At a Glance
- Tasks: Support housing teams in managing properties and engaging with tenants.
- Company: Dynamic housing association focused on community and tenant engagement.
- Benefits: Competitive salary, personal development opportunities, and a supportive work environment.
- Other info: Join a team that values collaboration and personal growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: 5 GCSEs and at least 1 year of experience in housing management.
The predicted salary is between 38844 - 45000 £ per year.
Location - Portadown
Salary - £30,000
Job Purpose: Support and work within the Property Services and Housing Teams in making an effective contribution to the delivery of Property/Housing Management which includes void management, tenancy management, estate management and tenancy engagement.
Job Activities:
- Develop effective working relationships with colleagues, partners and key stakeholders to support the delivery of customer and neighbourhood focused services.
- Represent the views / interests of both the Association and tenants at Inter Agency Meetings with the SCNI, PSNI, NIHE, Council and other external agencies.
- Carry out change of tenancy inspections, issue necessary works and ensure works are completed in line with the Association's Policies and Procedures and corporate target times.
- Assist the Head of Housing to develop bespoke neighbourhood Action Plans.
- Proactively seek to capture and respond to customer feedback and profiling information through a range of methods.
- Promote, encourage and support customer involvement and engagement in neighbourhoods.
- Build and maintain a full knowledge of support services available for customers.
- Carry out Tenancy Audits to ensure the efficient management of the Association's housing stock.
- Deal efficiently and effectively with any complaint received to ensure that a quality service is provided to all tenants.
- Identify and take appropriate action on potential cases of ASB in line with the Association's Policies and Procedures to ensure neighbourhood sustainability.
- Take responsibility for Estate Management of Schemes, liaising closely with the Maintenance Department to ensure all identified issues are resolved efficiently and satisfactorily.
- Monitor and report on performance KPIs for Grounds Maintenance, Cleaning and other service contracts and liaise with Contractors to ensure defects are resolved within contractual timeframes.
- Receive maintenance requests from tenants, staff, and joint management partners, and issue appropriate works orders to appointed contractors.
- Conduct regular Property Inspections and ensure all conditions of Tenancy are being adhered to and take appropriate action as necessary.
- Adhere to the Tenants Charter to provide an efficient, effective and professional service to all of the Association's tenants.
- Encourage, increase and facilitate all levels of Tenant Engagement within the Association's housing stock.
- Be compliant with the Association's Policies and Procedures.
- Ensure that the provision of services is compliant with Data Protection Regulation.
- Consult with tenants throughout the project cycle for Planned Maintenance Programmes and ECM Works.
- Complete Quality Assurance / Tenant Satisfaction surveys on repair orders.
- Embrace and participate in own personal development initiatives, identify training opportunities, in order to increase skills and knowledge and ensure that objectives and performance targets are achieved.
- Undertake any other tasks and duties within the scope and grade of the post as directed by line/management.
Essential Criteria:
- 5 GCSE's grade C or above.
- Minimum of 1 year's experience in a housing/property management role.
- Experience in tenancy management.
- IT Literate.
- Excellent interpersonal skills.
- Full UK driving licence.
Estates Compliance Officer TLNT1_NI in Craigavon employer: IrishJobs
As an Estates Compliance Officer in Portadown, you will join a supportive and collaborative work environment that prioritises customer and neighbourhood-focused services. The company offers competitive salary packages, opportunities for professional development, and a strong commitment to employee engagement, ensuring that your contributions are valued and recognised. With a focus on personal growth and community involvement, this role provides a meaningful opportunity to make a positive impact in the local area.
StudySmarter Expert Advice🤫
We think this is how you could land Estates Compliance Officer TLNT1_NI in Craigavon
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like IrishJobs looking for candidates who are engaged and informed.
We think you need these skills to ace Estates Compliance Officer TLNT1_NI in Craigavon
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at IrishJobs. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at IrishJobs
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with IrishJobs’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
