At a Glance
- Tasks: Lead strategic accounts, drive renewals, and mentor the Customer Success team.
- Company: Fast-growing tech scale-up with a collaborative and purpose-driven culture.
- Benefits: Salary £120k+, hybrid working, and competitive benefits package.
- Other info: High-trust environment with opportunities for professional development and career growth.
- Why this job: Join a dynamic team and make a real impact in a thriving industry.
- Qualifications: 10+ years in Senior Customer Success or Account Management with strong negotiation skills.
The predicted salary is between 120000 - 120000 € per year.
Director-level Customer Success role at a fast-growing tech scale-up.
Own a portfolio of strategic enterprise accounts across finance, insurance and technology.
C-suite relationship management with full commercial accountability.
Salary £120k+ dependent on experience. Hybrid working with Belfast base.
About the Company
Our client is a leading provider of technical and professional solutions, partnering with some of the world's largest organisations in finance, insurance and technology. Their outcome-driven programmes span AI, data science and change management, delivered through virtual, in-classroom and blended formats by experienced, hands-on instructors. It's a fast-moving, purpose-led business with an ambitious growth trajectory and a culture built on collaboration, ownership and real impact.
The Role
This is a senior Director-level position with full commercial ownership of a portfolio of high-value strategic accounts. You'll be the trusted advisor at C-suite level, driving retention, renewals and revenue expansion while ensuring clients achieve meaningful business outcomes. Alongside your account responsibilities, you'll play a key leadership role within the Customer Success function, mentoring the team and working closely with the Head of Customer Success to embed best practice and raise commercial capability across the board.
Key Responsibilities
- Own and grow a defined portfolio of strategic accounts with full commercial responsibility for renewals and expansion.
- Lead complex, high-value negotiations including multi-year and enterprise-level agreements.
- Build trusted, long-term relationships with senior and executive-level stakeholders across client organisations.
- Develop and execute tailored account strategies that align customer objectives with company value drivers.
- Maintain rigorous pipeline discipline and accurate forecasting across the portfolio.
- Proactively identify renewal risk early and intervene to protect and strengthen client relationships.
- Mentor and coach Customer Success team members on expansion thinking, negotiation and strategic account planning.
- Support the Head of Customer Success in developing best-practice playbooks, account planning frameworks and expansion methodologies.
- Act as a visible role model for senior-level client engagement and commercial ownership.
What You'll Need
Essential:
- 10+ years' experience in Senior Customer Success, Account Management or Strategic Account roles.
- Proven track record of owning and growing revenue through renewals and expansion.
- Strong commercial acumen and negotiation capability at enterprise level.
- Experience managing complex, multi-stakeholder relationships at C-suite level.
- Previous experience mentoring or developing team members.
- Background working with enterprise or high-value customers in a scaling business.
Nice to Have:
- Experience shaping Customer Success strategy beyond individual accounts.
- Background in tech learning, SaaS or professional services sectors.
Why Apply?
- Salary £120k+ dependent on experience.
- Hybrid working with a Belfast base.
- Competitive benefits package including professional development and career growth.
- High-trust, high-autonomy environment with genuine commercial ownership.
- Join a fast-growing company with real momentum and a collaborative, purpose-driven culture.
Interested? For more information or to submit your CV via the button below, or connect with Ryan Quinn on LinkedIn if you have any queries on the role or the timelines.
Customer Success Director TLNT1_NI in Belfast employer: IrishJobs
Our client is an exceptional employer, offering a dynamic and collaborative work culture that empowers employees to take ownership of their roles while driving meaningful impact. With a competitive salary of £120k+ and a robust benefits package, including professional development opportunities, this fast-growing tech scale-up in Belfast provides a high-trust environment where you can thrive and grow alongside industry leaders in finance, insurance, and technology.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Director TLNT1_NI in Belfast
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to folks on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Know their products, culture, and recent news. This shows you’re genuinely interested and ready to hit the ground running. Plus, it’ll help you tailor your answers to what they really care about.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources. The more comfortable you are talking about your experience and how it relates to the role, the better you’ll perform when it counts.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression. It shows you’re polite and still interested in the position. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the role.
We think you need these skills to ace Customer Success Director TLNT1_NI in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Success Director. Highlight your experience in managing strategic accounts and your success in driving renewals and revenue expansion. We want to see how you’ve made an impact in previous roles!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this position. Share specific examples of your C-suite relationship management and how you've mentored teams in the past. Let your personality come through!
Showcase Your Commercial Acumen:In your application, don’t forget to demonstrate your strong commercial acumen. Talk about your negotiation successes and how you’ve navigated complex stakeholder relationships. We’re looking for someone who can own their portfolio with confidence!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen on joining our fast-growing team at StudySmarter!
How to prepare for a job interview at IrishJobs
✨Know Your Numbers
Before the interview, brush up on your key metrics and achievements. Be ready to discuss how you've driven revenue growth, managed renewals, and expanded accounts in your previous roles. This will show that you have the commercial acumen needed for a Customer Success Director.
✨C-Suite Savvy
Since this role involves managing relationships at the C-suite level, prepare examples of how you've successfully engaged with senior stakeholders. Think about specific strategies you've used to build trust and drive meaningful outcomes for clients.
✨Tailored Account Strategies
Be prepared to discuss how you develop tailored account strategies. Bring examples of how you've aligned customer objectives with company value drivers in the past. This will demonstrate your ability to think strategically and deliver results.
✨Mentorship Mindset
As a leader, you'll be expected to mentor your team. Share your experiences in developing others and fostering a culture of growth. Highlight any best practices you've implemented that have led to team success, as this aligns with the company's collaborative culture.
