At a Glance
- Tasks: Ensure guest security and satisfaction during night shifts at a luxury hotel.
- Company: Join Hastings Hotels, a family-owned business with a stellar reputation in hospitality.
- Benefits: Enjoy free meals, discounts, 29 days holiday, and career development opportunities.
- Other info: Dynamic work environment with a focus on employee wellbeing and recognition.
- Why this job: Be part of a team that values quality service and personal growth.
- Qualifications: Must have excellent communication skills and a clean driving licence.
The predicted salary is between 12.75 - 12.75 £ per hour.
Join a Legacy of Hospitality. Welcome to Hastings Hotels, a family-owned business that owns and operates six hotels in Northern Ireland including 893 bedrooms, 21 quality apartments, 1 luxury lodge, a standalone gastropub, and a luxurious spa. For more than 60 years, we have built a reputation for placing quality at the heart of everything we do. But it's not just about the products; it's our people who bring the Hastings experience to life. With personalities, attention to detail, and a desire to grow, our staff are at the core of what makes us stand out in a crowded marketplace.
A typical shift is 11pm to 7am and the rate of pay for this casual position is £9.55 to £12.75 per hour depending on your age. In addition to a competitive rate of pay, Hastings Hotels offer a range of benefits including:
- Complimentary meals when on duty.
- An exclusive, preferential room rate across our entire portfolio of hotels.
- 20% Discount on food at our restaurants.
- Retail discounts and perks.
- Free parking at selected sites.
- 29 days holiday increasing with service, plus your birthday.
- Access to an extensive health and wellbeing programme.
The company reserves the right to apply enhanced short-listing criteria. Hastings Hotels is an Equal Opportunities Employer.
About The Role:
- To be responsible for the security of guests and the premises of the hotel; ensuring guests' needs are met for their greatest enjoyment and maximum profit contribution to the hotel.
- To serve and assist guests for the duration of the night.
- To provide the highest standards of service to guests, ensuring all guests' needs and expectations are met.
- To be knowledgeable about the facilities and services within the hotel and the amenities and attractions in the locality.
- To ensure you are aware of all hotel services and are proactive in the sale of these to guests.
- To ensure you handle, store and deliver guest luggage to the appropriate destination.
- To provide a guest car parking valet service.
- To ensure that customer areas are maintained in a clean and tidy manner in accordance with departmental standards.
- To receive cash payments for food and beverages sold and record food, drinks and goods sold to guests in residence, in accordance with operating procedures.
- To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.
- To maintain the security of stock areas at all times, immediately reporting any breaches.
- To comply with all health, safety, hygiene and licensing policies and procedures.
- To ensure that guest concerns, complaints and difficulties are dealt with courteously and efficiently, reporting them to the Manager on duty.
- Any other duties as required by management.
Required Criteria:
- A right to work within the United Kingdom.
- A professional appearance.
- Excellent communication skills.
- A full, clean driving licence with no penalty points.
- Ability to deliver an exceptional standard of customer service.
Desired Criteria:
- Educated to Level 2 (GCSE) or the equivalent with grades A-C in English and Mathematics.
- Previous hospitality experience.
- Previous experience of working nights.
Skills Needed:
- Bar Skills.
- Food Service Skills.
- Exceptional Customer Service Skills.
- Reception skills.
Company Culture:
Our guests remember the small details. The open fire in the lounge. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our people. It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey...
Company Benefits:
- We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday, and opportunities for career progression and development.
- Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Employee discounts, Competitive salary, Preferential room rates, Family and friends rates, Discount on meals purchased, Discount on spa treatments or products, Free meals during shifts, Free parking or Discounted parking, Employee Assistance Scheme, Wellbeing Scheme, Employee Recognition Scheme, On the job learning, Access to Health & Wellbeing app, Long service awards, Staff celebration events, Company employee App.
Salary: £9.55 - £12.75 per hour.
Night Porter TLNT1_NI in Holywood employer: IrishJobs
As a Waste Resource Team Leader with our esteemed local authority client, you will be part of a dedicated team committed to enhancing community sustainability and environmental responsibility. Our organisation fosters a supportive work culture that prioritises employee development, offering training opportunities and a clear path for career progression. With competitive remuneration, including pension and holiday pay, along with the chance to make a meaningful impact in your community, this role is an excellent opportunity for those seeking rewarding employment in the public sector.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter TLNT1_NI in Holywood
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like IrishJobs. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to IrishJobs
Don't be shy about reaching out to IrishJobs directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Porter TLNT1_NI in Holywood
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about IrishJobs and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at IrishJobs
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
