Food & Beverage Supervisor TLNT1_NI in Holywood

Welcome to Hastings Hotels, a family-owned business that owns and operates six hotels in Northern Ireland including 893 bedrooms, 21 quality apartments, 1 luxury lodge, a standalone gastropub, and a luxurious spa. For more than 60 years, we have built a reputation for placing quality at the heart of everything we do. Our staff are at the core of what makes us stand out in a crowded marketplace.

If this sounds like you, we welcome you to apply for the position of Food & Beverage Supervisor at the 5-Star Culloden Estate & Spa. You will assist in providing day-to-day supervision of our food and beverage team, and support us to deliver exceptional experiences for our guests. You can expect to work 35 hours per week (excluding breaks), five shifts out of seven including weekends.

The successful candidate must therefore have a flexible approach and be able to work on a rota basis. We place a great emphasis on recruitment, induction, and integrating our staff into their department, hotel, and the wider Group. We believe that the right behaviours and attitudes are more critical than every last qualification; we can help you attain those and offer an extensive range of learning and development opportunities.

In addition to a competitive salary, aligned to your experience, Hastings Hotels offer a range of benefits including:

• Complimentary meals when on duty.
• An exclusive, preferential room rate across our entire portfolio of hotels.
• 20% Discount on food at our restaurants.
• Retail discounts and perks.
• Free parking at selected sites.
• 29 days holiday increasing with service, plus your birthday.
• Access to an extensive health and wellbeing programme.

About The Role:

• To take responsibility for the effective supervision of the restaurant employees, to ensure an efficient operation and delivery of Hastings product and service standards.
• To promote and contribute to a harmonious working environment where all employees are treated with respect and dignity.
• To ensure quality standards and procedures are fully understood and implemented, and daily checking procedures are fully applied.
• To ensure company policies relating to cash handling, stock control and stock ordering are implemented and monitored.
• To ensure all Restaurant employees receive the appropriate training and coaching to provide effective and efficient service in line with Hastings standards.
• To maintain effective communication and relationships with other hotel departments and suppliers to maintain an effective operation and ensure guest satisfaction.
• To ensure the team are knowledgeable about the facilities and services within the hotel and are proactive in the sale of these to guests.
• To ensure you and the team assist guests with any reasonable request for hotel services.
• To ensure you and the team respond to complaints and find the appropriate solution.
• To ensure the security of restaurant and storage areas is maintained at all times.
• To ensure the restaurant areas, fixtures and equipment are properly maintained and presented to Hastings standards.
• To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and company policies and procedures.
• To ensure the hotel's compliance with all matters relating to licensing laws, Customs and Excise Regulations and all other relevant legislation.
• To act as Duty Manager when required and respond to guest enquiries or escalate where appropriate.
• Any other duties as required by Management including supporting other outlets within the hotel.

Required Criteria:

• Right to Work in the United Kingdom.
• Previous experience in a food and beverage role.
• A professional appearance.
• Ability to deliver an exceptional standard of customer service.
• Excellent attention to detail.

Desired Criteria:

• Educated to Level 6 (Undergraduate Degree) or the equivalent, in a relevant field such as Tourism and Hospitality Management or working towards.
• Previous supervisory experience gained in a high-quality establishment.
• Experience of fine-dining.

Skills Needed:

• Food Service Skills.
• Exceptional Customer Service Skills.
• Supervisory Skills.

Company Culture:

Our guests remember the small details. It is more important that you have the correct behaviours and attitude than every last qualification. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group.

Company Benefits:

• Free staff meals.
• Cash and credit card tips.
• Employee discounts.
• 29 days holiday plus your birthday.
• Opportunities for career progression and development.

Salary: £26,390.00 per year.