At a Glance
- Tasks: Provide top-notch technical support for IT infrastructure across 200+ locations.
- Company: Join Translink, a forward-thinking organisation committed to equality and opportunity.
- Benefits: Enjoy a competitive salary, professional development, and a supportive team environment.
- Other info: Great career growth opportunities in a dynamic and inclusive workplace.
- Why this job: Make a real difference in maintaining vital IT services that keep Northern Ireland connected.
- Qualifications: HNC/HND in IT or 3 years' experience in a multi-site ICT environment required.
The predicted salary is between 30000 - 40000 € per year.
The IT Technical Analyst will provide third level technical support on the current server, security, and telecommunication infrastructure. As a member of a small integrated team, the post holder will provide third level support for the IT Service Desk supporting all 200+ Translink locations across Northern Ireland as necessary. This person will contribute to maintaining the availability and accessibility of the organisation's IT infrastructure to agreed service levels with the business. In addition, the post holder will be involved in investigating and resolving incidents and problems and always providing information about systems and services within the Translink IT infrastructure working to ITIL best practice methodologies.
Essential Criteria
- Minimum of an HNC/HND or equivalent in either an IT or business-related subject or possess a minimum of 3 years experience of working in a multi-site, distributed ICT environment.
- Demonstrate practical and technical experience and skills gained in a multi-site, distributed ICT environment.
- Experience of computer hardware.
- Experience of working with network components.
- Experience of working with enterprise technologies such as email, cloud services, security and databases.
- Full current driving licence, with access to a vehicle.
Desirable Criteria
- Professional membership of the British Computer Society.
- Cisco Certified.
- Microsoft Certified.
- ITIL foundation certification.
Translink is committed to equality of opportunity. In this instance applications from women would be particularly welcome. We want to provide an environment to attract, retain and motivate the best.
Technical Analyst TLNT1_NI in Belfast employer: IrishJobs
Translink is an excellent employer, offering a dynamic work environment in the heart of Belfast where innovation meets collaboration. With a strong commitment to employee growth and development, we provide opportunities for professional advancement while ensuring a supportive culture that values diversity and equality. Join us to be part of a dedicated team that plays a crucial role in maintaining the IT infrastructure across Northern Ireland, all while enjoying competitive salaries and a focus on work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Analyst TLNT1_NI in Belfast
✨Tip Number 1
Network like a pro! Reach out to current employees at Translink on LinkedIn or other platforms. A friendly chat can give you insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on ITIL best practices and the specific technologies mentioned in the job description. Show us you know your stuff and can hit the ground running!
✨Tip Number 3
Don’t just wait for the job to come to you! Apply through our website and keep an eye on new openings. The more you apply, the better your chances of landing that dream role.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple way to show your enthusiasm for the role and keep you fresh in their minds. We love a proactive candidate!
We think you need these skills to ace Technical Analyst TLNT1_NI in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Analyst role. Highlight your experience with server, security, and telecommunication infrastructure, as well as any relevant ITIL practices you've worked with. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at Translink. Mention your hands-on experience in a multi-site ICT environment and how you can contribute to maintaining our IT infrastructure.
Showcase Relevant Certifications:If you've got any certifications like Cisco or Microsoft, make sure to mention them! These qualifications can really set you apart from other candidates. We love seeing that commitment to professional development.
Apply Through Our Website:Don't forget to apply through our website! It's the easiest way for us to receive your application and ensures you don't miss out on any important updates. Plus, we want to keep everything streamlined for you!
How to prepare for a job interview at IrishJobs
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to server, security, and telecommunication infrastructure. Be ready to discuss your experience with computer hardware and network components, as well as any enterprise technologies you've worked with. This will show that you're not just familiar with the concepts but can also apply them in real-world scenarios.
✨Familiarise Yourself with ITIL Best Practices
Since the role involves working to ITIL best practice methodologies, it’s crucial to understand these principles. Prepare to discuss how you've applied ITIL practices in your previous roles, especially in incident and problem management. This will demonstrate your ability to maintain service levels effectively.
✨Showcase Your Problem-Solving Skills
Be prepared to share specific examples of how you've investigated and resolved technical issues in a multi-site ICT environment. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewers to see your thought process and problem-solving capabilities.
✨Ask Insightful Questions
Interviews are a two-way street, so come armed with questions about the team dynamics, the technologies they use, and their approach to maintaining IT infrastructure. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
