At a Glance
- Tasks: Lead and evolve a 24/7 IT Service Desk, ensuring top-notch service delivery.
- Company: Join Pilgrim's Europe, a leader in quality food production with iconic brands.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Opportunity to influence major service improvements and drive innovation.
- Why this job: Make a real impact in a senior leadership role within a vibrant team.
- Qualifications: Proven experience in IT Service Management and strong leadership skills.
The predicted salary is between 55000 - 65000 € per year.
We're looking for an experienced IT Group Service Desk Manager to lead and evolve our 24/7 European IT Service Desk, within a 3-Star SDI-accredited, customer-led environment. This is a senior leadership role with full accountability for service delivery, people leadership, major incident management and continuous improvement.
What You'll Do
- Lead and manage the 24/7 European IT Service Desk operation
- Build, mentor and develop a team of Team Leads and Analysts
- Own Major Incident Management, acting as senior escalation point
- Drive service excellence through strong ITSM processes and governance
- Define and deliver the Service Desk strategy, KPIs and service reporting
- Strengthen stakeholder relationships across IT and the wider business
- Lead service improvement initiatives, automation and knowledge management
- Manage budgets for service improvements, tooling and refresh cycles
- Ensure SOx compliance and operational control
What You'll Bring
- Proven experience leading a large IT Service Desk in a medium-large organisation
- Strong people leadership and stakeholder management skills
- Deep understanding of IT Service Management / ITIL environments
- Ability to balance strategic improvement with day-to-day operations
- Confident decision-maker with strong prioritisation skills
- Experience influencing senior stakeholders across the business
- Willingness to travel in line with business needs
Desirable:
- ITIL qualification
- IT or Project Management qualification
- Experience driving ITSM automation and service transformation
- Full UK driving licence
The company Pilgrim's Europe produces some of the best-known and most iconic brands in the UK and Ireland, including Fridge Raiders, Rollover, Denny, Richmond, Oakhouse and Moy Park, alongside a diverse range of industry leading own-label products in categories including fresh pork, lamb and chicken, working with all the major retailers and food service outlets. Our portfolio extends to authentic chilled and frozen ready meals, snacking ranges, added value and food service products. Across Pilgrim's Europe we combine 20,000 of the best people in the industry, united by a shared set of core values and a passion for producing the highest quality, most delicious and innovative food, which is enjoyed by millions of people in the UK, Ireland and Europe every day.
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
IT Group Service Desk Manager TLNT1_NI in Craigavon employer: IrishJobs
At Pilgrim's Europe, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through comprehensive training programmes and leadership development opportunities, ensuring that our team members thrive in their careers. Located in a vibrant industry, we provide a supportive environment where your contributions directly impact the success of our iconic brands, making every day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land IT Group Service Desk Manager TLNT1_NI in Craigavon
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work at Pilgrim's Europe or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Understand their products and values, so you can show how your experience aligns with their mission. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've successfully led teams and managed incidents in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace IT Group Service Desk Manager TLNT1_NI in Craigavon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Group Service Desk Manager role. Highlight your experience in leading IT Service Desks and any relevant ITIL qualifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of your leadership experience and how you've driven service excellence in previous roles.
Showcase Your People Skills:Since this role involves strong people leadership, make sure to highlight your experience in mentoring and developing teams. We love seeing how you've built relationships and influenced stakeholders in your past positions.
Follow the Application Process:Don't forget to apply through our website! Click the Apply button and complete the application process there. It’s super important for us to keep everything organised, so we can review your application smoothly.
How to prepare for a job interview at IrishJobs
✨Know Your ITSM Inside Out
Make sure you brush up on your IT Service Management (ITSM) knowledge, especially around ITIL frameworks. Be ready to discuss how you've implemented these processes in previous roles and how they can drive service excellence at Pilgrim's Europe.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams and managing stakeholders. Think about specific situations where you’ve mentored team members or resolved conflicts, as this will demonstrate your people leadership skills.
✨Be Ready for Major Incident Scenarios
Expect questions around major incident management. Have a couple of real-life examples ready where you successfully managed a major incident, detailing your approach and the outcomes. This will show your capability as a senior escalation point.
✨Discuss Continuous Improvement Initiatives
Come prepared to talk about how you've driven service improvements in past roles. Highlight any automation or knowledge management initiatives you've led, as this aligns perfectly with the role's focus on continuous improvement and operational control.
