At a Glance
- Tasks: Be the friendly voice for customers, managing enquiries and scheduling appointments.
- Company: A growing business with strong partnerships and a focus on customer satisfaction.
- Benefits: Competitive pay, bonus scheme, career development, and full training provided.
- Other info: Part-time hours with a positive, professional work environment.
- Why this job: Join a supportive team and make a real difference in customer experiences.
- Qualifications: Previous customer service experience and excellent communication skills.
The predicted salary is between 14 - 14 £ per hour.
My client is a well-established and growing business, proudly working with a wide range of leading manufacturer approvals and insurance partners. Due to continued growth, they are looking for a professional and customer-focused Customer Adviser to join their team in Portadown. This is an excellent opportunity for someone with strong communication skills who enjoys delivering outstanding customer service in a fast-paced environment.
Working Hours: Part Time 2-3 days per week. 8am-5pm or 8.30am-5.30pm and 4.30pm finish on a Friday.
Salary: £13-£14 per hour depending on experience.
The Role
- As the first point of contact for our customers, you will:
- Manage customer enquiries by phone, email, and in person.
- Keep customers updated throughout the process.
- Liaise with insurers, engineers, and workshop teams.
- Schedule bookings and coordinate appointments.
- Maintain accurate customer records and job updates.
- Deliver a high standard of customer care at every stage.
What We're Looking For
- Previous customer service or adviser experience preferred.
- Excellent communication and organisational skills.
- Confident telephone manner and IT skills.
- Ability to work well under pressure.
- Positive, professional, and team-focused attitude.
What is on Offer
- Attractive salary package.
- Bonus scheme.
- Career development opportunities.
- Supportive team environment.
- Modern working facilities.
- Full training provided.
Part Time Customer Service Administrator TLNT1_NI in Craigavon employer: IrishJobs
Join a well-established and growing business in Portadown that values its employees and fosters a supportive team environment. With attractive salary packages, career development opportunities, and a commitment to outstanding customer service, this role as a Part Time Customer Service Administrator offers the chance to thrive in a fast-paced setting while enjoying a healthy work-life balance. Experience full training and be part of a company that prioritises employee growth and satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Customer Service Administrator TLNT1_NI in Craigavon
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like IrishJobs and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at IrishJobs and let us see your personality shine through!
We think you need these skills to ace Part Time Customer Service Administrator TLNT1_NI in Craigavon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and IrishJobs.
Get Familiar with Our Brand:Before applying, take some time to learn about IrishJobs and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at IrishJobs
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress IrishJobs.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which IrishJobs will surely appreciate.
