At a Glance
- Tasks: Manage and schedule service jobs for our team of Technicians while liaising with customers.
- Company: Join MCL Fire, a leading fire protection company in Ireland with a growing team.
- Benefits: Enjoy free parking, health plans, pension schemes, and extra holiday for your birthday.
- Other info: Great career growth opportunities in a supportive and collaborative environment.
- Why this job: Be part of a dynamic team making a real difference in fire safety.
- Qualifications: Experience with scheduling software and excellent communication skills required.
The predicted salary is between 30000 - 31845 £ per year.
About us: Formed more than 40 years ago, MCL Fire has grown to become one of Ireland's leading fire protection companies. The team at MCL Fire has grown by almost 50% within the last 24 months, and we have an opportunity for you to help us to continue that success by joining us as a Scheduling Coordinator in our Belfast Headquarters.
Duties/ Responsibilities
- Prioritise and manage the service / maintenance workload for our existing customer base
- Plan and schedule service jobs / visits for our team of Technicians
- Liaise with customers and pre-book access for some service jobs / visits
- Where necessary, assist team of Technicians with back office support and backup (e.g., issue RAMS, insurances etc)
- Liaise with our Subcontract Clients and ensure service visit arrangements to their customer sites are fully communicated
- Log / assign response maintenance calls (Calls Out Requests) promptly and efficiently in line with SLAs / KPIs
- Provide support to customers via telephone and email
- Maintain / update information within our operational system to facilitate maximum efficiency of our team of Technicians
- Maintain a high level of attention to detail and focus on quality when capturing and inputting information
Additional duties in line with management / business requirements
Essential Criteria
- Previous use and operation of planning and scheduling software
- 2 years transferrable experience, ideally from a planning, service desk background
- Minimum 5 GCSEs (A-C), including English and Maths
- Excellent verbal and written communication skills
- Customer focused and passionate about delivery of service
- Ability to work on own and achieve key tasks within deadlines
- Computer literate, with a full working knowledge of all Microsoft Packages
- Excellent time management, organisational and forward planning skills
- Methodical, with meticulous attention to detail
- Team player with a positive can-do attitude
Desirable Criteria
- Educated to A level standard (or equivalent)
- Previous experience within the fire safety sector
- Influencing and negotiation skills
- Commercial acumen
What we offer
- Uniform
- Free parking
- HSF Health plan
- Pension scheme
- Cycle to work scheme
- Team building days/ trips away
- 20 days paid holidays plus stats and additional days for length of service
- Additional holiday for 'Birthday Allowance'
To apply - click apply now below and upload a copy of your CV
Scheduling Coordinator TLNT1_NI in Belfast employer: IrishJobs
As a Waste Resource Team Leader with our esteemed local authority client, you will be part of a dedicated team committed to enhancing community sustainability and environmental responsibility. Our organisation fosters a supportive work culture that prioritises employee development, offering training opportunities and a clear path for career progression. With competitive remuneration, including pension and holiday pay, along with the chance to make a meaningful impact in your community, this role is an excellent opportunity for those seeking rewarding employment in the public sector.
StudySmarter Expert Advice🤫
We think this is how you could land Scheduling Coordinator TLNT1_NI in Belfast
✨Get Involved in Industry Events
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We think you need these skills to ace Scheduling Coordinator TLNT1_NI in Belfast
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
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Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at IrishJobs
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with IrishJobs.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
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✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at IrishJobs. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
