Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide IT support to schools and universities, resolving queries and logging incidents.
- Company: Join Capita, a leading UK IT organisation delivering innovative tech solutions.
- Benefits: Enjoy flexible benefits, weekly pay, and well-being support, plus free onsite parking.
- Why this job: Kickstart your IT career in a dynamic environment with opportunities for growth and development.
- Qualifications: Strong communication skills and a passion for IT; experience in customer service is a plus.
- Other info: No annual leave commitments during peak months of July, August, and September.
Location: Hillview House, Newtownabbey, BT36 7LQ
Salary: £15.50 per hour
Hours: Full Time, 40 hours per week, Monday to Friday
Shifts: Must be available between 8am-5pm
Type: Temporary until Approx October 2025.
We are currently recruiting for Service Desk Analyst to work on an IT Service Desk in the Newtownabbey area. You will be providing customer support via a service desk providing ticket logging services, technical support and ticket resolution to a range of external customers within the education sector. You will take inbound calls from Schools, Colleges and Universities across Northern Ireland and provide support to aid resolving their queries.
The role will involve:
- Answering and resolving all customer queries and questions
- Logging incidents and service requests from telephone, email and our customer portal and processing them
- Giving excellent customer service to everyone you speak to
- Making sure customers are kept updated on what's happening with their query
- Prioritising and managing your own workload and tasks, while making sure you meet deadlines
- Working in accordance with our company policies, procedures and standards
Training is provided, however if you have experience working within an IT service desk, a passion for IT or a knowledge of computer systems then we want to hear from you. This role desires a confident individual with excellent verbal and written communication to talk customers through troubleshooting, technical fixes and triage queries.
What we're looking for:
- Proven ability to handle and resolve volumes of incoming calls
- Making outbound follow up calls
- Excellent verbal and written communication, and good customer service skills
- Experience of working on the telephone communicating with customers
- A curiosity for IT
- No annual leave commitments in July, August and September.
Benefits:
- Capita is one of the largest IT organizations in the UK, delivering cutting-edge technological and software-related solutions for both Capita's numerous businesses and their clients. As the first point of contact for clients with technical queries, this is the perfect opportunity for someone looking to kickstart their career in the exciting and varied world of technical operations.
- Whilst this role doesn’t offer a permanent placement, can apply for alternative IT related roles within Capita, subject to business opportunities being available.
- Well-being Support through our Employee Assistance Programme
- Flexible Employee benefits to suit your lifestyle, such as discounted shopping
- Employee of the month incentives
- Weekly pay
- Free onsite parking
Please ensure a prompt application for consideration along with an updated CV and all successful applicants will be subject to successful vetting and Access NI checks.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Contact Detail:
IrishJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help Desk
✨Tip Number 1
Familiarise yourself with common IT issues and solutions, especially those relevant to the education sector. This knowledge will help you answer queries more confidently and demonstrate your passion for IT during any interviews.
✨Tip Number 2
Practice your communication skills by engaging in mock calls or role-playing scenarios. Being able to clearly explain technical concepts to non-technical users is crucial for this role, so honing this skill can set you apart.
✨Tip Number 3
Research Capita and its services thoroughly. Understanding the company’s mission and values will not only prepare you for potential interview questions but also show your genuine interest in being part of their team.
✨Tip Number 4
Network with current or former employees of Capita, if possible. They can provide valuable insights into the company culture and the specifics of the Help Desk role, which can help you tailor your approach when applying.
We think you need these skills to ace Help Desk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and IT support. Emphasise any previous roles where you handled calls or resolved technical issues, as this will show you have the skills needed for the Help Desk position.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the requirements of the job. Mention your passion for IT and your ability to communicate effectively with customers. Use examples from your past experiences to demonstrate how you meet the criteria outlined in the job description.
Highlight Communication Skills: Since excellent verbal and written communication is crucial for this role, ensure you showcase these skills in your application. Use clear and concise language, and consider including examples of how you've successfully communicated with customers in previous roles.
Follow Application Instructions: Pay close attention to the application instructions provided in the job listing. Ensure you submit all required documents, including your CV and cover letter, and double-check for any specific submission guidelines to avoid any mistakes.
How to prepare for a job interview at IrishJobs
✨Show Your Customer Service Skills
Since this role involves providing support to educational institutions, it's crucial to demonstrate your customer service skills. Prepare examples of how you've successfully resolved customer queries in the past, highlighting your ability to communicate clearly and effectively.
✨Familiarise Yourself with IT Terminology
Having a basic understanding of IT terminology will help you during the interview. Brush up on common technical terms and concepts related to IT support, as this will show your curiosity for IT and your readiness to engage with technical issues.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions where you'll need to explain how you would handle specific customer situations. Think about potential challenges you might face in the role and how you would resolve them, demonstrating your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, be ready to ask insightful questions about the company and the role. This shows your genuine interest in the position and helps you understand if it's the right fit for you. Consider asking about the training process or the types of issues you might encounter.
