At a Glance
- Tasks: Provide expert advice and support on roof window products to ensure customer satisfaction.
- Company: Join a leading Engineering & Installation company in Ireland with a focus on employee growth.
- Benefits: Fully negotiable salary, fantastic benefits, and great progression opportunities.
- Other info: Permanent role with a 37-hour week, based in Cookstown.
- Why this job: Kickstart your career in a dynamic environment while helping customers solve technical issues.
- Qualifications: Experience in customer service, strong communication skills, and problem-solving abilities.
The predicted salary is between 29000 - 29000 € per year.
This is an excellent opportunity for an individual to join a flourishing Engineering & Installation company - one of the largest and most modern in Ireland. It offers a superb chance for someone eager to advance their career and expand their knowledge within a leading organisation. The company is looking to recruit a Customer Service Specialist. The company highly values its employees, making it an ideal place for anyone looking to further their professional growth.
Office is based in Cookstown - Permanent role - Monday - Friday role (37 hour week). Salary Fully Negotiable + Additional Fantastic Benefits and Perks & Progression Opportunities.
Key Responsibilities- Provides expert advice and support on roof window products, both before and after installation.
- This customer-facing role involves handling technical queries, resolving issues, and ensuring a high standard of customer satisfaction.
- Respond to customer queries via phone, email, and other channels with clear, accurate technical guidance.
- Support customers with product selection, specifications, and installation planning, including advice on regulations and best practice.
- Troubleshoot post-installation issues such as faults, installation errors, and warranty claims, escalating or arranging site visits where needed.
- Build strong customer relationships and manage expectations throughout the support process.
- Accurately diagnose and resolve technical issues, escalating more complex cases when required.
- Maintain up-to-date knowledge of products, installation methods, and technical developments.
- Undertake additional duties as required in line with business needs.
- Experience in a similar role.
- Strong communication skills with the ability to explain technical information simply.
- Proven problem-solving and troubleshooting ability.
- Ability to work both independently and within a team.
- Experience using CRM systems.
- Good organisation and time management skills.
- A strong focus on delivering excellent customer service.
For further information on this opportunity, or any other position in Northern Ireland, please apply via the link below or contact Jack Groves via Vanrath in the strictest confidence.
Customer Service Specialist - 29k (Immediate Start) TLNT1_NI in Cookstown employer: IrishJobs
Join a leading Engineering & Installation company in Cookstown, where your career can flourish in a supportive and dynamic environment. With a strong emphasis on employee development, competitive salary packages, and a range of fantastic benefits, this role as a Customer Service Specialist offers the perfect opportunity for those looking to enhance their skills while delivering exceptional customer service. Experience a culture that values teamwork and innovation, making it an ideal place for professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist - 29k (Immediate Start) TLNT1_NI in Cookstown
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, make sure you can explain technical stuff in a simple way. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you resolved issues effectively. This will demonstrate your ability to handle customer queries confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the team right away!
We think you need these skills to ace Customer Service Specialist - 29k (Immediate Start) TLNT1_NI in Cookstown
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any technical knowledge you have, as this will show us you're a great fit for the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're excited about this opportunity. Share specific examples of how you've handled customer queries or resolved issues in the past, so we can see your problem-solving skills in action.
Showcase Your Communication Skills:Since this role involves explaining technical information clearly, make sure your application is well-written and easy to understand. We want to see that you can communicate effectively, both in writing and verbally.
Apply Through Our Website:For the best chance of success, apply directly through our website. This way, your application goes straight to us, and we can review it promptly. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at IrishJobs
✨Know Your Products Inside Out
Make sure you have a solid understanding of the roof window products you'll be discussing. Familiarise yourself with their features, benefits, and common issues. This will help you answer technical queries confidently and show that you're genuinely interested in the role.
✨Practice Clear Communication
Since strong communication skills are key for this position, practice explaining technical information in simple terms. You could even role-play with a friend or family member to get comfortable with breaking down complex concepts into easy-to-understand language.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer issues or technical problems. Highlight your thought process and the steps you took to reach a solution, as this will demonstrate your troubleshooting ability.
✨Demonstrate Your Customer Service Focus
Be ready to discuss how you build strong relationships with customers and manage their expectations. Share specific instances where you've gone above and beyond to ensure customer satisfaction, as this aligns perfectly with what the company values.
