At a Glance
- Tasks: Lead a dynamic team in delivering exceptional service at our luxury bar.
- Company: Join Hastings Hotels, a family-owned luxury hotel group in Northern Ireland.
- Benefits: Enjoy free meals, employee discounts, 29 days holiday, and career progression opportunities.
- Other info: Flexible shifts with a supportive team culture focused on your development.
- Why this job: Be part of creating unforgettable experiences for guests in a stunning environment.
- Qualifications: Experience in hospitality and a passion for customer service are essential.
The predicted salary is between 26390 - 26390 € per year.
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together, we can do amazing things. Are you a motivated, proactive person who cares deeply about creating exceptional experiences for your guests? Do you take personal pride in delivering 5-star, luxury service? If so, we would welcome you to apply for the position of Beverage Supervisor at the exclusive Culloden Estate & Spa.
Supported by our Beverage Manager, you will provide leadership to our team, ensuring the smooth day-to-day running of our busy Lough Bar. We want to help you to develop your skills and offer an extensive range of learning and development opportunities. The successful candidate will have worked in a busy hospitality environment and be able to provide an exceptional standard of service. You can expect to work 35 hours per week (excluding breaks), five shifts out of seven. As a Supervisor you will have a flexible approach as working patterns will include days, evenings, and weekends as required. This full-time position offers a salary of up to £26,390 per annum.
In addition to a competitive salary, Hastings Hotels offer a range of benefits including free staff meals, employee discounts, cash and credit cards tips, 29 days holiday plus your birthday off, and opportunities for career progression and development.
About The Role
- To be responsible for the presentation of the Lough Bar and the service of food and beverage for the greatest enjoyment of our guests.
- To take responsibility for the effective supervision of the team, to ensure an efficient operation and the delivery of Hastings product and service standards.
- To support other outlets within the Culloden Estate as and when required.
- To ensure bar stocks are fully maintained and that goods and products are properly displayed to a high standard.
- To prepare and dispense drinks as requested by guests, maintaining high standards of presentation.
- To ensure the team are knowledgeable about the facilities and services within the hotel and are proactive in the sale of these to guests.
- To ensure you and the team assist guests with any reasonable request for hotel services.
- To ensure you and the team respond to complaints and find the appropriate solution or escalate, if required, to the management team in a timely manner.
- To ensure that the bar, guest areas and equipment are maintained in accordance with Hastings standards.
- To receive payments for sales and record drinks and goods sold to guests in accordance with operating procedures.
- To use equipment and bar pumps efficiently, maintaining proper measures and ensuring minimum wastage.
- To promote and contribute to a harmonious working environment where all staff are treated with respect and dignity.
- To maintain the security of stock areas at all times, immediately reporting any breaches.
- To ensure company policies relating to cash handling, stock control and stock ordering are maintained and monitored, taking appropriate action to resolve problems.
- To ensure the team receive appropriate training, coaching and development to provide effective and efficient service in line with Hastings standards.
- To comply with all health, safety, hygiene and licensing policies and procedures.
- To maintain effective communication and relationships with other hotel departments, suppliers and agencies to maintain an effective operation and ensure guest satisfaction.
- To ensure the hotel's compliance with all matters relating to licensing laws, Customs and Excise Regulations and all other relevant legislation.
- Any other duties as required by Management.
Required Criteria
- Right to Work in the United Kingdom
- Educated to Level 2 (GSCE) or the equivalent with grades A-C in English and Mathematics
- Previous experience in a food and beverage role.
- A professional appearance.
- Ability to deliver an exceptional standard of customer service.
- Excellent attention to detail.
- Ability to lead and motivate a team to achieve success.
Desired Criteria
- Educated to Level 6 (Undergraduate Degree) or the equivalent, in a relevant field such as Tourism and Hospitality Management or working towards.
- Previous supervisory experience gained in a high-quality establishment.
Skills Needed
- Bar Service
- Food Service Skills
- Exceptional Customer Service Skills
- Supervisory Skills
About The Company
Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, a stand-alone gastro-pub, and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. For over 50 years this family owned business has successfully established its identity in the market because we place quality and service at the heart of everything we do.
Company Culture
Our guests remember the small details. The open fire in the lounge. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our people. It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that.
Company Benefits
- Free staff meals
- Cash and credit card tips
- Employee discounts
- 29 days holiday plus your birthday
- Opportunities for career progression and development
Salary
£26,390.00 per year
Bar Supervisor TLNT1_NI in Holywood employer: IrishJobs
Hastings Hotels is a family-owned luxury hotel group in Northern Ireland that prioritises its people, fostering a collaborative and supportive work environment. As a Bar Supervisor at the prestigious Culloden Estate & Spa, you will enjoy competitive pay, extensive benefits including free meals and generous holiday allowances, and ample opportunities for personal and professional growth within a company that values quality service and employee development.
StudySmarter Expert Advice🤫
We think this is how you could land Bar Supervisor TLNT1_NI in Holywood
✨Tip Number 1
Network like a pro! Chat with friends, family, or even acquaintances who work in hospitality. They might know about openings at Hastings Hotels or can give you the inside scoop on what it’s like to work there.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for providing exceptional service shine through. Remember, they’re looking for someone who fits into their family vibe, so be yourself!
✨Tip Number 3
Prepare some questions! Asking about team dynamics or training opportunities shows you’re genuinely interested in growing with Hastings Hotels. Plus, it gives you a chance to see if the company is the right fit for you.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest job openings and updates there.
We think you need these skills to ace Bar Supervisor TLNT1_NI in Holywood
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your love for the hospitality industry shine through! Share specific experiences where you went above and beyond to create memorable moments for guests. We want to see that you genuinely care about delivering 5-star service.
Tailor Your Application:Make sure to customise your application to fit the Bar Supervisor role at Hastings Hotels. Highlight relevant experience in food and beverage service, and don’t forget to mention any supervisory roles you've held. This shows us you’re serious about joining our team!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, you’ll find all the details you need about the role and our fantastic benefits!
How to prepare for a job interview at IrishJobs
✨Know Your Stuff
Before the interview, make sure you’re familiar with Hastings Hotels and their values. Understand what makes their service exceptional and be ready to discuss how your experience aligns with their commitment to luxury and guest satisfaction.
✨Showcase Your Leadership Skills
As a Bar Supervisor, you'll need to lead a team effectively. Prepare examples of how you've motivated and managed teams in the past. Highlight any specific situations where you turned challenges into successes, especially in busy hospitality environments.
✨Demonstrate Customer Service Excellence
Hastings Hotels prides itself on delivering 5-star service. Be ready to share stories that showcase your ability to provide exceptional customer experiences. Think about times when you went above and beyond for a guest or resolved a complaint successfully.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your interest in the role and the company. Ask about their training programmes or how they support career progression. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
