At a Glance
- Tasks: Build and nurture strong relationships with partners to drive growth and retention.
- Company: Join a multi-award-winning company leading in insurance and finance comparison.
- Benefits: Enjoy hybrid working, performance bonuses, private medical insurance, and extensive learning opportunities.
- Other info: Dynamic, inclusive environment with opportunities for career progression and personal development.
- Why this job: Make a real impact by optimising partner performance and driving measurable value.
- Qualifications: 3+ years in customer-facing roles, excellent communication, and analytical skills required.
The predicted salary is between 40000 - 50000 € per year.
Working in the Affinity Partnerships team, the Customer Success Executive (CSE) will report to the Customer Success Manager. You will be responsible for building and nurturing strong relationships with our existing partners, optimising their performance, and ensuring long-term success with Seopa. Your role will contribute directly to the retention and growth of key accounts, driving measurable value and performance across product verticals. This role offers significant opportunity to develop existing relationships, grow accounts further, and progress to managing larger, more strategic partnerships over time.
Key Responsibilities
- Relentlessly drive partner growth and retention by identifying untapped opportunities within existing accounts through proactive analysis and engagement strategies.
- Confidently negotiate commercial and contractual terms for new and add-on product lines to maximise mutual value.
- Serve as a trusted advisor and subject matter expert, articulating Seopa's value proposition clearly to partners.
- Manage multiple partner accounts, maintaining effective working relationships with key contacts, and optimising revenue generation through digital marketing strategies and data-led insights.
- Monitor, optimise, and improve ongoing partner performance, ensuring seamless execution of partner campaigns and compliance with marketing guidelines.
- Provide accurate and timely reporting to partners and the Customer Success Manager, highlighting performance trends and growth opportunities.
- Collaborate closely with Business Development Managers to ensure smooth transitions from onboarding new partners to long-term account success.
- Partner with Product Management, Engineering, and Marketing teams to align on product rollouts, new opportunities, and customer expectations.
- Attend partner meetings, conferences, and exhibitions (primarily within the UK) to support relationship development and business growth.
- Contribute to wider business development and organisational goals, supporting cross-functional initiatives as required.
Personal Specification
- The successful candidate will be determined, proactive, and eager to embrace new responsibilities.
- A confident and empathetic communicator, comfortable engaging with senior executives.
- A natural planner with excellent organisational skills and attention to detail.
- Resilient, adaptable, and motivated by achieving and exceeding targets in a competitive environment.
Academics
- Degree in a business or IT field, ideally with a 2:1 or equivalent, or relevant industry experience.
- 3 grades B or above at A-Level are desirable but not essential.
Essential Criteria
- Minimum 3 years experience in a customer-facing account management role, ideally within technology, consulting, insurance/financial services, or utilities.
- Proven ability to manage and grow multiple B2B relationships profitably.
- Demonstrated success working in a target-driven environment.
- Excellent analytical and data interpretation skills.
- High proficiency in MS Office (particularly Excel).
- Superb written and verbal communication skills, both face-to-face and virtual.
- Proven ability to self-educate and adapt quickly to new information.
Desirable Criteria
- Experience in IT, e-commerce, fintech, or financial services.
- Knowledge of digital marketing strategies, including PPC, SEO, SEM, and AI-driven optimisation tools.
- Use of AI to automate and improve processes.
- Appreciation of web/software development.
- Experience of CRM systems (e.g., HubSpot) and Google Analytics.
Company Values
- SMART - We are innovative and strategic. We find better ways to do things.
- EFFICIENT - We maximise productivity and value for money. We minimise waste and duplication.
- OPEN - We are one team diverse, loyal and respectful. We welcome new ideas, challenge and change.
- PASSIONATE - We are ambitious, positive and driven. We celebrate the success of our company and colleagues.
- ACCOUNTABLE - We are responsible, trustworthy and dependable. We do what we say we will.
Remuneration
- Performance Based Bonus
- Private medical insurance
- Life assurance
- Pension with annual pension clinic
- Health cashback plan
- Hybrid working arrangements
- Additional service-related holidays and option to buy more
- Cycle-to-work scheme
- Full access to online learning system
- Wide-ranging discount reward schemes
About Seopa
This is an excellent time to join our multi-award-winning company as we continue to evolve and innovate across the business and grow in new markets. The right candidate will join a dynamic, friendly, and inclusive environment, working with talented, passionate colleagues and enjoying flexible hybrid working. Founded in 2003 with offices in Belfast (HQ) and Timisoara, Seopa is a leader in creating and hosting insurance, finance, and utility price comparison engines. Alongside operating our own consumer brands, we enable over 400 partners to increase revenues and deliver greater value to millions of customers annually. Our success has been recognised with six consecutive Deloitte Technology Fast 50 awards, a Deloitte EMEA Technology Fast 500 award, several Deloitte Best Managed Companies awards Gold Standard Best Managed Companies awards (2020-2022), and Platinum Best Managed Companies award (2023-2025). We also won Employer of the Year (under 150 employees) at the Belfast Telegraph Business Awards 2026.
Senior Customer Success Executive TLNT1_NI in Belfast employer: IrishJobs
Seopa is an exceptional employer, offering a dynamic and inclusive work environment where innovation and collaboration thrive. With a strong focus on employee growth, the company provides extensive learning opportunities, hybrid working arrangements, and a comprehensive benefits package, including private medical insurance and performance-based bonuses. Located in Belfast, employees enjoy the vibrant culture of the city while contributing to a multi-award-winning team that values accountability, passion, and efficiency.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Executive TLNT1_NI in Belfast
✨Tip Number 1
Network like a pro! Attend industry events, conferences, and meetups to connect with potential employers and partners. Don’t be shy—introduce yourself and share your passion for customer success!
✨Tip Number 2
Leverage LinkedIn to showcase your expertise. Share insights, engage with posts, and connect with key players in the industry. This can help you stand out and get noticed by hiring managers.
✨Tip Number 3
Prepare for interviews by researching the company and its partners. Understand their challenges and think about how you can add value. This will show that you’re proactive and genuinely interested in helping them succeed.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are enthusiastic about joining our team!
We think you need these skills to ace Senior Customer Success Executive TLNT1_NI in Belfast
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer success and account management. We want to see how your skills align with our needs, so don’t be shy about showcasing your relevant achievements!
Showcase Your Communication Skills:Since this role involves engaging with senior executives, it’s crucial to demonstrate your superb written communication skills. Use clear, concise language in your application to reflect your ability to articulate value propositions effectively.
Highlight Analytical Abilities:We love data-driven insights! Make sure to mention any experience you have with analysing performance trends or optimising partner campaigns. This will show us that you can bring measurable value to our partnerships.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at IrishJobs
✨Know Your Partners
Before the interview, research Seopa's existing partners and their industries. Understanding their needs and challenges will help you articulate how you can drive partner growth and retention effectively.
✨Showcase Your Analytical Skills
Be prepared to discuss specific examples of how you've used data to optimise account performance in previous roles. Highlight your proficiency in tools like Excel and any experience with CRM systems to demonstrate your analytical prowess.
✨Communicate with Confidence
Practice articulating Seopa's value proposition clearly. Use role-play scenarios to simulate conversations with senior executives, showcasing your empathetic communication style and ability to negotiate effectively.
✨Prepare for Scenario Questions
Anticipate questions about managing multiple accounts and driving measurable value. Prepare structured responses that highlight your planning skills, adaptability, and success in target-driven environments.
