At a Glance
- Tasks: Deliver high-quality IT support and security solutions in a fast-paced environment.
- Company: Leading global technology services provider with a focus on innovation.
- Benefits: Competitive salary, hybrid working model, and strong potential for contract extension.
- Other info: Great opportunity for career progression in a dynamic environment.
- Why this job: Join a growing team and make a real impact in IT support.
- Qualifications: 5+ years in IT support, advanced desktop support, and security platform experience.
The predicted salary is between 40000 - 45000 € per year.
A leading global technology services provider is seeking an experienced Third Line IT Support Engineer to join their growing Belfast-based team. This is an exciting opportunity for a skilled Third Line IT Support Engineer to play a key role in delivering high-quality IT support and security solutions within a fast-paced, client-focused environment. This position is initially offered as a 3-month temporary contract, with strong potential for extension or permanency as the organisation continues to expand its long-term IT hub in Belfast.
The Role
As a Third Line IT Support Engineer, you will work closely with clients to understand their technical requirements and deliver tailored solutions across desktop support and security platforms. You will take ownership of complex issues, ensuring they are resolved efficiently while maintaining excellent communication with stakeholders.
Key Responsibilities
- Engage with clients to understand technical needs and recommend effective solutions
- Lead implementation and support of email and web security platforms (e.g. INKY, Proofpoint, Cisco Umbrella, Mimecast)
- Troubleshoot complex issues and conduct Root Cause Analysis (RCA)
- Provide mentorship and guidance to junior engineers
- Manage and update tickets within a service desk environment
- Deliver system deployments independently and collaboratively
- Document solutions and support knowledge transfer across teams
Key Skills & Experience
- Strong end-to-end troubleshooting capability with minimal supervision
- Advanced desktop support experience, including escalations
- Hands-on experience with email/web security platforms (INKY, Proofpoint, Umbrella, Mimecast)
- Ability to analyse phishing threats and web filtering issues
- Excellent communication and stakeholder management skills
- Experience working in fast-paced, client-facing environments
- Flexible approach to working hours and on-call support when required
Technical Requirements
- Minimum 5 years' experience in IT support, ideally within an MSP environment
- Strong expertise in Microsoft 365 (security, administration, migration)
- Proficiency in Windows, macOS, Microsoft Entra ID, Intune, Exchange, and Defender
- Solid understanding of Azure infrastructure and optimisation
- Experience with Intune MDM and device management
- Knowledge of SharePoint administration and migrations
- Familiarity with DNS, DHCP, Active Directory, and Group Policy
- Understanding of email authentication protocols (SPF, DKIM, DMARC)
Desirable
- Experience in regulated environments (e.g. SOC2, HIPAA, HiTrust)
- Exposure to automation tools (Chef, Puppet, Ansible, Salt)
- Microsoft Azure certifications
Package & Benefits
- Salary circa per annum
- Hybrid working model (Belfast City Centre office)
- Shift: 12:00 - 21:00
- Strong opportunity for contract extension / move to permanent
Why Apply?
This is a fantastic opportunity for a driven Third Line IT Support Engineer to join a forward-thinking organisation that values collaboration, innovation, and career progression. High-performing contractors will have the chance to secure long-term opportunities as the Belfast operation continues to grow.
Third Line IT Support Engineer TLNT1_NI in Belfast employer: IrishJobs
Join a leading global technology services provider in Belfast, where you will thrive in a dynamic and collaborative work culture that prioritises innovation and employee growth. With a hybrid working model and strong potential for contract extension or permanent positions, this role offers an exciting opportunity to make a meaningful impact while enjoying competitive benefits and a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Third Line IT Support Engineer TLNT1_NI in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in similar roles or companies. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common technical questions and scenarios you might face as a Third Line IT Support Engineer. We recommend setting up mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Show off your skills! Create a portfolio or a GitHub repository showcasing your projects, troubleshooting cases, or any relevant work you've done. This gives potential employers a tangible look at what you can bring to the table.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Third Line IT Support Engineer TLNT1_NI in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Third Line IT Support Engineer role. Highlight your experience with email/web security platforms and troubleshooting skills, as these are key for us. Use specific examples that showcase your expertise in a client-focused environment.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share why you're excited about this opportunity and how your background aligns with our needs. Don’t forget to mention your experience in fast-paced environments and your ability to manage complex issues.
Showcase Your Technical Skills:We want to see your technical prowess! Make sure to list all relevant skills, especially those related to Microsoft 365, Intune, and security protocols. If you have any certifications, be sure to include them as they can set you apart from other candidates.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at IrishJobs
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around email and web security platforms like INKY, Proofpoint, and Cisco Umbrella. Be ready to discuss your troubleshooting experiences and how you've handled complex issues in the past.
✨Showcase Your Communication Skills
Since this role involves a lot of client interaction, practice explaining technical concepts in simple terms. Think about examples where you've successfully communicated with stakeholders or mentored junior engineers, as these will highlight your ability to engage effectively.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems or describe how you'd handle specific situations. Prepare by thinking through common IT support scenarios and how you would approach them, especially those involving Root Cause Analysis (RCA).
✨Demonstrate Your Flexibility
This role may require a flexible approach to working hours and on-call support. Be ready to discuss your availability and any previous experiences where you've adapted to changing demands or worked outside of standard hours.
