Workshop Controller Do you have experience managing a busy workshop and motivating a team to deliver their best? Are you looking for a new challenge within a successful and growing dealership, supported by a strong management team? If so, we'd like to hear from you.
Role Overview
As Workshop Controller you will coordinate and support a team of Technicians, ensuring work is allocated effectively and completed to a high standard within agreed timescales. You will play a key role in maximising workshop productivity and efficiency while maintaining excellent standards of quality and customer satisfaction. You will also continually review workshop processes, identify opportunities for improvement and help ensure the smooth day-to-day running of the department.
About This Role Manage workshop workload and allocate jobs to Technicians to maximise productivity and customer satisfaction. Ensure vehicles complete the eVHC process and support Service Advisors with additional work requirements, costs and timings. Monitor repairs to ensure all work is completed correctly, efficiently and Right First Time. Identify warranty repairs and obtain authorisation where required. Support Technicians with complex technical issues and escalate when necessary.
Keep Service Advisors updated on repair progress and additional work. Ensure Repair Orders/Job Cards are accurate, complete and suitable for customer explanations and warranty claims. Carry out quality control, including road tests where required. Maintain high standards of health, safety and environmental compliance. Ensure completed vehicles are prepared and ready for customer collection.
The Person: Ideally fully qualified to Master Technician level and have experience in a supervisory/managerial role Must have at least 3 - 4 years experience, ideally within a franchised workshop Must possess experience in electrical repairs and the use of diagnostic equipment A full driving licence is essential Employee Benefits Supporting our people at work and beyond. 30 Days' Holiday - increasing with long service Health Cash Back Scheme Employee Assistance Programme - including GP Anytime Enhanced Maternity & Paternity Pay Pension Provision & Life Assurance Access to Discounted Private Medical Cover Retail Discounts through BenefitHub Cycle to Work Scheme Kingsbridge Diamond Membership Club Continuous Development & Learning This is not an exhaustive list of duties, and the post holder may be required to undertake other reasonable duties as discussed and directed by their line manager.
The company reserves the right to expand the shortlisting criteria where necessary to facilitate the shortlisting process. Donnelly Group is an equal opportunities employer. Apply now and take the next step in your career with Donnelly Group! To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Apply button below to Login/Register.
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