At a Glance
- Tasks: Assist customers with vehicle parts enquiries and manage sales transactions.
- Company: Join a supportive team at Donnelly Group, a leader in the automotive industry.
- Benefits: On-the-job training, career development, and a collaborative work environment.
- Other info: Full training provided; previous experience is a plus but not required.
- Why this job: Be part of a dynamic team that values knowledge and great customer service.
- Qualifications: Strong communication skills and a good understanding of vehicles are essential.
The predicted salary is between 22000 - 28000 € per year.
We're looking for a proactive and customer-focused Parts Advisor to join our busy team. This varied and rewarding role involves working closely with both customers and our internal Workshop team. You'll be advising on the correct vehicle parts, managing sales transactions from enquiry through to payment and ensuring a smooth and efficient process from start to finish. We would love to hear from you if you have experience in a warehouse, stores or customer facing environment.
What You'll Be Doing:
- Assisting customers via phone, email and in person with parts enquiries and orders.
- Advising customers on the correct parts for their vehicle based on technical knowledge.
- Providing quotes and discussing availability, pricing and delivery timelines.
- Processing payments and updating customers throughout the order journey.
- Managing stock levels, processing returns and keeping the stock system up to date.
- Working closely with the Workshop to ensure accurate and timely parts supply for scheduled service work.
What We're Looking For:
- Excellent communication and interpersonal skills.
- Strong organisation and attention to detail.
- Confident IT user with the ability to learn new systems.
- A good technical understanding of vehicles and vehicle parts.
- A team player with a strong work ethic and a customer-first approach.
- Previous experience in a similar role is beneficial, but full training will be provided.
Why Join Us?
- Supportive team environment.
- On-the-job training and development.
- Be part of a company that values knowledge, teamwork, and great customer service.
If you're enthusiastic, driven and ready to grow in the automotive industry, we'd love to hear from you! Apply today and become an essential member of our Parts team.
This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager.
The company reserves the right to expand the short listing criteria to facilitate the short listing process. Donnelly Group is an equal opportunities employer.
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Apply button below to Login/Register.
Parts Advisor TLNT1_NI in Dungannon employer: IrishJobs
Donnelly Group is an excellent employer that fosters a supportive team environment, offering on-the-job training and development opportunities for its employees. Located in a vibrant area, the company values knowledge, teamwork, and exceptional customer service, making it an ideal place for those looking to grow in the automotive industry while being part of a dedicated and enthusiastic team.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Advisor TLNT1_NI in Dungannon
✨Tip Number 1
Get to know the company inside out! Research Donnelly Group and understand their values, especially around customer service and teamwork. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since you'll be advising customers and working with the Workshop team, being able to clearly explain technical details is key. Try role-playing with a friend or family member to build your confidence.
✨Tip Number 3
Show off your organisational skills! Think of examples from your past experiences where you've managed stock levels or processed orders efficiently. Be ready to share these stories in your interview to demonstrate your fit for the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and ready to take the next step in joining our Parts team.
We think you need these skills to ace Parts Advisor TLNT1_NI in Dungannon
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your proactive approach.
Be Detail-Oriented:Attention to detail is key in this role. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their application is polished and professional.
Demonstrate Technical Knowledge:Since you'll be advising on vehicle parts, it’s a good idea to mention any relevant technical knowledge you have. Whether it's previous experience or personal interest, let us know how you can bring value to our team.
Apply Through Our Website:Don’t forget to apply through our careers page! It’s the best way for us to receive your application and ensures you’re considered for the role. Click that Apply button and let’s get started on this journey together!
How to prepare for a job interview at IrishJobs
✨Know Your Parts
Brush up on your knowledge of vehicle parts and their functions. Being able to confidently discuss the correct parts for different vehicles will show that you’re proactive and technically savvy, which is exactly what they’re looking for.
✨Customer Service Skills Shine
Prepare examples of how you've provided excellent customer service in previous roles. Think about times when you resolved issues or went above and beyond for a customer. This will demonstrate your customer-first approach and strong interpersonal skills.
✨Practice Makes Perfect
Rehearse common interview questions related to sales transactions and stock management. Being able to articulate your experience in these areas will help you stand out as a well-organised candidate who pays attention to detail.
✨Show Team Spirit
Be ready to discuss how you work within a team. Share experiences where you collaborated with others, especially in a busy environment. This will highlight your ability to be a team player, which is crucial for this role.
