Software Technical Support Engineer TLNT1_NI in Belfast

Software Technical Support Engineer TLNT1_NI in Belfast

Belfast Full-Time No working from home possible
IrishJobs

At a Glance

  • Tasks: Provide top-notch technical support and collaborate with teams in an agile environment.
  • Company: Join one of Northern Ireland's leading software teams experiencing rapid growth.
  • Benefits: Hybrid working, competitive salary, share options, and private medical insurance.
  • Other info: Exciting opportunity for career growth in a dynamic tech environment.
  • Why this job: Be the vital link between customers and development, making a real impact.
  • Qualifications: Degree or equivalent experience with 4+ years in support or development.
Enso Recruitment are delighted to be once again partnered with one of Northern Irelands most successful software teams who are currently going through a period of rapid growth, to recruit for the role ofSoftware Technical Support Engineer in Belfast. As a Software Technical Support Engineer, you will be an integral part of both the customer and development teams, working collaboratively in an agile environment to provide first class customer support. You will be the connection between our internal teams and our valued customers, providing insight, technical knowledge, and communication in a professional manner. The Role Create/identify Support SLAs Identify Support requirements relating to defined SLAs. Become familiar with the operations and deployments of the products. Plan and execute on Issue and Support priorities. Handle customer Incidents as per the defined processes. Design, build, source systems, tools, and processes to meet Support needs. Outline and define Support requirements for Delivery and Operations Work with agile development processes and take ownership for aspects of Support requirements by putting appropriate methods and tools in place. Troubleshoot configuration, environmental and software issues and help identify solutions to restore customer service. Work with our support tools in helping triage and address issues raised Advocate for additional tooling or processes with a view to optimisation and improvement. The Skills Degree level education in a relevant discipline or equivalent experience 4+ years experience in a support or development environment involving significant DevOps and/or Support responsibilities Experienced in at least one of the main cloud technologies AWS, Azure, RedHat, GCP, IBM Cloud Experience of building and implementing CI/CD pipelines Strong working knowledge of Linux Experience using Jira Service Management (JSM) to manage incidents, requests, and change processes Previous experience of Support tools and Service Desks An understanding or experience of high availability, business continuity and disaster recovery solutions in the cloud The Package Hybrid working Salary: £38,000-£45,000 Share options Pension Private Medical Insurance Free Car Parking To find out more about this opportunity, hit Apply or reach out to a member of the Enso Recruitment team today!

TLNT1_NI

IrishJobs

Contact Details:

IrishJobs Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Software Technical Support Engineer TLNT1_NI in Belfast

Join Local Tech Meetups

Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at IrishJobs or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!

Contribute to Open Source Projects

Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to IrishJobs.

Tap into Online Developer Communities

Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like IrishJobs.

Explore Job Boards Specifically for Tech Roles

Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like IrishJobs that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!

We think you need these skills to ace Software Technical Support Engineer TLNT1_NI in Belfast

Customer Support
Agile Methodologies
Technical Knowledge
Support SLAs
Incident Management
DevOps
Cloud Technologies (AWS, Azure, RedHat, GCP, IBM Cloud)

Some tips for your application 🫡

Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.

Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at IrishJobs.

Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at IrishJobs and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!

Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!

How to prepare for a job interview at IrishJobs

Brush Up on Your Coding Skills

For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.

Know Your Tools and Frameworks

Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If IrishJobs uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.

Showcase Your Projects

Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.

Prepare for Behavioural Questions

While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.