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- Tasks: Help customers with inquiries via social media and email, ensuring a friendly and professional approach.
- Company: Join Concentrix, a global leader in customer experience, working with the iconic Primark brand.
- Benefits: Enjoy hybrid work, 28 days holiday, discounts on insurance, and access to wellness resources.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact in retail support.
- Qualifications: Must have excellent English skills and at least 6 months of customer service experience.
- Other info: Flexible hours and a supportive environment await you; apply now to start your journey!
Experience the power of a game-changing career. Are you an avid online shopper with a passion for fashion and all things retail? Concentrix is seeking motivated individuals to join our Primark team as a Customer Support Advisor.
Hourly rate of £12.25. Hybrid model: A mix of days on site based in Belfast City Centre & the comfort of your own home. Full time permanent position contracted to 40 hours paid production on a rotational shift pattern between the hours of 8am-12pm Monday to Sunday.
As a Customer Support Advisor, your role involves addressing general inquiries from customers through social media and email. These inquiries may include issues such as missing orders, payment concerns, product availability, and requests for order modifications or cancellations. It is essential to maintain a demeanor that is both empathetic and patient, embodying a friendly and cheerful personality without sacrificing professionalism.
What's in it for you:
- Discount on car and home insurance with AXA!
- 28 days paid holidays.
- Refer a friend incentive.
- Employee Assist Program - a range of support and resources, accessed free.
- Wrkit platform - access to hundreds of lifestyle savings, free online courses, and a selection of wellbeing resources.
- PUREGYM Discount & 0% joining fee.
- Free healthcare cover for you and your dependents with pension (after one year).
- UNUM Dental cover - comprehensive cover enabling you to claim back costs of dental care for you and your dependents.
- Employee Stock Purchase Plan (ESPP) allowing you to buy Concentrix stock (CNXC).
Your qualifications:
- Excellent English verbal & written skills.
- Social media or content moderation experience (desired).
- Minimum of 6 months customer service experience (mandatory).
- Are fully flexible between 8am-12pm Monday to Sunday.
- Have a minimum broadband speed of 10Mbps and a private/distraction-free location when working from home.
- Have a spotless record, free from any credit, criminal or disciplinary issues.
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 550k+ game-changers around the globe call Concentrix their employer of choice.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Eligibility to work: In accordance with the United Kingdom's law, only applicants who are legally authorised to work in the UK will be considered for this position.
Contact Detail:
IrishJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor
✨Tip Number 1
Familiarise yourself with the Primark brand and its products. Understanding their offerings will help you answer customer inquiries more effectively and show your genuine interest in the role.
✨Tip Number 2
Brush up on your social media skills, especially how to handle customer interactions on platforms like Facebook and Twitter. Being comfortable with these channels will give you an edge in addressing customer concerns.
✨Tip Number 3
Practice your communication skills by engaging in role-play scenarios with friends or family. This will help you develop a friendly yet professional tone, which is crucial for a Customer Support Advisor.
✨Tip Number 4
Ensure your home working environment meets the requirements outlined in the job description. A distraction-free space with a reliable internet connection will demonstrate your readiness for the hybrid model.
We think you need these skills to ace Customer Support Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially any roles that involved social media or content moderation. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fashion and retail. Mention specific experiences that demonstrate your ability to handle customer inquiries with empathy and professionalism.
Showcase Communication Skills: Since excellent English verbal and written skills are essential, ensure your application is free from grammatical errors. Use clear and concise language to convey your points effectively.
Highlight Flexibility: Emphasise your availability to work within the required hours of 8am-12pm, Monday to Sunday. This shows your commitment to the role and aligns with the company's needs.
How to prepare for a job interview at IrishJobs
✨Show Your Passion for Retail
Make sure to express your enthusiasm for fashion and retail during the interview. Share any personal experiences you have with online shopping and how they relate to customer service, as this will demonstrate your genuine interest in the role.
✨Demonstrate Empathy and Patience
Since the role requires addressing customer inquiries with a friendly and cheerful demeanour, prepare examples of how you've handled difficult customer situations in the past. Highlight your ability to remain calm and understanding, even under pressure.
✨Familiarise Yourself with Social Media Platforms
As the position involves responding to inquiries through social media, it’s beneficial to be well-versed in various platforms. Research common customer service practices on these channels and be ready to discuss how you would handle specific scenarios.
✨Prepare for Flexibility Questions
Given the rotational shift pattern, be prepared to discuss your availability and flexibility. Think about how you can manage your time effectively to meet the demands of the role while maintaining a work-life balance.
