At a Glance
- Tasks: Support customers, process orders, and ensure efficient deliveries in a fast-paced environment.
- Company: Leading fresh produce and food distribution business with a strong reputation.
- Benefits: Competitive pay of £13.50 per hour, permanent role, and overtime opportunities.
- Other info: Flexible working hours with opportunities for additional shifts.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Experience in customer service, strong communication skills, and good IT knowledge.
The predicted salary is between 26325 - 26325 € per year.
Customer Service Operative Belfast Full-Time | Permanent | £13.50 per hour/£26,325 per annum
Working Hours: Monday to Friday, 9:30am - 5:30pm; Every 3rd Sunday, 1:00pm - 5:30pm (overtime)
Ashton Recruitment is currently recruiting on behalf of a leading fresh produce and food distribution business based in Belfast for a Customer Service Operative to join their growing team. Supplying the foodservice, wholesale and retail sectors across Northern Ireland, our client has built a strong reputation for quality, service and reliability within the industry. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and takes pride in delivering excellent customer service.
The Role
Working closely with the sales and operations teams, you will play a key role in supporting customers, processing orders and ensuring deliveries and enquiries are handled efficiently.
Key Responsibilities
- Processing telephone and email orders accurately
- Providing support to the sales team
- Assisting customers with pricing, products and general enquiries
- Building and maintaining strong customer relationships
- Acting as a first point of contact for customer queries and deliveries
- Liaising with warehouse staff to ensure orders are fulfilled correctly
- Maintaining customer buying platforms, pricing and product information
- Supporting promotional activity and sales campaigns
What We're Looking For
- Previous experience within a customer service or office-based role
- Strong communication and telephone manner
- Good IT skills including MS Office and Excel
- Excellent organisational skills and attention to detail
- Ability to work independently and as part of a team
- Comfortable working in a busy, deadline-driven environment
- Experience within foodservice, wholesale or order processing would be advantageous
Working Hours: Monday to Friday, 9:30am - 5:30pm; Every 3rd Sunday, 1:00pm - 5:30pm (overtime); Flexibility to cover additional shifts when required.
Customer Service Operative TLNT1_NI in Belfast employer: IrishJobs
As a leading fresh produce and food distribution business in Belfast, we pride ourselves on fostering a dynamic work environment that values teamwork and exceptional customer service. Our employees enjoy competitive pay, a supportive culture that encourages professional growth, and the opportunity to make a meaningful impact in the foodservice industry. Join us to be part of a reputable company that prioritises quality and reliability while offering a fulfilling career path.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Operative TLNT1_NI in Belfast
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your approach and show them you're a perfect fit for their team.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common customer service scenarios. This will help you articulate your experience and demonstrate how you handle challenges in a fast-paced environment.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Service Operative TLNT1_NI in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to our team, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Operative role. We love a bit of personality, so let us know what excites you about working with us.
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers and teams, make sure your application reflects your strong communication skills. Whether it's through your writing style or examples of past experiences, we want to see how you connect with others.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do!
How to prepare for a job interview at IrishJobs
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you’ve handled customer queries in the past and what strategies you use to maintain strong relationships. This will show that you understand the importance of excellent service.
✨Familiarise Yourself with the Company
Do a bit of research on the food distribution business you're interviewing for. Understand their values, products, and the sectors they serve. This knowledge will help you tailor your answers and demonstrate your genuine interest in the role.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in this role, like dealing with difficult customers or processing orders under pressure. Prepare some examples from your past experience that highlight your problem-solving skills and ability to stay calm in busy situations.
✨Show Off Your IT Skills
Since good IT skills are essential for this position, be prepared to discuss your experience with MS Office and Excel. If you have any specific examples of how you've used these tools to improve efficiency or accuracy in your previous roles, make sure to mention them!
