At a Glance
- Tasks: Ensure guest security and satisfaction while providing top-notch service during night shifts.
- Company: Join Hastings Hotels, a family-owned luxury hotel group in Northern Ireland.
- Benefits: Enjoy free meals, employee discounts, 29 days holiday plus your birthday, and career growth opportunities.
- Other info: Work in a supportive culture that values your development and well-being.
- Why this job: Be part of a friendly team and develop your skills in a dynamic hospitality environment.
- Qualifications: Customer care experience and excellent communication skills are essential.
The predicted salary is between 23478 - 23478 € per year.
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things. We are seeking a reliable and enthusiastic person to become part of our talented reception team at the exclusive Europa Hotel. Under the inspiring leadership of our General Manager, Andy McNeill, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality.
The successful candidate can expect to work 35 hours per week (excluding breaks), five shifts out of seven including weekends. Hours are from 11pm-7am. The salary for this full time position is £23,478 per annum. We offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development.
About the Role:
- To be responsible for the security of guests and the premises of the hotel; ensuring guests needs are met for their greatest enjoyment and for maximum profit contribution to the hotel.
- To serve and assist guests for the duration of the night.
- To provide the highest standards of service to guests, ensuring all guests needs and expectations are met.
- To be knowledgeable about the facilities and services within the hotel and the amenities and attractions in the locality.
- To ensure you are aware of all hotel services and are proactive in the sale of these to guests.
- To ensure you handle, store and deliver guest luggage to the appropriate destination.
- To provide a guest car parking valet service.
- To ensure that customer areas are maintained in a clean and tidy manner in accordance with departmental standards.
- To receive cash payments for food and beverages sold and record food, drinks and goods sold to guests in residence, in accordance with operating procedures.
- To ensure all equipment and materials are used in correct manner and any problems are reported immediately.
- To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.
- To maintain the security of stock areas at all times, immediately reporting any breaches.
- To comply with all health, safety, hygiene and licensing policies and procedures.
- To ensure that guest concerns, complaints and difficulties are dealt with courteously and efficiently, reporting them to the Supervisor/Manager on duty.
- To ensure all guest enquiries are handled efficiently and effectively.
- Any other duties as required by management.
Required Criteria:
- A right to work within the United Kingdom.
- Work well under pressure and be a team player.
- Good attention to detail.
- Smart well groomed appearance.
- Customer care experience.
- Excellent communication skills.
Desired Criteria:
- Educated to GCSE Standard or the equivalent including English and Maths.
- Previous experience of working nights.
- Driving licence with no penalty points.
Skills Needed:
- Ability to Identify and Anticipate needs.
- Hospitality.
- Exceptional Customer Service Skills.
- Local Knowledge Skills.
- Fault Reporting/Troubleshooting.
- Exceeding Customer Expectations.
Company Benefits:
- Free staff meals.
- Cash and credit card tips.
- Employee discounts.
- 29 days holiday plus your birthday.
- Opportunities for career progression and development.
- Vacation, Paid time off.
- Retirement plan and/or pension.
- Employee development programs.
- Competitive salary.
- Preferential room rates.
- Family and friends rates.
- Discount on meals purchased.
- Discount on spa treatments or products.
- Free meals during shifts.
- Free parking or Discounted parking.
- Employee Assistance Scheme.
- Wellbeing Scheme.
- Employee Recognition Scheme.
- On the job learning.
- Access to Health & Wellbeing app.
- Long service awards.
- Staff celebration events.
- Company employee App.
Night Porter TLNT1_NI in Belfast employer: IrishJobs
Hastings Hotels is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive work culture where teamwork and respect are paramount. Located in the heart of Northern Ireland, employees enjoy competitive salaries, generous benefits including 29 days holiday plus their birthday, and opportunities for career progression within a family-owned luxury hotel group renowned for its commitment to quality service. Join us at the exclusive Europa Hotel and be part of a dedicated team that values your contributions and fosters personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter TLNT1_NI in Belfast
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in hospitality. They might know about openings at Hastings Hotels or can put in a good word for you.
✨Tip Number 2
Be ready for that interview! Research Hastings Hotels and the Europa Hotel specifically. Know their values and what makes them tick, so you can show you're the perfect fit for their team.
✨Tip Number 3
Dress to impress! Even if it’s a night shift, looking smart and well-groomed shows you care about the role and respect the company’s standards.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the Hastings Hotels family.
We think you need these skills to ace Night Porter TLNT1_NI in Belfast
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for hospitality and working with people.
Tailor Your Application:Make sure to customise your application to fit the Night Porter role. Highlight any relevant experience you have in customer service or hospitality, and mention how you can contribute to our team at Hastings Hotels.
Show Your Attention to Detail:Since we value attention to detail, make sure your application is free from typos and errors. A well-presented application reflects your commitment to quality, which is super important in our industry!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at IrishJobs
✨Know Your Hotel Inside Out
Before your interview, make sure you research Hastings Hotels and the Europa Hotel specifically. Familiarise yourself with their services, amenities, and local attractions. This will not only show your enthusiasm but also help you answer questions about how you can enhance the guest experience.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent service, be prepared to share specific examples of how you've gone above and beyond for customers in the past. Think of situations where you identified a guest's needs before they even asked!
✨Dress to Impress
First impressions matter, especially in hospitality. Make sure you arrive looking smart and well-groomed. This reflects your understanding of the hotel’s standards and shows that you take the role seriously.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle various situations, such as dealing with a difficult guest or managing multiple tasks at once. Practise your responses to these types of questions so you can demonstrate your problem-solving skills and ability to work under pressure.
