At a Glance
- Tasks: Provide top-notch IT support and resolve incidents for a busy service desk.
- Company: Join a thriving retail organisation with a dynamic IT department.
- Benefits: Competitive salary, full-time hours, and opportunities for career growth.
- Other info: Be part of a collaborative team and enjoy a vibrant work culture.
- Why this job: Make a real difference by supporting 1000 staff across multiple locations.
- Qualifications: 2+ years in IT support, experience with Windows OS and Active Directory.
The predicted salary is between 30000 - 30000 € per year.
Location: Belfast
Duration: Permanent, Full Time
Salary: £30k per annum
REED Technology are delighted to represent an excellent retail organisation who due to growth are seeking to add an additional service desk team member to their team. This busy and diverse IT department is looking for a Service Desk Analyst who will be responsible for Desktop support in a busy Service Desk supporting approx. 1000 staff across 20 locations. My client is seeking a motivated and ambitious individual, who understands the importance of providing high level of Customer Service Support. The role will work closely with the Service Desk and wider IT team to ensure the successful delivery of IT services across the group.
Key Responsibilities
- Active Directory administration.
- Recording and Triage of IT incidents & Requests within Service Now.
- Resolution of Incidents & Requests from initial reporting to successful remediation.
- Collaboration with Infrastructure, Business Systems and Development colleagues to ensure successful resolution of IT Incidents.
- Creation and management of starters and leavers within the company.
- Participation in and ownership of various IT maintenance tasks.
- General IT Administration / Purchasing of IT equipment.
- Assist Desktop and Infrastructure with the rollout of IT Projects as and when required.
- Co-ordination of IT tasks associated with dealership projects.
- Accept from time to time, that the role encompasses more than that which is contained herein and be a team player.
- Take an active part in upholding the Company's Health and Safety Policy as set out in the terms and conditions of employment.
Essential Criteria
- At least 2 years' experience supporting Windows OS and related technologies.
- Previous experience of working in a Structured Service Desk environment.
- Microsoft Active Directory.
- Proven track record in resolving IT issues within SLA deadlines.
- Office 365 & Azure AD Administration.
- Some experience of problem analysis and incident resolution.
- Some knowledge of networking technologies.
- Full Driving licence and access to your own transport.
- Experience of dealing with IT suppliers.
If you meet the above criteria and would like to join a fantastic organisation then please contact Niall Lennon for a confidential discussion.
Service Desk Analyst TLNT1_NI in Belfast employer: IrishJobs
Join a dynamic retail organisation in Belfast that values its employees and fosters a collaborative work culture. With a focus on professional development, this company offers ample opportunities for growth within a supportive IT team dedicated to delivering exceptional customer service. Enjoy a competitive salary and the chance to be part of a thriving environment that prioritises employee well-being and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst TLNT1_NI in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Service Desk Analyst role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research common questions for Service Desk Analyst roles and practice your answers. Highlight your experience with Windows OS, Active Directory, and customer service – these are key to impressing your future employer.
✨Tip Number 3
Show off your skills! If you have any relevant certifications or projects, make sure to mention them during interviews. This is your chance to demonstrate your problem-solving abilities and technical know-how.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Desk Analyst TLNT1_NI in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Windows OS and service desk environments. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing top-notch customer service and how you can contribute to our IT team. Keep it friendly and professional!
Showcase Relevant Experience:When detailing your work history, focus on your experience with Active Directory, Office 365, and incident resolution. We love seeing specific examples of how you've tackled IT challenges in the past.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at IrishJobs
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS, Active Directory, and Office 365. Be ready to discuss specific incidents you've resolved in the past and how you approached them. This will show that you’re not just familiar with the tech but can also apply it effectively.
✨Showcase Your Customer Service Skills
Since this role emphasises high-level customer service support, prepare examples of how you've handled difficult situations or provided exceptional service in previous roles. Highlight your communication skills and ability to work under pressure.
✨Familiarise Yourself with Service Now
As you'll be recording and triaging IT incidents within Service Now, it’s a good idea to get a basic understanding of how it works. If you have experience with similar ticketing systems, be ready to discuss that too!
✨Be a Team Player
This role requires collaboration with various teams, so be prepared to talk about your experience working in a team environment. Share examples of how you’ve contributed to team projects or supported colleagues in achieving common goals.
