At a Glance
- Tasks: Manage customer accounts and ensure top-notch service delivery.
- Company: Elis, a leading international multi-service provider in hospitality and more.
- Benefits: Competitive salary, performance incentives, and professional growth opportunities.
- Other info: Dynamic work environment with opportunities for career advancement.
- Why this job: Join a supportive team and make a real impact in customer relationships.
- Qualifications: Strong communication skills and a proactive, customer-focused mindset.
The predicted salary is between 24000 - 28800 £ per year.
Location: Cookstown, Co. Tyrone
Department: Customer service
Reports To: Customer Service Department Manager
About Elis
Elis is a leading international multi-service provider, delivering high-quality textile, hygiene, and facility services across a variety of sectors, including hospitality, healthcare, and industry. In Ireland, we partner with hotels, restaurants, and other hospitality providers to deliver tailored solutions that combine operational efficiency, reliability, and sustainability.
At Elis, we value our people and offer:
- Competitive salary with performance-based incentives
- Opportunities for professional growth and development
- A supportive, collaborative, and client-focused work environment
Role Overview
The successful candidate will ensure quality of service in order to retain and develop existing customers whilst supporting the Customer Account Manager (CAM). The Internal Account Manager will work seamlessly with their allocated Customer Account Manager and report to the Customer Service Manager. The successful candidate will be able to adapt to business needs and ensure all reports, paperwork, contract renewals, stock orders and customer queries are dealt with in a timely and efficient manner.
Key Responsibilities:
- Assist their allocated Customer Account Manager (CAM), with managing customer accounts as directed.
- Provide accurate information in a timely manner to CAM or customer as requested.
- Respond to all customer query correspondence within agreed time frame and ensuring resolution, manage relationships between customers and Elis.
- Working closely with Production, stores and distribution teams where needed.
- Proactively identify service issues any areas of any repeat customer issues within your allocated tribe will have an action plan devised to prevent any further recurrence of.
- Log all complaints onto the system and update allocated CAM of complaints/resolution so they are briefed for any customer site visits.
- Process new sales contracts once approved onto the system for allocated tribe area.
- Process weekly credits, additions and reductions on the internal system as instructed by CAM you are responsible for.
- Process customer contract renewal paperwork and complete orders for stock and garments.
- Process customer mat orders and approve visuals of product pre order.
- Raise manual invoices to customers for logo badges, replacements, workwear sales.
- Monthly reporting as directed.
- Process cancellations on customer accounts once approved by your CAM.
- Monitor and regular review of allocated tribe customer debt, ensure debt issues are resolved swiftly and if necessary, placing customers on suspension to aid in resolution of debt issues.
- Work closely with CAM on top accounts, assist site visits, stock takes if required.
- Assist the CAM in the project roll out of the driver program.
Knowledge, Skills, Experience:
- Good interpersonal and communication skills
- Customer minded problem solver - proactive.
- Computer skills
- Good business understanding and commercial skills.
- Planning and organisation skills
- Team player
Join Us
At Elis, we help hospitality providers focus on what matters most - delivering exceptional guest experiences. If you are a client-focused professional with hospitality experience and a passion for relationship management, we'd love to hear from you.
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
Internal Account Manager TLNT1_NI in Cookstown employer: IrishJobs
As a Waste Resource Team Leader with our esteemed local authority client, you will be part of a dedicated team committed to enhancing community sustainability and environmental responsibility. Our organisation fosters a supportive work culture that prioritises employee development, offering training opportunities and a clear path for career progression. With competitive remuneration, including pension and holiday pay, along with the chance to make a meaningful impact in your community, this role is an excellent opportunity for those seeking rewarding employment in the public sector.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Account Manager TLNT1_NI in Cookstown
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at IrishJobs. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like IrishJobs before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Internal Account Manager TLNT1_NI in Cookstown
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to IrishJobs:Your cover letter is your chance to shine! Tell us why you want to work at IrishJobs specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at IrishJobs!
How to prepare for a job interview at IrishJobs
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
