At a Glance
- Tasks: Empower individuals by providing advocacy support and improving health and social care services.
- Company: Join the Patient and Client Council, a leader in community engagement across Northern Ireland.
- Benefits: Enjoy competitive pay, 28 days holiday, ongoing training, and a supportive work environment.
- Other info: Dynamic role with opportunities for personal growth and impactful community involvement.
- Why this job: Make a real difference in people's lives while shaping responsive health services.
- Qualifications: Degree or relevant qualification with experience supporting vulnerable individuals.
The predicted salary is between 27.1 - 27.1 £ per hour.
The Patient and Client Council (PCC) is currently seeking a Practitioner to deliver high-quality engagement, advocacy, and support services across Northern Ireland based at PCC offices in Belfast, Ballymena, Lurgan, or Omagh. This is a temporary full-time position, starting ASAP and lasting until the 31st of October 2026. The pay rate will be £21.24 - £27.10 per hour.
Within this role, you will:
- Provide one-to-one advocacy support, helping people and families speak up, raise concerns, and solve issues with health and social care services.
- Help people share their experiences of health and social care services and support them to take part in improving those services.
- Manage a caseload and take part in the duty rota, including answering helpline calls and responding to email enquiries.
- Build positive working relationships with health and social care professionals, community and voluntary organisations, and service users to encourage teamwork and shared decision-making.
- Support projects and activities that improve public involvement, engagement, and new ways of working across health and social care services.
This role offers an opportunity to make a real difference by empowering people, ensuring their experiences shape services, and helping to deliver a more responsive and people-centred HSC system.
What We Need From You:
Essential:
- A degree, or a relevant professional qualification with at least 2 years experience working in a paid capacity with vulnerable people, or at least 4 years experience working with vulnerable people who require support to overcome significant challenges.
- Experience liaising with statutory and voluntary agencies.
- Experience developing effective relationships with service providers while balancing advocacy and constructive challenge.
- Advanced communication skills, including empathy and active listening, to build rapport and resolve concerns.
- A current, full UK driving licence and access to a car (unless a disability prevents this and suitable transport is available).
Desirable:
- Knowledge of HSC complaints procedures.
- Experience supporting individuals through complaints, trauma, or crisis.
- Familiarity with safeguarding and multi-agency working.
- A qualification in advocacy or a similar discipline.
What We Will Offer You:
- A minimum of 28 days paid holiday (pro rata)
- Free comprehensive and ongoing annual training courses
- Free uniform if required
- 24 Hour on call service that can be accessed for emergencies
The Next Steps:
Contact Ella Milligan or Ronan Lavery at First Choice Belfast. Apply now via the link. First Choice is an equal opportunities employer.
Patient and Client Council Practitioner TLNT1_NI in Belfast employer: IrishJobs
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