At a Glance
- Tasks: Support events at a luxury hotel, ensuring guests receive top-notch service.
- Company: Join Hastings Hotels, a family-owned business with a stellar reputation in hospitality.
- Benefits: Enjoy free meals, discounts, 29 days holiday, and career development opportunities.
- Other info: Flexible shifts available, perfect for students looking to earn while they learn.
- Why this job: Be part of memorable events and create lasting experiences for guests.
- Qualifications: Great communication skills and a passion for customer service are essential.
The predicted salary is between 12.75 - 12.75 £ per hour.
Join a Legacy of Hospitality at Hastings Hotels, a family-owned business that operates six hotels in Northern Ireland. For more than 60 years, we have built a reputation for placing quality at the heart of everything we do. Our staff are at the core of what makes us stand out in a crowded marketplace.
If this sounds like you, we welcome you to apply for the position of Events Steward at the five-star Culloden Estate & Spa. You will support our team at a variety of events and functions offered to our guests such as weddings, business conferences, and private gatherings, delivering an exceptional standard of service.
You can expect to be offered a variety of shifts including evenings and weekends, which may include later hours for events such as weddings. Some typical shifts include 6pm-2am, 10am-6pm, and 2pm-10pm. The rate of pay for these casual positions is £9.55 to £12.75 per hour depending on your age.
In addition to a competitive rate of pay, Hastings Hotels offer a range of benefits including:
- Complimentary meals when on duty.
- An exclusive, preferential room rate across our entire portfolio of hotels.
- 20% Discount on food at our restaurants.
- Retail discounts and perks.
- Free parking at selected sites.
- 29 days holiday increasing with service, plus your birthday.
- Access to an extensive health and wellbeing programme.
The company reserves the right to apply enhanced short-listing criteria. Hastings Hotels is an Equal Opportunities Employer.
About The Role
- To serve and assist guests attending a wide variety of events in the Hotel, and support other areas when required such as the bar and restaurant.
- To provide the highest standard of service to guests, ensuring all guest needs and expectations are met.
- To be knowledgeable about the facilities and services within the hotel and to be proactive in the sale of these to guests.
- To set up function and meeting rooms in accordance with guest requirements and Hastings standards.
- To ensure that function rooms and guest areas are maintained in a clean and tidy manner in accordance with departmental standards.
- To comply with all health, safety, hygiene and licensing policies and procedures.
- To work effectively with colleagues to ensure a harmonious working environment where all staff are treated with respect.
- To ensure that any issues are dealt with courteously and in an efficient manner, or escalated to the Manager on Duty when required.
- Any other duties as required by management.
Required Criteria
- Right to Work in the United Kingdom
- Excellent communication skills
- Ability to deliver an exceptional level of customer service
- Ability to work under pressure and be a team player
- A professional appearance
- Excellent attention to detail
Desired Criteria
- Previous hospitality experience, particularly in hotels
- Educated to Level 2 (GCSE) or the equivalent with grades A-C in English and Mathematics
Skills Needed
- Hospitality
- Food Service Skills
- Exceptional Customer Service Skills
Company Culture
Our guests remember the small details. It is more important that you have the correct behaviours and attitude than every last qualification. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group.
Company Benefits
- Free staff meals
- Cash and credit card tips
- Employee discounts
- 29 days holiday plus your birthday
- Opportunities for career progression and development
Salary
£9.55 - £12.75 per hour
Events Steward TLNT1_NI in Holywood employer: IrishJobs
As a Waste Resource Team Leader with our esteemed local authority client, you will be part of a dedicated team committed to enhancing community sustainability and environmental responsibility. Our organisation fosters a supportive work culture that prioritises employee development, offering training opportunities and a clear path for career progression. With competitive remuneration, including pension and holiday pay, along with the chance to make a meaningful impact in your community, this role is an excellent opportunity for those seeking rewarding employment in the public sector.
StudySmarter Expert Advice🤫
We think this is how you could land Events Steward TLNT1_NI in Holywood
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
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We think you need these skills to ace Events Steward TLNT1_NI in Holywood
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at IrishJobs that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at IrishJobs.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at IrishJobs get a sense of who you are beyond your experience!
How to prepare for a job interview at IrishJobs
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at IrishJobs and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
