At a Glance
- Tasks: Support customers with breakdowns and manage service bookings efficiently.
- Company: Join KDM Hire, a leading equipment rental company with over 35 years of experience.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Other info: Work Monday to Friday with a supportive team that values positivity and integrity.
- Why this job: Make a real difference in customer service while developing your administrative skills.
- Qualifications: Strong IT skills and 2 years' admin experience preferred; passion for service is key.
The predicted salary is between 25000 - 30000 € per year.
Give your administration skills a new challenge! We have a fantastic opportunity for a Service Coordinator to join our experienced team in Head Office, Cookstown, to provide breakdown support to customers, process bookings for plant service, inspections and repairs while contributing to our excellent levels of customer service.
What you will do:
- Provide breakdown support to customers, expedite service team response, monitor progress and communicate to all parties.
- Prioritise in house repair tasks to service team and advise sales staff on availability.
- Run routine service and repair reports.
- Ensure all service department procedures are followed, and all documentation is accurately completed and filed.
- Ensure the KDM Hire Damage Procedure is adhered to and liaise with customer as required.
- Demonstrate excellent customer service in terms of attitude and action.
What you will need:
- Strong IT and administrative skills with a working knowledge of CRM and ERP systems.
- Resilience, dependability and a passion for providing a great service.
- Energy and drive to get things done, taking ownership of your role and taking pride in your work.
- Strong communication and interpersonal skills.
- A minimum of 2 years' recent administrative experience in a similar industry would be desirable.
KDM Hire is a professional and dynamic business which has grown to become one of the UK and Ireland's leading equipment rental companies. With over 35 years of experience within the industry, our passion remains the same to simply do 'whatever it takes' to deliver quality equipment and services to our customers. We take PRIDE in our work, our customers and our company and we look for people that share our values: Positivity, Responsibility, Integrity, Determination, Energy.
If you are ready to embark on an enjoyable career, we want to hear from you. To apply click 'apply' below and attach a copy of your CV, or visit our website to download a copy of our application form.
Hours of work: Monday - Thursday 7.30am - 5pm & Friday 7.30am - 4pm, 41.5 hrs per week
Location: Cookstown
Salary: DOE
We are an Equal Opportunity Employer.
Service Coordinator TLNT1_NI in Cookstown employer: IrishJobs
KDM Hire is an exceptional employer that fosters a dynamic and supportive work environment in Cookstown, where your administrative skills can truly shine. With a strong emphasis on employee growth and a commitment to delivering outstanding customer service, we offer a culture built on our core values of Positivity, Responsibility, Integrity, Determination, and Energy. Join us and be part of a team that not only values your contributions but also provides opportunities for professional development within one of the UK's leading equipment rental companies.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator TLNT1_NI in Cookstown
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Service Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and administration. Think about how your past experiences align with the skills they’re looking for, like resilience and strong communication. We want you to shine!
✨Tip Number 3
Show off your enthusiasm! When you get the chance to chat with potential employers, express your passion for providing excellent service and your eagerness to contribute to their team. Positivity goes a long way!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our dynamic team at KDM Hire.
We think you need these skills to ace Service Coordinator TLNT1_NI in Cookstown
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your administrative skills and experience relevant to the Service Coordinator role. Use keywords from the job description to show we’re on the same page!
Showcase Your Customer Service Skills:In your application, emphasise any previous roles where you’ve demonstrated excellent customer service. We love candidates who take pride in their work and can communicate effectively!
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point about your qualifications.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at IrishJobs
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service Coordinator inside out. Familiarise yourself with the key responsibilities like providing breakdown support and processing bookings. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Skills
Highlight your strong IT and administrative skills during the interview. Be ready to discuss your experience with CRM and ERP systems, as well as any relevant administrative tasks you've handled in the past. Use specific examples to demonstrate how you've successfully managed similar responsibilities.
✨Communicate Clearly
Since this role requires excellent communication skills, practice articulating your thoughts clearly and concisely. Think about how you can convey your ideas effectively, especially when discussing customer service scenarios or how you would expedite service team responses.
✨Embrace the Company Values
KDM Hire values positivity, responsibility, integrity, determination, and energy. During your interview, reflect these values in your answers. Share examples from your past experiences that showcase how you embody these traits, and express your enthusiasm for contributing to their mission of delivering quality service.
