At a Glance
- Tasks: Be the go-to person for customer service in our busy automotive service department.
- Company: Join Shelbourne Motors, an award-winning automotive group in Northern Ireland.
- Benefits: Enjoy 30 days annual leave, bonuses, and fun employee social events.
- Other info: Opportunity to grow in a fast-paced, innovative environment.
- Why this job: Make a real difference in customer satisfaction while working with a dynamic team.
- Qualifications: 3 years of face-to-face customer experience and a valid driving licence required.
The predicted salary is between 24000 - 30000 € per year.
Shelbourne Motors is one of Northern Ireland's most progressive and award-winning automotive groups. Operating across two state-of-the-art locations, we proudly represent Toyota, Nissan, Kia, Renault, Dacia and Maxus, alongside our AutoSelect used car supermarkets and our expanding Fleet (fleet4u) and Rental (SVRgo) divisions.
In recent years, Shelbourne Motors has undergone a major period of transformation and recognition. Our success is driven by our people, our ambition, and our long-term Vision: To be the most trusted, customer-centred and sustainable automotive group. Our Mission and Values place customer experience, innovation, teamwork and zero-emissions leadership at the heart of everything we do.
We are now seeking an Aftersales Advisor with exemplary customer service skills to join our team.
Location: Portadown premises
Hours of work: Monday - Friday 8.30am - 5.30pm and alternate Saturdays 9.00am - 1.00pm
THE ROLE
The purpose of the Aftersales Advisor role is to be the focal point for customer contact in the service department. They will organise customer service/repair & parts requirements and will strive for 100% customer satisfaction first time every time. The Aftersales Advisor will assist the Aftersales Manager in ensuring the efficient and profitable operation of the service department.
Daily tasks include:
- The welcoming of all customers at the Aftersales desk with a warm and professional manner, qualifying their needs; agreeing service instructions and booking vehicle into the workshop;
- Responding to customer telephone queries relating to service repair and the booking in of their vehicles for the required work;
- Establishing the customers drop off and collection requirements / arranging alternative transport where necessary;
- Provision of customer quotations;
- Reviewing vehicle and customer history to identify potential additional work requirements (such as recalls or items noted at last service);
- Ensuring all appropriate information is gathered from the customer within GDPR guidelines e.g. address, email address, telephone contact details etc. for marketing purposes;
- Data input into CDK system;
- Communicating customer requirements to workshop colleagues;
- Ensuring vehicle health checks are carried out on each vehicle;
- Ensuring thorough vehicle inspection with the customer before and after service work is carried out;
- Liaising with customers regarding additional work and obtaining their authorisation to proceed;
- Responding to customer enquiries;
- Monitoring work progress to ensure the vehicle will be ready at the time agreed and making contact with the customer to confirm when their vehicle is ready for collection;
- Maintaining all customer records and job cards on a daily basis to ensure the accurate analysis of service activity;
- Handing over vehicle to the customer advising them fully of the work carried out and giving a full explanation of the invoice;
- The creation of invoices for work completed;
- The process of customer payment and completion of appropriate paperwork;
- Promoting the sale of service plans and additional products to customers;
- Carrying out campaign duties as and when required;
- Handling customer problems and complaints using the necessary skills and where possible resolving the issue to the mutual satisfaction of the customer and the business;
- Maximising the potential of up-sales if appropriate during service customer communications;
- Ensuring prompt customer follow up email/phone calls to maintain customer satisfaction and manufacturing standards as outlined in company policies;
- Carrying out pre-calls with customers prior to customer service visit.
The Candidate
The ideal candidate will be an excellent communicator, have the ability to build rapport with customers, work as a team player and be computer literate with working knowledge of Microsoft packages. The successful candidate must have at least 3 years face-to-face customer handling experience within a busy retail setting. It is also essential for the successful candidate to have a valid clean driving licence as they will be required to move vehicles on and off site. Preference will be given to those applicants with previous Service and/or Parts Advisor experience in the automotive industry, working knowledge of CDK computerised system and a sales history.
Shelbourne Motors Limited is an Equal Opportunities Employer.
Skills: Driving Licence, Excellent customer service
Benefits: Employee Social Events, Long Service Awards, 30 days Annual leave, Bonus, Industry leading performance pay plan.
Aftersales Advisor TLNT1_NI in Craigavon employer: IrishJobs
Shelbourne Motors is an award-winning automotive group in Northern Ireland, known for its commitment to customer satisfaction and innovation. With a strong focus on employee development, we offer a vibrant work culture that values teamwork and recognises individual contributions through long service awards and social events. Join us at our state-of-the-art Portadown location, where you can thrive in a supportive environment while being part of a rapidly growing family business dedicated to sustainability and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Advisor TLNT1_NI in Craigavon
✨Tip Number 1
Get to know the company! Research Shelbourne Motors and its values. When you walk in for your interview, show us that you understand our mission and how you can contribute to our customer-centred approach.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for a customer. We want to hear those stories during your interview!
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look professional and polished when you come in. It shows us that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows us that you’re genuinely interested in the role and appreciate the time we took to meet with you.
We think you need these skills to ace Aftersales Advisor TLNT1_NI in Craigavon
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to ensure customer satisfaction, as this is key for the Aftersales Advisor role.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We love seeing candidates who take the extra step!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate straightforward communication!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at IrishJobs
✨Know Your Stuff
Familiarise yourself with Shelbourne Motors and their values. Understand their commitment to customer service and sustainability, as well as the brands they represent. This will help you align your answers with their mission during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your ability to handle customer queries and complaints effectively. Think of specific situations where you went above and beyond to ensure customer satisfaction, as this is crucial for the Aftersales Advisor role.
✨Practice Active Listening
During the interview, demonstrate your listening skills by responding thoughtfully to questions. This shows that you value communication and are ready to engage with customers in a similar manner, which is key for the role.
✨Be Ready for Role-Play Scenarios
Expect to be put in hypothetical customer service scenarios during the interview. Prepare to think on your feet and showcase how you would handle various customer interactions, from booking services to resolving complaints.
