At a Glance
- Tasks: Connect with customers, foster loyalty, and promote innovative energy solutions.
- Company: Energia Group, a leading energy company focused on sustainability.
- Benefits: Starting salary of £26,700 plus uncapped commission, hybrid working, and growth opportunities.
- Other info: Dynamic work environment with a commitment to diversity and employee development.
- Why this job: Join a team making a real impact in the renewable energy sector.
- Qualifications: Sales experience, strong communication skills, and IT proficiency required.
The predicted salary is between 26700 - 32700 € per year.
Sales & Retention Specialist (Hybrid)
Date: May 2026
Company: Energia Group
Location: Technology Park, Antrim
Contract: Permanent - Full Time
Working Hours: 37 hours - Monday to Friday
Salary: Starting salary £26,700 with opportunities to progress, plus an uncapped commission-based bonus with an OTE of £6,000
Hybrid Working: We currently operate a hybrid working policy working 3 days in the office and 2 days from home.
About Us
Energia Group is a leading energy company in both RoI and NI, dedicated to decarbonising Ireland's energy system. Through three key units - Renewables, Flexible Generation, and Customer Solutions, namely Energia in RoI and Power NI in NI - they offer advanced energy solutions. They are committed to driving Ireland's renewable future and supporting local communities through initiatives such as employee volunteering and community benefit funds. Power NI, as part of Energia Group, is Northern Ireland's most trusted energy supplier, delivering the products, services and value that families, businesses and communities need today for a greener, more sustainable tomorrow. They are NI's largest electricity supplier, energising over half a million homes, farms and businesses for over 90 years. They are driving positive change for people living here and for the future of the planet through sustainable, smart, affordable and customer-centric products and services. Their employees are their greatest asset, and they invest in growth through Learning and Development programmes. They foster a safe, inclusive work environment, champion diversity, and are seeking people with positive energy to make an impact in their roles through a meaningful career.
About the Role
Driven by continued growth and increased departmental demand, the team is expanding. This position plays a key role in organisational success. The ideal candidate will excel in a hybrid team environment, demonstrate high motivation, and be dedicated to delivering exceptional customer service.
Responsibilities
- Customer Retention: Connect with customers through inbound and outbound channels to foster loyalty and maintain strong, long-term relationships.
- Revenue Growth: Up-sell and cross-sell innovative energy products and services, including solutions within the "Energy Transition" initiative focused on sustainable energy.
- Stakeholder Collaboration: Build and maintain effective, professional relationships with internal teams and external partners to support shared objectives.
- Regulatory Compliance: Execute all duties in strict adherence to company policies, procedures, and industry regulations, ensuring the highest standards of integrity and safety.
- Operational Excellence: Provide precise and efficient sales administration and support to ensure seamless operations within a dynamic energy environment.
About you
Key Criteria - What You'll Need
- At least 6 months of sales and negotiation experience demonstrating success in engaging customers, closing deals, and building rapport.
- Strong communication abilities, with exceptional verbal and written communication skills.
- Proficiency in working independently with self-motivation, while collaborating within a broader team environment.
- Demonstrable IT proficiency, including experience with Microsoft Office and other relevant tools.
- A dedicated home office setup with reliable high-speed broadband to facilitate remote working.
Desirable Criteria - These help decide between those who meet all the above key criteria:
- Experience liaising directly with customers to promote the company's services.
- Experience handling inbound calls.
- GCSE education at grade A-C including Maths and English, or equivalent.
If you are enthusiastic about this role but do not meet every single requirement, you are still encouraged to apply. Your past experiences might be the perfect match for this or other positions.
Energised for better
These are the behaviours, skills, and knowledge needed to be successful in the organisation:
- Leading Self
- Effective Collaboration
- Emotional Intelligence
- Flexibility & Resilience
- Achieving Success
- Customer & Stakeholder Centric
- Strive For Excellence
Awards
- Bronze Diversity Mark
- Best Storytelling Award (Spider Awards)
- Business Working Responsibly Mark for responsible and sustainable business practices
- Special Award for CSR and Charitable Initiatives (UK Utilities & Telecom Awards)
- Utility Week Awards 2024 - Finalist
- Silver in Social Sustainability, Diversity and Inclusion initiative of the Year (Greener Possibilities)
- ESG Best Performer of the Year in the Green Awards
- Best Corporate Wellbeing Programme
- Women in STEM - Best Recruitment Campaign
Benefits: Work From Home
Sales & Retention Specialist TLNT1_NI in Belfast employer: IrishJobs
Energia Group is an exceptional employer, offering a dynamic hybrid working environment that promotes work-life balance while driving innovation in the energy sector. With a strong commitment to employee development through comprehensive Learning and Development programmes, a focus on sustainability, and a culture that champions diversity and inclusion, Energia Group empowers its employees to thrive and make a meaningful impact in their roles. Located in Technology Park, Antrim, this role not only provides competitive compensation with uncapped commission opportunities but also allows you to contribute to a greener future for Northern Ireland.
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Retention Specialist TLNT1_NI in Belfast
✨Tip Number 1
Network like a pro! Reach out to current employees at Energia Group on LinkedIn. Ask them about their experiences and any tips they might have for landing the Sales & Retention Specialist role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by practising common sales scenarios. Think about how you'd handle customer objections or upselling energy products. Role-playing with a friend can help you feel more confident and ready to impress!
✨Tip Number 3
Show your passion for sustainability! Since Energia is all about decarbonising Ireland's energy system, be sure to highlight any relevant experiences or interests in renewable energy during your conversations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Energia Group. Let’s get you that job!
We think you need these skills to ace Sales & Retention Specialist TLNT1_NI in Belfast
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Sales & Retention Specialist role. Highlight your sales experience and how it aligns with our mission at Energia Group. We want to see how you can contribute to our goal of driving a sustainable future!
Showcase Your Communication Skills:Since this role requires strong verbal and written communication, don’t hold back! Use clear and engaging language in your application. We’re looking for someone who can connect with customers and build relationships, so let that shine through.
Demonstrate Your Motivation:We love candidates who are self-motivated and passionate about customer service. In your application, share examples of how you've gone above and beyond in previous roles. Show us that you’re ready to make an impact in our hybrid team environment!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system. Plus, it shows you’re serious about joining the Energia Group family!
How to prepare for a job interview at IrishJobs
✨Know Your Stuff
Before the interview, dive deep into Energia Group's mission and values. Understand their focus on renewable energy and customer-centric solutions. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Sales Skills
Prepare specific examples from your past sales experiences where you successfully engaged customers and closed deals. Highlight any instances of upselling or cross-selling, as this is crucial for the Sales & Retention Specialist role.
✨Practice Active Listening
During the interview, demonstrate your strong communication skills by actively listening to the interviewer. Respond thoughtfully to their questions and ask insightful follow-up questions to show your engagement and understanding.
✨Emphasise Team Collaboration
Since the role requires working in a hybrid team environment, be ready to discuss how you've effectively collaborated with others in the past. Share examples that highlight your ability to build relationships and work towards shared objectives.
