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- Tasks: Assist customers with queries via phone and provide guidance.
- Company: Join the Northern Ireland Housing Executive, a key player in public service.
- Benefits: Earn £13.26 per hour with 35 days holiday pro rata and flexible hours.
- Why this job: Make a difference in your community while gaining valuable experience in customer service.
- Qualifications: BTEC Level 3 or equivalent, or five GCSEs with relevant experience required.
- Other info: Temporary role with ongoing opportunities; apply by 7th July 2025.
Northern Ireland Housing Executive – Customer Service Unit Advisor – Ballymena Do you come from an admin/customer service background and looking for a role within the Public Sector? Apply now to express interest in this role! About the role: £13.26 per hour 40 hours variable Monday – Sunday Holidays: 35 days pro rata Duration: Temporary, ongoing Please note closing date for this vacancy is 7th July 2025 – however you can register your interest for other upcoming vacancies by applying today Duties include: Customer service queries via telephone. Supervision and training, providing advice and guidance for the public. All routine and repetitive processes are governed by detailed written instructions. Processes and procedures requiring a working knowledge of Housing Services section. Criteria: Hold a BTEC National Certificate or equivalent Professional or Technical qualification* (Level 3) plus at least one years relevant customer service or general administrative experience Or Have five GCSEs* (Level 2) , or equivalent qualification, plus at least two years relevant customer service or general administrative experience Or Can demonstrate three years experience in a customer advisor role and can demonstrate ongoing learning through completion of relevant courses and/or through relevant supported work place or on-the-job training Candidates must demonstrate the relevant number of years experience in each of the following: (i)Experience of direct delivery of relevant customer service to the public via telephone or face to face (ii)Experience in dealing appropriately with customers in a challenging environment (iii)Experience in using a range of computer packages including Word, Excel, and Outlook etc. As part of the reference checking and vetting process for this position you will be requested to undertake a Basic AccessNI Disclosure. Having a criminal record will not necessarily be a bar to obtaining a position. Riada Resourcing is an equal opportunities employer. Skills: Customer Service
Customer Service Unit Advisor employer: IrishJobs
Contact Detail:
IrishJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Unit Advisor
✨Tip Number 1
Familiarise yourself with the Northern Ireland Housing Executive's services and values. Understanding their mission will help you align your responses during any interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Prepare for common customer service scenarios that may arise in the role. Think about how you would handle challenging situations, as this will showcase your problem-solving skills and ability to remain calm under pressure.
✨Tip Number 3
Brush up on your knowledge of relevant computer packages like Word, Excel, and Outlook. Being proficient in these tools will not only boost your confidence but also show that you're ready to hit the ground running.
✨Tip Number 4
Network with current or former employees of the Northern Ireland Housing Executive. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Customer Service Unit Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant customer service and administrative experience. Use specific examples that demonstrate your skills in handling customer queries and working in challenging environments.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities of the Customer Service Unit Advisor role. Mention your qualifications, such as your BTEC National Certificate or GCSEs, and how they relate to the job requirements.
Highlight Relevant Experience: In your application, clearly outline your experience in delivering customer service, especially via telephone. Provide examples of how you've dealt with difficult situations and the computer packages you are proficient in.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at IrishJobs
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially those relevant to the public sector. Be prepared to discuss how you handle queries and complaints, as well as your approach to providing excellent service.
✨Familiarise Yourself with Housing Services
Since the role involves a working knowledge of Housing Services, take some time to research this area. Understanding the common issues faced by customers in housing can help you answer questions more effectively.
✨Demonstrate Your Experience
Be ready to share specific examples from your past roles that showcase your experience in customer service, especially in challenging situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Technical Skills
As the role requires proficiency in various computer packages, be prepared to discuss your experience with Word, Excel, and Outlook. You might even want to mention any relevant courses or training you've completed to enhance these skills.