At a Glance
- Tasks: Support the Emergency Department with essential administrative duties during night shifts.
- Company: Join the Royal Victoria Hospital, a key player in healthcare.
- Benefits: Earn £17.22 per hour plus enhanced shift allowances and gain valuable experience.
- Other info: Temporary role with potential for extension and opportunities for career growth.
- Why this job: Make a real difference in patient care while developing your skills in a dynamic environment.
- Qualifications: 4 GCSEs including English or 2 years of admin experience required.
The predicted salary is between 30000 - 40000 € per year.
Honeycomb are delighted to be working with the Royal Victoria Hospital to recruit for a Night Shift Emergency Department Administrator. This role is based in Belfast and is temporary with the potential for extension.
Location: Royal Victoria Hospital
Salary: £17.22 plus enhanced shift allowances (up to £25.51)
Hours: Night Shift Hours. Service operates 24/7, 365 days per year.
Rota:
- Week 1
- Monday 9:00 pm- 8:00 am
- Tuesday 9:00 pm- 8:00 am
- Wednesday: Off
- Thursday: Off
- Friday: Off
- Saturday: 9:15 pm- 8:00 am
- Sunday: 9:15 pm- 8:00 am
- Week 2
- Monday: Off
- Tuesday: Off
- Wednesday: 9:00 pm- 8:00 am
- Thursday: 9:00 pm- 8:00 am
- Friday: 9:00 pm- 8:00 am
- Saturday: Off
- Sunday: Off
Contract: Temporary with the potential for extension
We are seeking a proactive Administrator to support the Emergency Department during nightshift, playing a key role in assisting clinical teams and helping to ensure a positive patient journey from arrival onwards.
The Role: As part of the Emergency Department administrative team, you will provide essential day-to-day support across a wide range of duties including:
- Deliver a high standard of customer service to patients, relatives, and visitors
- Welcome patients and provide clear, accurate information
- Work closely with the multidisciplinary team to ensure effective communication of patient needs
- Help maintain a safe, tidy, and well-organised department
- Keep patients informed about waiting times, admissions, and discharges
- Support patient liaison activities and information flow
- Monitor and replenish departmental stock for patients and staff
- Maintain patient confidentiality, dignity, and privacy at all times
- Answer telephone calls and respond to patient enquiries in a professional manner
- Photocopy Emergency Department notes for admitted patients
- Report IT or printer faults and follow up with the IT team
- Record details of patients arriving via ambulance
- Update noticeboards and remove outdated information
- Arrange patient transport, including NIAS, taxis, or relatives
- Follow up blood results, CT scans, and other investigations
- Order and manage clerical supplies
- Communicate with patients, relatives, and carers, escalating concerns to nursing staff when appropriate
- Provide cover for ED Reception / ATTEND / MIU during staff shortages
- Manage confidential waste disposal
- Send outpatient referrals via Outlook as requested
- Request porters through the Encompass system
- Scan patient documentation in real time (e.g. ambulance PRFs, GP letters, nursing home paperwork)
Essential Criteria:
Qualifications / Experience:
- Either: 4 GCSEs (A-C / 9-4), including English Language (or equivalent/higher), plus at least 1 year of clerical or administrative experience
- Or: A minimum of 2 years' clerical or administrative experience
Knowledge, Skills & Abilities:
- Competent in Microsoft Office, particularly Word (or equivalent)
- Able to work effectively as part of a team and independently when required
- Strong organisational skills with the ability to manage competing priorities
- Clear and confident communicator with patients and colleagues
- Calm, professional, and efficient under pressure
To apply in confidence, please submit your CV via the link provided or contact Geraldine Stevenson for further information. Applicants who require adjustments or support during the recruitment process are encouraged to make contact so appropriate arrangements can be made.
Please note: Successful applicants may be required to complete a Basic or Enhanced Access NI check (£18+). Having a criminal record will not automatically exclude you; all disclosures are handled in strict confidence. Further details can be found on the Access NI website.
Honeycomb is committed to equality of opportunity for all applicants. Due to application volumes, we may be unable to respond to every candidate individually, but we sincerely thank you for your interest.
Emergency Department Administrator (Night Shift) TLNT1_NI in Belfast employer: IrishJobs
The Royal Victoria Hospital offers a supportive and dynamic work environment for the Night Shift Emergency Department Administrator role, where you will play a vital part in enhancing patient experiences. With competitive pay rates and enhanced shift allowances, employees benefit from a culture that prioritises teamwork and professional development, ensuring that your contributions are recognised and valued. Located in Belfast, this temporary position provides an opportunity to gain invaluable experience in a fast-paced healthcare setting while making a meaningful impact on patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Emergency Department Administrator (Night Shift) TLNT1_NI in Belfast
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work at the Royal Victoria Hospital. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of the Emergency Department's operations. Knowing how to support clinical teams and enhance patient journeys will show you're serious about the role.
✨Tip Number 3
Practice your communication skills! As an Emergency Department Administrator, you'll need to convey information clearly and professionally. Role-play with a friend to get comfortable with potential questions.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to help you every step of the way!
We think you need these skills to ace Emergency Department Administrator (Night Shift) TLNT1_NI in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Emergency Department Administrator role. Highlight any relevant experience you have in administrative roles, especially in healthcare settings. We want to see how your skills match what we're looking for!
Showcase Your Communication Skills:Since this role involves a lot of interaction with patients and staff, it's crucial to showcase your communication skills. Use examples in your application that demonstrate how you've effectively communicated in previous roles. We love clear and confident communicators!
Highlight Your Organisational Skills:Being organised is key in a busy environment like the Emergency Department. In your application, mention specific instances where you've successfully managed competing priorities or maintained a tidy workspace. We appreciate those who can keep things running smoothly!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process easier for both of us!
How to prepare for a job interview at IrishJobs
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Emergency Department Administrator. Familiarise yourself with the key tasks mentioned in the job description, like managing patient information and supporting clinical teams. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As this role involves interacting with patients and their families, be prepared to discuss your customer service experience. Think of specific examples where you've provided excellent service or resolved issues effectively. Highlighting your ability to communicate clearly and empathetically will set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you'd handle real-life situations in a busy emergency department. Practice responses to scenarios like managing patient enquiries under pressure or dealing with conflicting priorities. This will help you convey your problem-solving skills and calm demeanour, which are crucial for this position.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the team dynamics, shift patterns, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the environment is the right fit for you. Plus, it leaves a positive impression on the interviewers!
