At a Glance
- Tasks: Provide expert advice and support on roof window products to ensure customer satisfaction.
- Company: Join a leading Engineering & Installation company in Ireland with a focus on employee growth.
- Benefits: Fully negotiable salary, fantastic benefits, and progression opportunities.
- Other info: Permanent role with a 37-hour week, based in Cookstown.
- Why this job: Advance your career while helping customers solve technical issues and build strong relationships.
- Qualifications: Experience in customer service, strong communication skills, and problem-solving abilities.
The predicted salary is between 25000 - 30000 € per year.
This is an excellent opportunity for an individual to join a flourishing Engineering & Installation company - one of the largest and most modern in Ireland. It offers a superb chance for someone eager to advance their career and expand their knowledge within a leading organisation. The company highly values its employees, making it an ideal place for anyone looking to further their professional growth.
Office is based in Cookstown - Permanent role - Monday - Friday role (37 hour week). Salary Fully Negotiable + Additional Fantastic Benefits and Perks & Progression Opportunities.
Key Responsibilities- Provides expert advice and support on roof window products, both before and after installation.
- This customer-facing role involves handling technical queries, resolving issues, and ensuring a high standard of customer satisfaction.
- Respond to customer queries via phone, email, and other channels with clear, accurate technical guidance.
- Support customers with product selection, specifications, and installation planning, including advice on regulations and best practice.
- Troubleshoot post-installation issues such as faults, installation errors, and warranty claims, escalating or arranging site visits where needed.
- Build strong customer relationships and manage expectations throughout the support process.
- Accurately diagnose and resolve technical issues, escalating more complex cases when required.
- Maintain up-to-date knowledge of products, installation methods, and technical developments.
- Undertake additional duties as required in line with business needs.
- Experience in a similar role.
- Strong communication skills with the ability to explain technical information simply.
- Proven problem-solving and troubleshooting ability.
- Ability to work both independently and within a team.
- Experience using CRM systems.
- Good organisation and time management skills.
- A strong focus on delivering excellent customer service.
For further information on this opportunity, or any other position in Northern Ireland, please apply via the link below or contact Jack Groves via Vanrath in the strictest confidence.
Customer Service Agent (Technical Support) TLNT1_NI in Cookstown employer: IrishJobs
Join a leading Engineering & Installation company in Cookstown, where your career can flourish in a supportive and dynamic environment. With a strong emphasis on employee development, competitive salary packages, and a range of fantastic benefits, this role as a Customer Service Agent offers the perfect opportunity for those looking to enhance their skills while delivering exceptional customer support. Experience a culture that values teamwork and innovation, making it an ideal place for professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent (Technical Support) TLNT1_NI in Cookstown
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent projects. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing clear technical support, try explaining complex concepts to friends or family. The clearer you are, the better you'll connect with customers.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips and might even put in a good word for you. Plus, it’s a great way to learn more about the company culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Service Agent (Technical Support) TLNT1_NI in Cookstown
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Service Agent. Highlight any relevant experience you have in technical support and customer service, and don’t forget to mention your problem-solving skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about this opportunity and how your skills align with what we’re looking for. Keep it friendly and professional!
Show Off Your Communication Skills:Since this role involves explaining technical information simply, make sure your application reflects your strong communication skills. Use clear language and avoid jargon to demonstrate your ability to connect with customers.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any fantastic benefits and perks we offer!
How to prepare for a job interview at IrishJobs
✨Know Your Products Inside Out
Make sure you have a solid understanding of the roof window products you'll be supporting. Familiarise yourself with their specifications, installation methods, and common issues. This will help you answer technical queries confidently and demonstrate your expertise during the interview.
✨Practice Clear Communication
Since this role requires explaining technical information simply, practice articulating complex concepts in an easy-to-understand manner. You could even role-play with a friend or family member to refine your communication skills and ensure you're ready to impress.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved customer issues or technical problems. Highlight your troubleshooting process and how you managed to maintain customer satisfaction. This will show the interviewer that you can handle challenges effectively.
✨Demonstrate Your Customer Service Focus
Be ready to discuss your approach to delivering excellent customer service. Think about how you build relationships with customers and manage their expectations. Sharing specific instances where you've gone above and beyond will illustrate your commitment to customer satisfaction.
