At a Glance
- Tasks: Assist customers with inquiries and provide exceptional service while identifying sales opportunities.
- Company: Join Randox Health, a leader in innovative diagnostics and health solutions.
- Benefits: Earn £13 per hour with full-time hours and a supportive work environment.
- Other info: Enjoy a dynamic workplace with opportunities for growth and development.
- Why this job: Make a real difference in people's health while developing your customer service skills.
- Qualifications: Strong communication skills and a passion for helping others are essential.
The predicted salary is between 27360 - 27360 € per year.
Job ref: 26N/CSUP
Job type: Permanent
Quantity of Posts Available: 1
Location: NI - Crumlin
Salary: £13 per hour
Closing date: Thursday 04 Jun 2026 23:59
Customer Support Advisor - (Job Ref: 26N/CSUP) Randox Health continues to be at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. Our staff are at the heart of everything we do and achieve. We have an exciting new career opportunity for a Customer Support Advisor at our HQ on the Diamond Road, just outside Crumlin. Location: 55 Diamond Road, Crumlin, BT29 4QY.
Contract Offered: Full-time, Permanent
Working Hours / Shifts: 40 hours per week, alternating between 2 shift patterns. Shift 1 - Monday to Friday from 08.20 to 17.00. Shift 2 - Monday to Thursday from 08.20 to 18.00 and 08.20 to 12.30 on a Friday.
What does this role involve? This role plays a vital role in promoting Randox Health services and enhancing client relationships. The main responsibilities of the role are:
- Respond to customer enquiries promptly via phone, email, or live chat.
- Troubleshoot customer issues related to orders, account status, and relevant concerns.
- Deliver exceptional customer service by addressing queries effectively.
- Provide essential support for clients whilst identifying potential sales opportunities.
- Assist with sales by providing information about new and existing products.
- Process payments.
- Analyse customer queries and trends.
- Perform assigned administrative duties.
- Collaborate with other team members and internal departments.
Who can apply?
Essential criteria:
- Excellent verbal and written communication skills.
- Excellent customer service skills.
- Currently have the right to work in the UK without visa sponsorship.
- Full UK driving licence and access to a car, as the site is quite remote.
Desirable:
- Previous experience in a similar role.
- Experience in a customer facing environment.
- Experience working in a busy environment.
- Experience dealing with customers via email and phone.
- Previous sales experience.
- Previous administration experience.
- Experience operating different IT systems.
This advert may be open for as long as 30 days although we may close the advert early if we receive sufficient applicants to fill the roles.
About Randox Health: For almost 40 years Randox has been at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. This experience and expertise powers each of our state-of-the-art Randox Health clinics, based in over 40 locations across the UK and Ireland. A mobile service enabling certified Randox Health staff to visit clients at their convenience is also available. At Randox Health we encourage individuals to adopt a personalised, preventative approach to their health and well-being, ultimately helping them to live healthier for longer. Using Randox revolutionary technology we measure hundreds of health biomarkers, generating unrivalled data that when combined with our complex algorithms can predict future health concerns and identify early signs of illness even before symptoms arise. This empowers individuals to act sooner to prevent or delay disease onset - moving from a model of sickness management to true preventative healthcare.
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
Customer Support Advisor TLNT1_NI in Crumlin employer: IrishJobs
Randox Health is an exceptional employer, offering a dynamic work environment at our HQ in Crumlin, where innovation meets dedication to improving health worldwide. Employees benefit from a supportive culture that prioritises personal and professional growth, alongside competitive pay and flexible working hours. Join us to be part of a team that values your contributions and empowers you to make a meaningful impact in the field of clinical diagnostics.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor TLNT1_NI in Crumlin
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Randox Health. Understand their services and values so you can show how you fit into their mission. This will help you stand out as a candidate who genuinely cares.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios you might face in the role. Think about how you'd handle tricky customer queries or complaints. Role-playing with a friend can really help boost your confidence.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your answers. Use examples from your past experiences to demonstrate your customer service skills. Remember, they want to see how you interact!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and professional. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Support Advisor TLNT1_NI in Crumlin
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about customer support, make sure your written application highlights your excellent verbal and written communication skills. Use clear and concise language to demonstrate how you can effectively address customer queries.
Tailor Your Application:Take a moment to tailor your application specifically for the Customer Support Advisor role. Mention any relevant experience you have in customer service or sales, and how it aligns with Randox Health's mission of improving health worldwide.
Be Personable:Let your personality shine through in your application! We want to see that you’re not just qualified, but also someone who can connect with customers and provide exceptional service. A friendly tone can go a long way!
Apply Through Our Website:Don’t forget to apply through our careers page! It’s the best way to ensure your application gets to us directly. Just click the Apply button and follow the steps to complete your application process.
How to prepare for a job interview at IrishJobs
✨Know the Company Inside Out
Before your interview, take some time to research Randox Health. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Support Advisor, you'll need to demonstrate excellent communication and problem-solving skills. Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. This will highlight your ability to deliver exceptional service.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would handle an unhappy customer or a technical issue. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Prepare Questions for Them
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training opportunities, or the company's future plans. This shows that you're engaged and serious about the position.
