in a key, demanding role
- Strong communication skills
- Evidence of Continuing Professional Development
- Hold full driving licence and access to transport
Desired Criteria:
- A good understanding of budgets is desirable
- A minimum of 1 year experience working in a regional position.
- Experience in supporting home leadership teams in quality and personal development
About The Company:
We are passionate about providing the highest standards of care in safe, positive and flexible environments, which enable each person who uses our services to achieve their potential. We are committed to providing each employee with a fulfilling working environment, encouraging personal and professional development. We aim to be a first class, independent organisation delivering innovative, collaborative and value for money services. Our ultimate purpose is to work with the people who use our services and their families and friends, to enable them to take control of their lives.
Company Culture:
We're always on the look out for people who care, whether that's caring for our residents, or in one of our roles like laundry, kitchen, administration or maintenance. Our passionate, ever-growing team means that you'll be working with people who pride themselves on the work they do. Each of our Homes and our Head Office work together to achieve something excellent that truly makes a difference in people's lives. Caring for our residents is at the heart of all we do, and we'd love to have you join the team.
Company Benefits:
Healthcare Ireland Group is not just a workplace; it's a community where your work has a purpose, and your contributions are valued. If you're passionate about making a difference and are seeking a rewarding career in healthcare, we welcome you to explore opportunities with us and help continue our legacy of excellence in care.
Retirement plan and/or pension, Employee development programs, Free parking, Competitive salary, Social Opportunities, Employee Recognition Scheme, Culture of recognition, On the job learning.
Salary: £67,000.00 per year
Quality Support Manager TLNT1_NI in Holywood employer: IrishJobs
As a Waste Resource Team Leader with our esteemed local authority client, you will be part of a dedicated team committed to enhancing community sustainability and environmental responsibility. Our organisation fosters a supportive work culture that prioritises employee development, offering training opportunities and a clear path for career progression. With competitive remuneration, including pension and holiday pay, along with the chance to make a meaningful impact in your community, this role is an excellent opportunity for those seeking rewarding employment in the public sector.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Support Manager TLNT1_NI in Holywood
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like IrishJobs.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at IrishJobs.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like IrishJobs, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Quality Support Manager TLNT1_NI in Holywood
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at IrishJobs.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at IrishJobs.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to IrishJobs. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at IrishJobs. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at IrishJobs
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research IrishJobs’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
