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- Tasks: Join our team to process transport bookings and assist customers via phone and email.
- Company: We are a dynamic logistics company focused on delivering exceptional customer service.
- Benefits: Enjoy free ferry travel, retail discounts, and access to a wellbeing platform.
- Why this job: Be part of a supportive culture where your communication skills shine and you make a real impact.
- Qualifications: No experience needed; just bring your organisational skills and a proactive attitude.
- Other info: Flexible shift patterns with weekend cover required; training provided for all new hires.
The predicted salary is between 24000 - 36000 £ per year.
Key Responsibilities:
- Working as part of a Customer Services team accurately processing transport bookings via telephone, email and online systems.
- Data input on our in-house transport management system.
- Booking collections/deliveries directly with 3rd party sites.
- Record keeping and reporting in the form of live transport updates and KPIs.
- Liaising with various departments and outside depots to ensure effective communication to customer base.
- Answering phone calls from customers, drivers, depots and assisting with any queries raised.
Shift patterns:
- 2 weeks covering 0700-1600
- 1 week covering 0900-1800
- 1 week covering 1000-1900
- On the 0800-1700 shift weekend cover is required from 0800-1200 Sat & Sun with a day in lieu the following week as rest day.
Skills:
- Logistics and customs experience preferable but not essential as training will be provided.
- Strong organisational and multitasking abilities.
- Good IT skills.
- Confident with Microsoft Excel/Outlook & using online portals.
- Excellent communication skills both verbally and written.
- High attention to detail and a proactive approach to problem solving.
Benefits include:
- Carpark
- Canteen
- Contributory company pension scheme
- Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
- Huge range of retail discounts from high street and online retailers
- Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
- Access to Breeze, our award-winning Wellbeing platform.
Contact Detail:
IrishJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor
✨Tip Number 1
Familiarise yourself with our transport management system and online booking portals. Even if you haven't used them before, having a basic understanding will show your initiative and readiness to learn.
✨Tip Number 2
Brush up on your communication skills, especially over the phone. Practising how to handle customer queries effectively can set you apart, as this role heavily relies on clear and confident communication.
✨Tip Number 3
Demonstrate your organisational skills by preparing examples of how you've managed multiple tasks or projects in the past. This will highlight your ability to multitask, which is crucial for this position.
✨Tip Number 4
Research common logistics and customs terminology. Even though experience isn't essential, showing that you're proactive about learning the industry lingo can impress us during the interview.
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and logistics. Emphasise any roles where you managed bookings or liaised with customers, as these are key responsibilities for the Customer Services Advisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and attention to detail. Mention specific examples of how you've successfully handled customer queries or worked in a team environment, as this will resonate with the hiring team.
Highlight IT Proficiency: Since good IT skills are essential for this role, be sure to mention your experience with Microsoft Excel, Outlook, and any online portals you've used. Providing examples of how you've utilised these tools effectively can set you apart.
Showcase Problem-Solving Skills: In your application, include instances where you've proactively solved problems or improved processes in previous roles. This aligns well with the company's need for a proactive approach to customer service.
How to prepare for a job interview at IrishJobs
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Customer Services Advisor. Familiarise yourself with processing transport bookings, data input, and liaising with various departments. This will help you answer questions confidently and demonstrate your interest in the role.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, prepare examples of how you've effectively communicated in previous roles. Be ready to discuss how you handle queries from customers and colleagues, as well as any experience you have with written communication.
✨Highlight Your Organisational Skills
The job requires strong organisational and multitasking abilities. Think of specific instances where you've successfully managed multiple tasks or projects at once. This will show that you can handle the demands of the role efficiently.
✨Prepare for Shift Pattern Questions
Be ready to discuss your availability and flexibility regarding the shift patterns mentioned in the job description. Showing that you're willing to cover weekends and adapt to different hours will demonstrate your commitment to the role.
