At a Glance
- Tasks: Provide first line technical support and maintain IT systems across multiple sites.
- Company: Join Irwin M&E, a values-driven company focused on loyalty, safety, and innovation.
- Benefits: Enjoy competitive salary, ongoing training, health cash plan, and enhanced leave options.
- Other info: Dynamic team environment with opportunities for career growth and development.
- Why this job: Gain hands-on experience in IT while making a real impact on the company's tech infrastructure.
- Qualifications: 3rd level education and experience in IT support; Office 365 knowledge is essential.
The predicted salary is between 40000 - 50000 £ per year.
The IT Support role will provide first line technical support across the organisation, assisting in the effective operation and daily support of the company network, systems and processes. The successful candidate will gain valuable hands-on experience by contributing to a range of ongoing and future IT infrastructure and upgrade projects, while providing support to users across multiple office and site locations.
This role will involve providing technical assistance to end users, maintaining IT systems and infrastructure, configuring and deploying hardware, troubleshooting software issues, and ensuring all devices and technology assets operate efficiently and effectively throughout the business.
The role of the IT Support will be varied and will include:
- Providing technical support for hardware, software and associated peripherals/devices across multiple company sites in Northern Ireland and UK Mainland
- Installing, configuring and maintaining operating systems to agreed company standards
- Proactively checking alert systems for identification of issues before they arise
- Performing upgrades, new installations and routine procedures on site infrastructure
- Troubleshooting system, server and network problems and diagnosing hardware and software faults
- Assisting with the administration of backups, antivirus systems and IT security processes
- Supporting Office 365 administration including user accounts and system management
- Assisting with IT asset management and maintaining accurate records of company equipment
- Supporting the IT team with ongoing system upgrades and improvement projects
Essential Criteria
- 3rd level education and a background within a similar IT Support environment.
- Office 365 Desktop Apps (Word, Excel, Outlook etc.)
- Experience of Office365 administration including Exchange, OneDrive, Teams and SharePoint
- Good communication required with excellent written and verbal skills.
- Full Drivers license
- Experience using Microsoft BC is desired but not essential
The Company Offers
- Ongoing training and development opportunities
- Working alongside experts in their field
- Health cash plan including compensation for dentistry and optical well being
- Enhanced maternity and paternity leave
- Additional holiday increase with length of service
- Team building and activity days
- Monthly employee value-based recognition award monetary gift
- Health, wellbeing and social calendar of events
- Long service awards
- Enhanced marriage leave
- Holiday sell back scheme
- Kingsbridge Membership Club
- Sponsorship Bursarys for Communities and Clubs
We are a Responsible Body for Access NI. A disclosure check will be undertaken; however, a criminal record will not necessarily be a bar to obtaining this role. Our policy on the recruitment of ex-offenders is available on request.
IT Support TLNT1_NI in Craigavon employer: IrishJobs
Irwin M&E is an exceptional employer located in Portadown, offering a dynamic work environment that prioritises loyalty, safety, and innovation. Employees benefit from ongoing training and development opportunities, a comprehensive health cash plan, and a supportive culture that values teamwork and recognition. With a focus on employee well-being and community engagement, Irwin M&E provides a rewarding career path for those looking to grow within the IT sector.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support TLNT1_NI in Craigavon
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what IrishJobs values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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Create a personal project or case study relevant to the challenges IrishJobs might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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✨Direct Apply to IrishJobs
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We think you need these skills to ace IT Support TLNT1_NI in Craigavon
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at IrishJobs.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at IrishJobs. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at IrishJobs
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
